Best rated salon software: 3 popular options in the UK

Published on 31/07/2019 by Sonia Navarrete

Most challenges faced by salon owners lie in daily management: it’s difficult to juggle administrative tasks, marketing the business and provide services. Technology making our lives easier has been extended to (nearly) every aspect of our lives – and hair and beauty salons are no exception. Gone are the days when pen and paper ruled the lives of salon owners. 

Imagine this scenario: the phone rings while you are in the middle of washing your client’s head. What do you do? If the answer is running towards the phone because you are scared you will miss a client, carry on reading this article.

Salon software can have a significant impact on performance and long term success by keeping track of bookings and client data, managing customer relationships, sending appointment reminders and email marketing.

salon software

Most popular salon software

These are the three most popular salon software solutions in Capterra’s directory listed in alphabetical order chosen by:

  • Rated 5 stars by users on Capterra
  • High search volume in the UK
  • Based in the UK and with an offering in the UK

Phorest

Rate: 5/5

Ease of use: 5/5

Customer service: 5/5

Pricing: Upon request

Free trial: No

Demo available: Upon request

phorest salon software
Phorest

Phorest offers three solutions to salon owners depending on the needs: Basic, executive and complete advantage. With the basic option you get access to a number of core features such as calendar management, waiting list, online booking via the website, mobile apps and social media integration, and the option to charge for no-shows. This version also includes marketing tools (including SMS reminders to clients) and email marketing.

The basic version offers a number of features which should be enough for someone who’s using salon software for the first time. The executive and complete advantage versions offer features designed to help users build their brand.

For example, businesses can brand the booking button with their logo. Users can also reply to reviews on Google and Yelp, increasing rating and visibility. Phorest can send SMS messages to clients that are due to rebook.

Phorest offers calendar booking via the website or the app. It also uses machine learning to optimise the space in the team’s calendar daily.

Reviewers wrote about Phorest’s customer service, noting the support to new clients and training. Phorest offers support to its clients through its website, with a number of resources such as guides, ebooks, podcasts and events for salon owners.

Shedul

Rate: 5/5

Ease of use: 5/5

Customer service: 5/5

Pricing: Free version with a paid option to upgrade to Fresha Plus 

Free trial available: 14 days for the upgrade to Fresha Plus

salon software shedul
Shedul

Shedul is a good option if you’re looking for a solution to help manage your salon without having to make a large investment.

Shedul keeps all the information in one dashboard, making it easy to access information such as staff availability, inventory, sales data, client database (including cancellations and completed appointments). 

The free version also includes a tab with staff members working and their availability, providing an overview of staff availability for the day/week.

A key feature of Shedul is analytics, with an overview and visualisations of sales, performance, number of bookings,  and client retention. 

Shedul offers a paid upgrade, Fresha Plus, for 1.29% + £0.20 per online booking. With this version, customers can add online booking features by joining Fresha, a marketplace created by Shedul, where clients can sign up and manage their bookings in one place from website or mobile app.

Other features include integrated card payments with no show protection that protect salon owners by charging penalty fees and sending messages to clients to remind them of appointments. 

Shedul offers support 24/7 and has a number of educational videos on its YouTube channel to help salon owners.

Treatwell Connect

Rate: 5/5

Ease of use: 5/5

Customer service: 4.5/5

Pricing: From £15/month (plus a £99 sign-up fee)

Free version available: No 

Demo available: Yes

Salon software Treatwell Connect
Treatwell Connect

Treatwell Connect provides salon owners with a software solution to manage their daily activity and also a platform to grow and expand their business. 

Treatwell Connect also offers a mobile app (for both iOS and Android) where staff can access the calendar and have visibility of the whole team for the day. Reporting features  provide an overview of daily sales and how many of your clients are returning, which helps assess return rate.  

Plans start from £15 per month and include a commission of 35% for new customers and 2% for returning customers. The entry plan includes access to 24/7 booking, and all the features on Treatwell Connect (including marketing tools). The Plus (£30/month) and Premium (£50/month) plans don’t have the 2% fee for returning customers and the Premium Plan also offers POS system to salons.

Users also praised Treatwell’s customer service, noting the Treatwell Academy, where they can find educational resources such as tutorial videos and insights from industry experts.

If you are interested in learning more about salon software options in the UK, visit our full list here.

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