Capterra Blog

Published on 19/12/2024 by David Jani

Welcome to the Capterra press room! Here you'll find all the press releases for the studies carried out in 2024. Continue Reading

Published on 29/11/2024 by Amanda Johnstone and Niels Juist

Is AI in cybersecurity an asset or a threat? Many IT professionals in the UK worry about using AI in cybersecurity, but AI technologist Amanda Johnstone sees it as a powerful defence tool. She shares her insights on how you can... Continue Reading

Published on 21/11/2024 by David Jani

Buying software can be a fraught process, but with businesses dedicating efforts to address recent technological developments, there is a risk of mistakes in selecting a suitable system when playing catch-up. Discover the most... Continue Reading

Published on 16/10/2024 by Pam Didner and Niels Juist

Marketing thought leader Pam Didner shares her insights on how GenAI is transforming content creation to maximise the impact of social media campaigns and save valuable time of marketing teams in the UK. Continue Reading

Published on 10/10/2024 by Brian Westfall

More than a third of U.K. job seekers would turn down a job offer if recruiters went overboard with AI. Continue Reading

Published on 30/09/2024 by Niels Juist, Blake Morgan and Tom Jauncey

Customer experience plays a crucial role in enhancing online sales. CX thought leader Blake Morgan and digital marketing pro Tom Jauncey share their insights on tech driven solutions UK retailers can use to upgrade their customer... Continue Reading

Published on 26/09/2024 by Niels Juist and Peter Taylor

The growing adoption of AI in project management software is transforming the skill set needed for PMs in the UK. Project manager coach Peter Taylor offers his insights on how companies can prepare the project managers to... Continue Reading

Published on 17/09/2024 by Eduardo Garcia

Advanced technology can influence decision-making for nearly three quarters of renters. Here’s how property managers can use software to meet demands and stay competitive. Continue Reading

Published on 17/09/2024 by Eduardo Garcia

The surge in short-term rental platforms has transformed the rental housing market, bringing both benefits and challenges for property managers and tenants. Short-term rentals and rising rents can increase landlords' incomes, but... Continue Reading

Published on 06/09/2024 by Brian Westfall

41% of U.K. job seekers are using AI to lie on CVs, applications, and skills assessments. Continue Reading

Published on 27/08/2024 by Molly Burke

Marketers should be transparent about the use of GenAI on social media. Continue Reading

Published on 21/08/2024 by Molly Burke

GenAI offers marketers immense benefits as well as daunting risks. Continue Reading

Published on 08/08/2024 by Eduardo Garcia

Project management is key for overseeing project life cycles but often needs to adapt to high operational demands. Artificial intelligence (AI) can be a transformative tool if used correctly. Merging AI with business technology... Continue Reading

Published on 29/07/2024 by Eduardo Garcia

Given the need for customer service teams to optimise their performance and deliver efficient assistance to their customers, some are turning to AI-driven tools to reach these objectives. With nearly half of UK customer service... Continue Reading

Published on 24/07/2024 by Dan Schawbel, David Jani and Niels Juist

Make a return-to-office (RTO) plan that's actually popular with the 3 insights from best-selling HR author Dan Schawbel. Find out what engages employees with the office and how to create an environment they want to attend. Continue Reading

Published on 16/07/2024 by Eduardo Garcia

Consumers have reported feeling ad fatigue from too much advertising on social media and are using untraceable methods, like word of mouth, to recommend products. How can retailers address this issue? Also, as businesses seek to... Continue Reading

Published on 09/07/2024 by Eduardo Garcia

Project managers have multiple tools at their disposal to perform their roles more effectively, but emotional intelligence (EQ) is a skill they must develop. Capterra surveyed PMs across the U.K. to understand how they can use EQ... Continue Reading

Published on 26/06/2024 by Eduardo Garcia

Businesses are seeking ways to optimise their customer service and call centre operations to save costs while maintaining quality services and fostering customer loyalty. This article will analyse and provide insights into the... Continue Reading

Published on 14/06/2024 by Eduardo Garcia

Amidst a cost of living crisis and constant technological advances, are consumers changing their online shopping habits? We surveyed online shoppers to find out what they seek from eCommerce retailers and to identify the channels... Continue Reading

Published on 14/05/2024 by David Jani

With the costs of working on the rise, companies face important decisions on how to respond. Capterra examines how employee expenses for attending work in the UK compare to other countries around the world and what employers can... Continue Reading

Published on 30/04/2024 by David Jani

The cost of living has been rising steadily in the UK since 2022 and this has had a direct impact on employees, especially when it comes to transport. Capterra investigates how these costs affect workers when simply turning up... Continue Reading

Published on 19/03/2024 by Eduardo Garcia

Middle managers are an essential puzzle piece in organisations, bridging the gap between senior leadership and frontline employees. However, according to research by Capterra, they often grapple with excessive workloads, lack of... Continue Reading

Published on 07/03/2024 by Eduardo Garcia

As businesses deploy new technologies to remain competitive, the successful adoption of these tools relies on more than strategic planning: it hinges on employee satisfaction. How can businesses balance innovation with workforce... Continue Reading

Published on 13/02/2024 by Eduardo Garcia

In the wake of Google’s decision to phase out third-party cookies, UK businesses are facing a shift in digital advertising and data collection strategies. With concerns about privacy and compliance looming large, how are... Continue Reading

Published on 08/02/2024 by Eduardo Garcia

As Google prepares to phase out third-party cookies, we explore how important cookies are for marketers, how companies are using these tools, and what implications these changes might have on them. Continue Reading