TaxiCaller Pricing, Cost & Reviews

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TaxiCaller Overview:

What is TaxiCaller?

Increase efficiency and reduce costs with your own dispatch software and driver app. Enjoy a smart and efficient solution for taxis, school runs, NEMT/paratransit, shuttle services, and DRT.

Allow bookings through channels such as your website, apps, dispatchers, and a corporate tool. With reports and analytics, you'll be in total control of your business.

Enjoy extremely reliable and stable software with over 99.997% uptime and 24/7 online support. Use the Caller ID and VoIP integration of your choice and our API to connect value-added services. Try us free for 14 days.

Welcome!

Who Uses TaxiCaller?

We help companies achieve dispatch made easy for their taxis, school runs, NEMT/paratransit, shuttle services, and DRT. The software is cloud-based and uses Google Maps and Amazon web services.

Where can TaxiCaller be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 8 reviews

4.8

Write a Review!

Starting Price

US$28.00

Per User, Per Month

Free trial

About the vendor

TaxiCaller
Located in Linköping, Sweden
Founded in 2011

TaxiCaller support

Phone Support
24/7 (Live rep)
Chat

Countries available Show more details

Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda

Albania
American Samoa
Andorra
Anguilla
Antigua & Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Bermuda
Bolivia
Bosnia & Herzegovina
Brazil
British Virgin Islands
Bulgaria
Canada
Cayman Islands
Chile
Colombia
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czechia
Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guyana
Haiti
Honduras
Hungary
Iceland
Ireland
Isle of Man
Italy
Jamaica
Jersey
Kiribati
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Marshall Islands
Martinique
Mexico
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Nauru
Netherlands
New Caledonia
New Zealand
Nicaragua
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Palau
Panama
Papua New Guinea
Paraguay
Peru
Poland
Portugal
Puerto Rico
Romania
Russia
Samoa
San Marino
Serbia
Slovakia
Slovenia
Solomon Islands
Spain
St Kitts & Nevis
St Lucia
St Martin
St Pierre & Miquelon
St Vincent & the Grenadines
Suriname
Sweden
Switzerland
Tonga
Trinidad & Tobago
Turks & Caicos Islands
Tuvalu
Türkiye
US Virgin Islands
Ukraine
United Kingdom
United States
Uruguay
Vanuatu
Vatican City
Venezuela
Wallis & Futuna
Åland Islands

Languages Show more details

English, Finnish, Spanish, Swedish

Features of TaxiCaller

Billing & Invoicing
Customer Management
Delivery Tracking
Dispatch Management
GPS
Mileage Tracking
Mobile Access
Order Management
Route Optimisation
Routing

Scheduling

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Capterra verified reviews for TaxiCaller

Overall rating

4.8

Based on 8 reviews

Write a Review!

Filter reviews (8)

Dennis

manager in Canada

Transportation/Trucking/Railroad, 51–200 Employees

Used the Software for: 6-12 months

"Taxicaller program has been a game changer"

18 October 2022

5.0

TaxiCaller has been great from the start our contact Jose Manuel Rodriguez has gone above and beyond anything that could be expected of one person.The customer service separates this company from any other company i have dealt with from the 24-hour support link for dispatchers with almost instant responses. Our account manager answers emails as soon as he gets them usually and has even helped while on vacation.Jose is always listening to suggestions and trying to implement everything we need. The software itself is quick responsive The onboarding process was great the help they provided every step of the way was above anything we received in the past by any other company and was FREE!! This is the first time we have experienced this as usually other companies has charged us thousands of dollars for onboarding.This is also the first time that a company was so confident in their product they don't require a contract.I can't stress enough how great this company has been and how much more efficient we are because of this software.The pricing of the software was a little bit more expensive but the change has saved us thousands in other areas of our business making this an easy choice

Pros:

The quick and responsive interaction with the software, the ability to pull up history, the GPS replay has been great and easy to work.The GPS function is quick and accurate The system has so many options that it can be customized to how you need it.The account charge system is great and getting better and has cut our cost of invoicing by thousands per month

Cons:

The only issue that i can comment on is the invoicing part needed some updating, I spoke to my contact with Taxicaller and he has notified me that before Christmas almost all of what i have requested will be implemented company wide.

Reviewer Source

TaxiCaller Response

16 November 2022

Wow, this makes my heart sing and it puts a big smile on my face. This is what we always aim for - being a great partner to our clients. I'm so grateful for your kind words, and it makes me very proud being part of a company that is truly putting customers in the center of everything we do. Thank you!

Paul

JTDA committee member in Jersey

Transportation/Trucking/Railroad, 51–200 Employees

Used the Software for: 6-12 months

"JERSEY TAXIAPP."

22 August 2019

4.0

Pros:

There is so much to like about TaxiCaller's software, the whole system has been set up to keep you in complete control. The portal is the main hub of your mobile management system, from here you basically run your taxi operation, you can change settings for both the customers and drivers app, run accounts and send invoices, set up automatic messaging, create zones for your area, enter taxi tariffs to give fare estimations, run reports and replays of individual vehicle tracking, etc. There's also the live dispatch screen, this shows the drivers GPS locations plus information on all the current bookings and a history page of all the closed jobs, there's also a very helpful 24/7 live link if you need to call TaxiCaller, plus you can send messages straight to the driver's screens. all in all, it's a great system that is not overpriced.

Cons:

There have been a few issues with the new user interface on the customer's app that we hope will soon be resolved! they include the following, the menu lacks a help button or any instructions to show customers how to use the app? The IT team also removed a couple of useful features that were on the old interface and hopefully they will be reinstalled soon, this includes the further information box, this was really useful as some customers want to notify the driver about any special requirements or if they want to add in any extra directions to find their location, we know this can be added to the address bar by using the pencil icon but most customers don't realise that it can be used for that purpose. They also did away with the flight details information box which used to appear when a customers put in a booking request to be picked up from airport arrival, the driver needs this info to check flight arrival times or for delays. TaxiCaller said they will take our suggestions into consideration and will hopefully fix these issues on any future upgrades.

Reviewer Source

TaxiCaller Response

27 August 2019

Hi Paul, thanks for the feedback. Some of the features that you are missing from the previous passenger app are already in the new one and we are currently working on highlighting these. We are also continuously working on adding the most essential features from the previous app into the new one. /Camilla, Marketing Manager

Ashish

Dispatcher in Canada

Transportation/Trucking/Railroad, 11–50 Employees

Used the Software for: 6-12 months

"Good package, modern interface, Easy to use"

30 June 2022

4.0

Pros:

Taxi Caller is very modern and straightforward as compared to other taxi dispatching softwares. It is a all in one package with a lot of features on one screen. It is operated in browser so its easy to work remotely with this.

Cons:

Sometimes it have some bugs and glitches and do not refresh automatically.

Reviewer Source

TaxiCaller Response

4 July 2022

Hello Ashish, Thank you for reviewing the TaxiCaller software, we really appreciate it. I'm glad that you're so happy with it, and find it useful for your business. Regarding the bugs that you sometimes experience, don't hesitate to reach out on the chat and let us know about them so we can inform you back when it's solved. Thank you!

Michael

President in Canada

Transportation/Trucking/Railroad, 51–200 Employees

Used the Software for: 1+ year

"An easy-to-deploy, easy-to-use system run by people who still care about customer service"

13 December 2022

5.0

As a fleet of over 50 we've been lucky enough to be paired with a dedicated account manager. I can say that the people at Taxicaller take customer service seriously, understand the unique challenges of our business and even have some good suggestions to help counter the continuing uncertainty in the industry.

Pros:

Taxicaller offers a plethora of functionality and customization. It's easy to find a way to not only utilize the sofware within your operation but leverage it to improve your operation. You can deploy it in a day if you like but they also offer a lot of guidance for fleets that may require it.

Cons:

I really can't think of much. Any issues I've had with Taxicaller have been attended to promptly. And they take suggestions from customers seriously.

Reviewer Source

TaxiCaller Response

20 December 2022

Hello Michael, Thank you so much for this review, we really appreciate it. I'm glad you're satisfied with our services and we're all very happy that we're able to work together with you. Looking forward to continuing our cooperation. Enjoy your day! Camilla Marketing Manager at TaxiCaller

Bob

Manager in Canada

Transportation/Trucking/Railroad, 201–500 Employees

Used the Software for: 2+ years

"Happy With TaxiCaller"

2 February 2023

5.0

We have had it for about four years now and we are very happy with it. We have never had any technical issues at all. The customer service and support is excellent. Our rep [sensitive content hidden] is wonderful and he is always available for help.

Pros:

The ease of use, the support and they are very good when it comes to customizing it for us.

Cons:

Nothing really. Their tech team have been very helpful in adding and modifying many features according to our need.

Reviewer Source

TaxiCaller Response

3 February 2023

Hi Bob, We're so glad that you like the system and that it's creating value for your business. I'll let the support team know that you appreciate their help. Looking forward to continuing our partnership. /Camilla Marketing Manager