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An avatar is a computer-generated 3D figure that represents a human user in the online world. These often cartoonish avatars allow users to adopt an identity on chat and entertainment websites without exposing their personal information and photos.

What Small and Midsize Businesses Need to Know About Avatar

Avatars work for SMBs by engaging customer interest while answering their questions more quickly than a live agent possibly could. Avatars are also a financial boon to smaller companies because they can hire fewer customer service reps and provide a higher degree of customers satisfaction.

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