Checkfront

Checkfront

by Checkfront

Who Uses Checkfront?

Checkfront is built for Tour & Activity Operators, Rental companies and Accommodation providers.

What Is Checkfront?

Checkfront is a booking management platform trusted by thousands of tour operators worldwide. Our platform empowers businesses to sell tours and activities on any website by providing live inventory management, dynamic pricing, customer notifications, and channel distribution. Checkfront makes it easy to grow your business by automating your administration and housing all your business tools in one place.

Checkfront Details

Checkfront

http://www.checkfront.com

Founded 2008

Checkfront Pricing Overview

Checkfront starts at US$49.00/month. Checkfront does not have a free version but does offer a free trial. See additional pricing details for Checkfront below.

Starting Price

US$49.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Checkfront Features

Campground Management Software
Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Site Maps
Spot Reservations Management
Utility Billing
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Activities Booking
CRM
Central Reservation System
GDS/OTA Integration
Itinerary Creation
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quote Management
Reservations Management
Resource Management
Vendor Management
Waiver Management
Website Management

Checkfront Reviews

Showing 5 of 245 reviews

Overall
4.5/5
Ease of Use
4.2/5
Customer Service
4.6/5
Features
4.1/5
Value for Money
4.4/5

Checkfront review by Cairns Holiday Homes

Reviewed on 13/02/2019
Nick M.
Owner
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Pros: The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons: Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems.
So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

Best small-medium hotel booking system I've come across...

Reviewed on 23/12/2019
Jeremy F.
Owner
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Bookings for different room types, transport and activities is made easy through using Checkfront. I dont have to worry about double bookings and I know exactly who's coming in and out of my resort, even when I'm not there. My staff find it easy to use and we are able to amend things quickly and easily. For the customer it's also very clear to book what they are looking for.

Pros: Ease of navigation and clear information layout especially on a laptop.

Cons: Sometimes find a few features a little tricky to get my head around on my own but that doesnt matter because the customer support is amazing and they always find a solution.

Vendor Response

by Checkfront on 21/02/2020

Hey Jeremy, thanks for your positive feedback! Happy to hear that you're enjoying using all the many features we provide and that Checkfront has made bookings easy for you. We're always happy to assist should you need anything :)

Review on behalf of Haliburton Forest

Reviewed on 27/12/2019
Melissa P.
Receptionist
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall we have been very satisfied. We have been able to relieve some of the stress from the office by having online reservations available and allowing for customers to book for themselves.

Pros: Ease of use. There are a few things that should be addressed, but overall ease of use has been fantastic.

Cons: Certain features need some work or need to become available for better functionality.

Vendor Response

by Checkfront on 21/02/2020

Hey Melissa, thanks for that review. We're glad to know that Checkfront has been a stress-free booking software and that everything's been easy to use! We're happy to help should you need any assistance. We value your business with us :)

Overall Poor, but with Some Plus Points

Reviewed on 15/10/2019
André H.
Director of Operations
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
2/5
Overall
4/5
Ease of Use
2/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Checkfront is fairly easy to use and offers you the possibility to set it up for a multitude of product types, such as transportation, restaurant reservations and experiences. The ability for customers to pay directly on an invoice with various payment methods is neat. For a small business, Checkfront does the job.

Cons: Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality. Employee scheduling in such an app is a must. It doesn't have to replace an employee scheduling software, but one should be able to directly assign an employee to an item on the schedule. The widgets on the dashboard didn't really provide relevant information for day-to-day operations. The daily summary list does not offer a great overview on the day's happenings and looks rather messy. Customer support was very average, more often than not. I never really felt that Checkfront took an interest in our business. We were planning on adding more than 10 users and were asked to pay a large sum, yearly and in advance. At this point, we decided it was time to move on.

My Experience with Checkfront

Reviewed on 24/12/2019
Craig H.
Owner/Captain
Leisure, Travel & Tourism, Self Employed
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I operate a charter yacht in the USVI. Checkfront is my booking calendar if record. I use it to manage availability, and as a direct booking channel. I've stayed with Checkfront for the past two years because it meets most all my needs at a reasonable price point. The addition of tipping functionality is important to me. It will likely drive my purchasing decision in the future, as I shift towards a daysailing business from a term charter operation.

Pros: The software meets most of my expectations. I especially appreciate the flexibility I have when setting up inventory items. Perhaps more important is the quality of support you provide. Each time that I have had a need to reach out, my inquiry was handled by a knowledgeable and concerned person, who rapidly resolved my challenge and typically taught me something along the way. Thank you.

Cons: My biggest issue with the service is that my clients don't have the option to tip while they are checking out. As a service provider, tipping is critical, especially for the crew. If the client was presented with the option to add a tip, I know that my income would increase significantly, perhaps 10%+

Vendor Response

by Checkfront on 21/02/2020

Hi Craig, thanks so much for this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to provide the flexibility and support you need!

Based on the update we've received from our support team, we're glad to let you know that you're already on the official feature request list for the 'tipping feature'. In the interim, we do have a work around for it and should you be interested in knowing more and setting it up, our support team would be more than happy to walk you through it.

Once again, thanks for your feedback. We value your business with us :)