15 years helping British businesses
choose better software

What is RESMARK?

Book more tours and activities with Resmark's robust tour booking software.

Generate leads and convert them to sales with personalized, automated emails.

With WaiverSign, which is built into Resmark, create and sign online waivers/online release of liability forms.

Deliver timely and detailed automated messages before and after trips to improve your customer's experience.

Resmark's US-based support team understands the industry and is there for you if you have any questions.

Who Uses RESMARK?

Tour operators ranging in size from 1 to 50+ users including rafting, biking, fishing, zipline, horseback, sailing, diving, whale watching, lessons, events and more.

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Reviews of RESMARK

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
5.0
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
9%
2
3%
Kenneth Long
Manager in Chile
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The most functional reservations software you will find

5.0 7 years ago

Comments: Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros:

Ease of use, constant upgrades and development, great customer support

Cons:

comparatively expensive

RESMARK Systems Response

7 years ago

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Keith
Owner in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Resmark is an Outstanding Company and Reservations Platform

5.0 last year

Comments: They have an awesome product coupled with Outstanding Customer Service which I feel is equally as important to a superior product.

Pros:

Easy to use. Accurate. Attractive and accurate documents for our customers. Most importantly: Amazing Customer Service.

Cons:

I literally have no cons to report. The excel over companies offering similar products.

Christine
Bookkeeper
Used the Software for: Not provided
Reviewer Source

3 Years Using Resmark

2.0 10 years ago

Comments: Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks. Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities. Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items. You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site. Overall, great system and looking forward to new features.

Jesse
Pres./CEO
Used the Software for: Not provided
Reviewer Source

Resmark Rocks!

5.0 10 years ago

Comments: Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back. There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently. Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)

David
Owner/Founder in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product and service!

5.0 10 months ago

Comments: Always amazing. Any issues resolved very quickly.

Pros:

I love the ease of use to our clients and staff.

Cons:

The picture upload on products makes it very difficult to upload proper images of product