Elina

Product is everything I needed and more. Great support team. I'm a really happy customer.

Pros:

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are - - Automatic collection of (2-stage) payments. I now rarely have to get involved with this process. - Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps. - Integration with Staah, so a 2 way integration with many appropriate OTAs - Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification). - Very flexible & easy to use promotions tool. - `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held. - Continually upgrading & revitalising system, which is very reassuring. - Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Cons:

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier. - The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality - Lots of clicking between screens when making a reservation manually - Marketing tool is not as swish as it could be. As I understand it, there are plans to improve all/most of the above though, which would be great.

Feature rich PMS and Booking Engine

Comments: Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Pros:

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online. A strong relationship with STAAH makes the integration for channel management quick and easy.

Cons:

The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution!

Due you due diligence and ask for a live view rather than a demo report

Comments: When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.

Pros:

The product simply does not function and causes more errors in your reportings. There are no Pro due to this.

Cons:

1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded, in 15 months we worked with them it did not get done. 2) In the reporting the date format is reported as a text and not as dates and the system does not give you number off nights stayed. 3) Everything you ask them costs 150 pounds to get an answer. If you want to see how their API works they will charge you, if you want to have a conversations with them on developing some thing before the conversation they will charge you. 4) Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. In 12 months we could not get a client to get to the final reservation page on the website cause of their coding. 5) No consistency in their software, when you print reports in some reports the property comes up as a descriptions, in others as a short code in others a full name. Despite several requests this never got done. 6) Very complicated to add customers, owners and suppliers. 7) Not many partners want to work with them cause of their approach. We asked a few companies if they can do an integration with them and most said NO

Peace of mind

Pros:

Payment automation & booking management flexibility.

Cons:

Pax occupancy-based pricing is complicated.

Review of Elina

Comments: Good and support is excellent.

Pros:

Ease of booking and payment of invoice. Viewing bookings is easy and seeing what availability.

Cons:

Sometimes a function can be complicated lots of function before seeing result.

Tickton Grange Review

Comments: Fantastic!

Pros:

Integrating Elina into our business was a great move. The online booking system and ability to sell packages have been instrumental in growing our revenue and we have really appreciated all the hard work Elina has put in in helping both our transition and adaptation over the last few years.

Cons:

All of the aspects that we needed to tailor to our individual business, Elina has worked with up proactively to iron out any bumps.

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Pros:

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs. They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad. They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve. When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc. They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself.

Cons:

The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard. What I find was really bad is customer service. I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you. First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care, Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it

Great choice

Comments: The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Pros:

A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership.

Cons:

Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases.

Elina PMS is the best PMS system for serviced apartments I came across through out my entire career.

Comments: This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible.
Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE

Pros:

-100% retroactively usable -super fast support team -easy to manage and administrate -own IBE directly from the same company frequently requested feature will be developed with out any fees for the customer

Cons:

I really can't see any cons here... okay some small details but this is only because of my personal preferences and habits

Professional - Property Management System

Comments: Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system.

Pros:

Comprehensive set of functions and reporting. Professional looking invoices which give my customers more confidence in using my services. The booking engine links easily to my website, payment gateway and channel manager. User friendly training suite for reference especially at the beginning. An excellent solution for growth and upscaling your business for the future, without the headache of moving to another provider which has more functionality, because Elina in my opinion caters for small, medium or large size operations.

Cons:

The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions. Not always easy to correct invoices without the help from Elina Concierge

I recommend using Elina

Comments: Weve been with Elina for about 7 years now i think and they've helped us control all aspects of our business through their PMS in this time.Innovative products are introduced regularly and things are constantly updated after customer requests. Their helpdesk is manned with people you get to know over time and we have relationships with rather than speaking to different people all the time. When things are wrong they listen and im happy that that our hotel business is looked after by them.

Pros:

It controls all aspects of my business. So its a one stop shop that manages to specialise in all (well most) areas. Its generally easy to use and logical and user friendly

Cons:

There are a couple of areas id like to improve but they are not priority so i dont know when or if these will happen.

Easy in use and reliable PMS

Pros:

Elina PMS is very easy in use, very reliable and provides all what is supposed to. It's simple but is also advanced in terms of features it provides.

Cons:

As in every system, there are many things that us as a business would like to see working differently but these are individual options and feature within the system.

Elina PMS - recommended

Pros:

- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies - ability to automate key tasks and reduce manual processing - constantly improving and updating - support team is very quick to respond - generally reliable, no major issues - company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings

Cons:

- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here. - initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support

Great hotelier software

Comments: Some personal training has really helped us understand this software which is a complete solution to our business hotelier needs. This assistance has been invaluable and there are lots of updates all the time to make the system better or respond to customer requests.

Pros:

This covers all parts of our business from PMS to data basing our customers. Flexible system giving many different options so we never get a 'computer says 'no' scenario. Had personal help to understand areas we were having difficulty with.

Cons:

We do have some user operational difficulties but the support team are always there to talk these through with us

Flexible and user-friendly PMS

Comments: We have been working with same PMS over +10 years, the recent years we have notice a increased development speed adding a lot of useful features making our live easier - both our staff members and customers. We are positive to see what the future brings - Thanks for a good cooperation and service delivery.

Pros:

We appreciate the user-friendliness and flexibility in implementing tailor-made features for our business. The Elina concierge team always try their best to fulfill our needs and find technical solutions that works in for practical and operational purpose

Cons:

As most software it is impossible to adapt to all needs, our company is based in Thailand and time difference is sometimes an issue in terms of quick support but that's nothing you can do about.

Great marketing for a horrible product

Comments: It's been a painful two years being stuck with Elina. Glad to have finally been able to leave.

Pros:

That you're finally able to get out if you observe your 6 month notice period!

Cons:

Bugs, customer service ignore you when you report them, try to fault you for them. They're rude, arrogant, and fail to investigate issues reported. They reply to tickets months later closing them down, saying we believe everything has been resolved. When they have issues with partners they integrate with, they always blame it on the other side, even when the fault is clearly on their side. They don't take feedback on board for product improvement.

Easy to use software with great support

Pros:

We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well. The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!

Cons:

There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Best Move in Technology we ever made!

Comments: What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

Pros:

Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Cons:

the fact that we didn't go ahead sooner.

A Hospitality PMS that ticks all the boxes

Comments: We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Pros:

As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Cons:

Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Great Multi Property Management Software

Comments: After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.

Pros:

Work flow - offers a well designed booking engine connectivity with Channel Manager Elina Concierge Team - Great customer support and constantly adding new improvements Good value for money

Cons:

None

Great software and helpful team

Comments: My experience with Elina is great, and I have a good feeling knowing that I have great team behind my back to help me grow my business. If you are working in the hospility industry and are looking for a software and a team to help you I would recommend you to contact Elina.

Pros:

Elina offers good software and very good customer support. The team is extremely helpful in all situations. We have been in contact with Sales department, onboarding department and technician department and everyone have been very helpful and understanding. The software offers all the functions we need, and are easy to navigate and use. We have had our own contact person who has helped all the way and we would certainly recommend Elina to other users.

Cons:

There are not many Cons in my opinion, but i'd like to team to investigate the possibility to let the users decide the themes of the software. As far as i know there is only one theme available.

An efficient system with excellent support from the team.

Comments: The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

Pros:

It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business.

Cons:

Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated.

Long time Elina User

Comments: Excellent. We have been using Elina for about 10 years and we are really pleased with them.

Pros:

It is very user friendly. We have tested lots of other providers and nothing has come close to Elina for user

Cons:

The accountancy module needs some work, but this is something that is currently in development. [SENSITIVE CONTENT HIDDEN] from Elina is very good at listening to the end users and taking feedback to the development team in order to design a solution.

Perfect for us!

Comments: After working with the Elina system in a previous role, I did not hesitate to choose the PMS system once again. It is a very intuative platform & perfectly suited to our business. Siggi & the team provide excellent support & actively encourage feedback. They are very good at listening to our suggestions & implementing new features to meet our needs. Would not hesitate to recommend!

Pros:

They listen to our needs & implement changes/updates to acheieve this in a good time frame.

Cons:

The system sometimes has a few glitches, but are resolved quickly. Also it is sometimes hard to get hold of the support team (but i understand it is a small team!)

Elina features/service

Comments: We are running serviced accommodation in UK and elsewhere. Elina could be suitable to manage a relative number of units. If number of accommodations increases, system becomes very slow. We are no longer having Elina as our PMS, and I thing that is the best choice for the growth of our business.

Pros:

Arrivals/departure list of guest. Easy to check booking history (not accurate 100% though) and payment log to find out source of payment when auditing booking payments.

Cons:

Service - lots of interruptions, delayed bookings coming into the system. Their response - input booking data manually for the moment until is sorted out!! Same with integration of invoices - raise invoices manually! Not to mention time they upgraded their system. We ended up for a week overcharging customers and all we got was a mere apology - no compensation whatsoever.