--- description: Discover the benefits and disadvantages of athenaOne. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: athenaOne Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [athenaOne](/software/98735/athenaone) # athenaOne Canonical: https://www.capterra.co.uk/software/98735/athenaone Page: 1 / 38\ Next: [Next page](https://www.capterra.co.uk/software/98735/athenaone?page=2) > Web-based tool that offers electronic health records, revenue management \& patient engagement modules for optimized patient outcomes. > > Verdict: Rated **3.8/5** by 913 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses athenaOne? Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 913 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: athenahealth - **Location**: Watertown, US - **Founded**: 1997 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Appointment Scheduling - Billing & Invoicing - Case Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Code & Charge Entry - Compliance Tracking - Decision Support Systems - Document Management - Drug Reference Database - E-Prescribing - EMR/EHR - For Medical Purposes - For Physical Therapy - Formulary Management - HIPAA Compliant - Immunisation & Allergy Tracking - In-Patient Management - Initial Assessments - Insurance Eligibility Verification - Inventory Management - Invoice History - Medical Billing - Medical History Records - Medication Management - Multi-Location - Multi-Provider Practice - Out-Patient Management - Patient Engagement Software - Patient Intake - Patient Management - Patient Portal - Patient Records Management - Patient Scheduling - Physician Management - Physician Scheduling - Practice Management - Records Management - Reminders - Remittance Advice - Remote Treatment Planning - Scheduling - Secure Messaging - Self Service Portal - Treatment Planning - Vaccine Management - Video Conferencing ... and 1 more features ## Integrations (31 total) - Abridge - Assist - Assist - Beam Health - Bridge - Bridge - Care Management - DeepScribe - Fullscript - PatientIQ - Phreesia - Recommend - Rectangle Health - Response - Rivet ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.capterra.co.uk/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.uk/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.co.uk/directory/32561/cardiology-emr/software) - [Podiatry EMR Software](https://www.capterra.co.uk/directory/32617/podiatry-emr/software) - [Medical Billing Software](https://www.capterra.co.uk/directory/30026/medical-billing/software) - [Telemedicine Software](https://www.capterra.co.uk/directory/30949/telemedicine/software) ## Alternatives 1. [Carepatron](https://www.capterra.co.uk/software/195467/care-patron) — 4.4/5 (859 reviews) 2. [Jane](https://www.capterra.co.uk/software/178984/jane-app) — 4.8/5 (536 reviews) 3. [SimplePractice](https://www.capterra.co.uk/software/130710/simplepractice) — 4.6/5 (2828 reviews) 4. [Mend](https://www.capterra.co.uk/software/165634/mend-app) — 4.6/5 (920 reviews) 5. [Practice Better](https://www.capterra.co.uk/software/159263/better) — 4.8/5 (97 reviews) ## Reviews ### "Standard solution for records" — 4.0/5 > **Verified Reviewer** | *24 November 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Good patient portal for accessing documents and records > > **Cons**: There wasnt anything I disliked, it is a pretty standard records software ----- ### "Excellent product for mental health management" — 4.0/5 > **Rupa** | *22 October 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Its a very easy to use and intutive product. Great support available. > > **Cons**: Setup and configuration took a bit of time. ----- ### "One of the Most Streamlined EMR Systems I’ve Used" — 5.0/5 > **Reneisha** | *10 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: athenaOne provided an intuitive and efficient workflow that made daily clinical operations feel more streamlined compared to other EMR systems I have used. The interface was user-friendly, appointment scheduling and patient management were organized well, and the platform helped improve communication and workflow efficiency within the practice. I also appreciated the overall responsiveness and accessibility of important patient information throughout the system. > > **Cons**: Some workflows and customization options could require additional training or adjustment depending on the needs of the practice. Certain updates or workflow changes occasionally created a learning curve for staff members transitioning between processes. > > Overall, my experience with athenaOne was very positive. The platform supported efficient patient workflow management and helped simplify many day-to-day administrative and clinical tasks. Compared to other EMR systems I have worked with, athenaOne felt modern, organized, and easier to navigate, which contributed to a smoother experience for both staff and providers. ----- ### "Happy office means happy patients" — 5.0/5 > **amy** | *27 February 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. > > **Cons**: There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. > > Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. ----- ### "Warning: Athenahealth may put you out of business" — 1.0/5 > **dana** | *9 June 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. > > **Cons**: I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. > > Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.co.uk/software/98735/athenaone?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/98735/athenaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data