FacilityONE

FacilityONE

by FacilityONE Technologies

Who Uses FacilityONE?

FacilityONE serves many operations professionals across a multitude of industries. Our foundation is in healthcare/senior living, commercial real estate, parking garages, and religious organizations.

What Is FacilityONE?

We're an Interactive blueprint operations system with CMMS capability. We provide full turn-key Implementation and live training. Our software is intuitive & extremely easy to use. Our interactive blueprints contain all of your assets data and consolidate floor plans & critical systems while interfacing with our work order management system and visual data analytics platform. Diagnose issues quickly & increase emergency response time while maximizing the efficiency of your facility operations.

FacilityONE Details

FacilityONE Technologies

http://www.facilityone.com

Founded 1999

FacilityONE Pricing Overview

FacilityONE does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

FacilityONE Features

Building Maintenance Software
Asset Tracking
Billing & Invoicing
Commercial Properties
Inspection Management
Inventory Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Reporting/Analytics
Residential Properties
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Preventive Maintenance
Service History Tracking
Technician Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

FacilityONE Reviews for UK Users

Showing 5 of 26 reviews

Overall
4.8/5
Ease of Use
4.6/5
Customer Service
4.9/5
Features
4.4/5
Value for Money
4.7/5
Bryan B.
Building Supervisor
Restaurants
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/04/2018

"A great way to help us keep track of problem areas and keeping outstanding work orders organized."

Pros: Daily front end ease of use and functionality. Employees not in my department find it easy to use as well and have not been resistant to using. PM scheduler is a great tool that keeps PM's from getting missed.

Cons: There is a learning curve on the back end setting up PM's and some other tasks but once you have it down it's not that bad.

  • Reviewer Source 
  • Reviewed on 03/04/2018
Heather G.
Facility Project Coordinator
Banking, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/12/2018

"Intuitive Interface and Awesome Customer Service!"

Comments: Our favorite part of the FacilityONE program is being able to see so much information on the go. We can be anywhere with a mobile device and have the ability to look up plans, or find a finish spec or talk through a work order with a team member. With this tool we are just so much more efficient and our jobs are that much easier to execute, it makes us one very happy team! We also can't say enough good things about the FacilityONE team. They are always extremely responsive to our questions, technical needs and provide their support in an incredibly gracious manner. Working with our FacilityONE account management team has felt like working with longtime friends or good family. They are kind, attentive and thoughtful outside of our direct needs with the program, you can expect a greeting card on Thanksgiving, Christmas, etc.!

Pros: Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work. We don't have to go through the painstaking process of walking a coworker through the process of exactly where in the building we are referencing, it is right there in a drawing that we can all see. This saves so much time!

Cons: Our only wish would be to have the capability to upload and manage the CAD background files on our own instead of having the (awesome) FacilityOne team do it every time we tweak a drawing. It would just add that much more flexibility to the program that is already so amazingly flexible!

  • Reviewer Source 
  • Reviewed on 07/12/2018
Tracy H.
Director of Facilities
Hospital & Health Care, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 30/11/2018

"Legacy or Unity?"

Comments: Customer service has always been exceptional. Almost every request I've ever had has been handled in the same day.

Pros: Once I learned how to function in Legacy, it's been hard to re-learn the updated version of Unity. Yes, there have been learning opportunities but there is such a significant change in format, I've not spent the time re-learning what feels like an altogether different system.

Cons: Editing PM work orders has been a challenge. Eliminating duplicates and changing the standard assigned employee should be easier, I would think.

  • Reviewer Source 
  • Reviewed on 30/11/2018
Matt B.
Facilities Supervisor
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 07/12/2018

"Facility One "

Comments: Facility One is a great database for our maintenance program.

Pros: This is a very good system to use for maintenance tracking and employee hour tracking. Easy to create new PM's for equipment and track old information as well. Best system we have used.

Cons: Not able to make name or task changes to existing PM's. If we have a more than one piece of equipment on the PM we cannot make a change to one of them without effecting the others. Also we don't like that the system logs you out after a certain amount of time. I have had log me out after on being in the program for 15 minutes.

  • Reviewer Source 
  • Reviewed on 07/12/2018
Jana G.
Director of Programs and Facilities
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/06/2017

"Organized and simplified facility management in one place which greatly improves our efficiency."

Pros: Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system. Both are invaluable tools to our operations.
Facilty One provides great customer support including initial training and set-up, ongoing education and support, and customer care. Their product is robust and functional for day to day operations and I think you would be very pleased with their services.

Cons: Updates are always being made for navigational improvements but can sometimes create user frustration.

  • Reviewer Source 
  • Reviewed on 20/06/2017