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What is DomicoCloud?

Manage any size self storage facility with DomicoCloud, a web-based management program launched from a browser. Built-in features instantly modernize self-storage operations. Text and email tenants, e-sign lease agreements, offer reservations/move-ins/payments from your website, automate emails/delinquency/rate adjustments + other common tasks. Users enjoy same day tech support with a guaranteed 2-hour call-back. No application download - software updates happen instantaneously!

Who Uses DomicoCloud?

Small, medium, and large self-storage operators looking for a modern, web-based management program launched from a browser. Includes: setup, training, unlimited support and upgrades.

DomicoCloud Software - A healthy dashboard with all the information you need to run a successful self storage facility. Access tenant accounts, text messages, reservations and more right from your dashboard. Each user can customize their own dashboard.
DomicoCloud Software - Online rental tools increase occupancy rates and streamline the rental process. Allowing tenants to reserve units, move-into units, and make payment directly from your website is an added convenience!
DomicoCloud Software - Exchange text message with tenants directly from DomicoCloud. Sending tenants a first time opt-in is easy. All correspondence is saved to tenant's profile for complete record keeping.
DomicoCloud Software - Easily digitize lease agreements to have tenants review and sign their lease on your facility tablet or their own device, offering a clean and modern way to handle self storage unit rentals. Feature included in software with no extra cost or setup.
DomicoCloud Software - Automate commons tasks with Automatic Actions and templates. This tool is powerful yet easy to setup to ensure tasks are being completed accurately.

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Reviews of DomicoCloud

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.9
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
7%
3
7%
2
7%
Katie
Manager in US
Warehousing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Domico Cloud for Self Storage

5.0 5 years ago

Comments: With our previous software, we had a long wish list of things we wish it could do. Domico Cloud checked all the boxes on that wish list plus added many other additional features that made our office run that much smoother. The tech team with Domico Cloud has been a dream to work with. They are quick to help and always come up with a solution for any issue's or bumps in the road that we come across. Overall, we could not be happier that we made the switch to Domico Cloud.

Pros:

We love how easy this program is to use. Everything is very user friendly so it was simple to hop right in and get going with the new program. There are also a lot of customizable options with the software which makes my job easier.

Cons:

With all the customizable options, it took a little time to really dial in exactly what we wanted and to tweak the software to be exactly how we wanted. But once it is set up how we want, it works great!

Leslie
Property Manager in US
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Three years of experience

4.0 5 years ago

Comments: Overall experience is pleasant and simple enough to navigate.

Pros:

*I like the Site Health graphs and charts. *I also like the calendar, however it would be nice to be able to scroll past or forward while having the customer action prompt open. This would help with figuring delinquencies. *Being able to build a map of our seven floors here is also nice, but sometimes certain floors will not show. This happens even after using the clear lock.

Cons:

*I don't like that I can't have two customer's accounts open at once. It may take up to 15 minutes to rent a storage unit and when a different customer comes in to make a payment, they have to wait until we are finished with the rental to process the payment. It would be great to not have any customers waiting for that duration of time to make a payment. *I also don't particularly care how difficult it is to search for a customer by their account number. It took me forever to figure out that I had to put zeros in front the actual account number to search. Then sometimes that does not even work. Being able to search for a cell phone would also be more convenient being most people don't have "home" phones any more.

david
Owner in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Domico has lots of issues

2.0 3 years ago

Comments: Customer service is good for onsite managers. There are lots of issues with Domico that appear to endlessly be on their "list to fix."

Pros:

Customer service is good and responsive.

Cons:

You have to choose between accurate reports or accurate reporting. There is no good way to create an audit walk around without creating issues with accurate company reports. If you try to create a report for walk around auditing that shows all units, including those combined with other units, your company reporting reporting will report those same units as vacant and available. This is a big problem. There is also no good way to show and entire rent roll that includes all billing plans and items. This has to be pieced together will several different tools and a nightmare project to off site management to create budgets and forecasts. The email system used by Domico to communicate with tenants is problematic and very limited.

DOMICO Software Response

3 years ago

Hello Dave, thank you for allowing us to help with your transition. The stand-alone has many great features but is antiquated. Our support group is very responsive and although some requests require more work, they're not overlooked.

Sandy
Owner/manager in US
Facilities Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Domico has met our needs!

5.0 5 years ago

Comments: We have use Domico since 2005. At first my husband just wanted to pay for the software but I am so glad that we kept the ongoing tech services. Whenever we have problems (eg. a hard drive failure, changing over credit card processor or not being able to find something in the program), the techs get back to us within minutes.

Pros:

The software is very user friendly. The map of the facility makes it easy to see at a glance what is available and who is delinquent. The reports are very helpful for doing our walkthrough inventories. It automatically creates late notices.

Cons:

We haven’t found anything yet that we don’t like.

DOMICO Software Response

5 years ago

Sandy, we have enjoyed our partnership with you just as much as you have with us. Thank you for you detailed review and hitting the points on how DOMICO Software helps you manage your storage facility. You made a really good point about the benefits of our tech support and how they are able to respond and assist with various issues. Although our software is made well and runs well, like any others will sometimes hit a snag. For these times, we believe that it is important to provide timely and thorough support. If you need anything, you know where to find us! Our best, Your DOMICO Support techs & team

Chris
Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Domico Self Storage Management software

5.0 5 years ago

Pros:

It's easy to set up new customers and take payments from them. I can access detailed reports about delinquent customers.

Cons:

You can add notes on specific customers, but you can't edit a note, or delete it when you don't need it anymore.

DOMICO Software Response

5 years ago

Chris, Thank you for your review and rating! We appreciate you sharing with those who are looking for self storage software how simple it is to complete day to day management tasks. The tools created in DOMICO for tracking and managing delinquencies is a huge deal for users. Your comment on the quirk that comes with the customer notes feature is a point other users make and sometimes wish for more flexibility. I believe the thought process behind the limitation for editing notes, as well as other parts of the software is to ensure data integrity. Data integrity aligned with auditing tools provide storage facility owners with what they need to check in on their investment. We do understand that change is inevitable with technology, even for the storage industry. With that said, you can expect to see DOMICO offering more (& more flexibility) for customers in the weeks and months to come! Please let us know if you are interested in learning more. Thank you, DOMICO Support & Team

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