--- description: Discover the benefits and disadvantages of ArcGIS. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ArcGIS Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Public Transportation Software](/directory/30601/public-transportation/software) > [ArcGIS](/software/93333/arcgis) # ArcGIS Canonical: https://www.capterra.co.uk/software/93333/arcgis Page: 1 / 21\ Next: [Next page](https://www.capterra.co.uk/software/93333/arcgis?page=2) > Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more. > > Verdict: Rated **4.6/5** by 505 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ArcGIS? Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 505 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ESRI - **Founded**: 1969 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ArcGIS Online pricing (\<100 users) is based on purchasing the exact number of users required, with more able to be added at any time. See the ArcGIS website for pricing calculator. Large organization pricing (100+ users): Contact ArcGIS for a quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - 3D Imaging - Ad hoc Reporting - Asset Lifecycle Management - Asset Tracking - Behavioural Analytics - Chatbot - Check-in/Check-out - Color Codes/Icons - Customisable Reports - Dashboard - Data Connectors - Data Visualisation - Deep Learning - Demographic Data - Dispatch Management - Driver Management - Equipment Maintenance - Equipment Management - Facility Asset Management - Fixed Asset Management - Fixed Route Management - GPS - Geofencing - Geotargeting - Image Management - Location Tracking - Maintenance Management - Map Sharing - Metadata Management - Mileage Tracking - Mobile Access - Multi-Language - Multiple Data Sources - Multiple Route Support - Order Management - Paratransit Management - Predictive Analytics - Predictive Modeling - Preventive Maintenance - Process/Workflow Automation - Publishing/Sharing - Reporting & Statistics - Routing - Scheduling - Service Request Management - Strategic Planning - Third-Party Integrations - User Management - Visual Analytics - Workflow Management ... and 12 more features ## Integrations (1 total) - AutoCAD ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Public Transportation Software](https://www.capterra.co.uk/directory/30601/public-transportation/software) ## Related Categories - [Public Transportation Software](https://www.capterra.co.uk/directory/30601/public-transportation/software) - [GIS Software](https://www.capterra.co.uk/directory/30566/gis/software) - [Facility Management Software](https://www.capterra.co.uk/directory/30211/facility-management/software) - [Location Intelligence Software](https://www.capterra.co.uk/directory/31461/location-intelligence/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software) ## Alternatives 1. [UpKeep](https://www.capterra.co.uk/software/145635/upkeep) — 4.6/5 (1322 reviews) 2. [PolicyMap](https://www.capterra.co.uk/software/165945/policymap) — 4.8/5 (53 reviews) 3. [Maptitude](https://www.capterra.co.uk/software/93335/maptitude) — 4.8/5 (88 reviews) 4. [Asset Essentials](https://www.capterra.co.uk/software/113574/assetessentials) — 4.4/5 (284 reviews) 5. [OpenGov Enterprise Asset Management](https://www.capterra.co.uk/software/79186/cartegraph-asset-management) — 4.6/5 (28 reviews) ## Reviews ### "ArcGIS - industry standard, vast featureset and compelling solution" — 4.0/5 > **Mike** | *27 August 2024* | Philanthropy | Recommendation rating: 7.0/10 > > **Pros**: This is industry standard, vast in scope, and can do pretty much anything in the geospatial space. Don't underestimate how complex the underpinning logic is, however it manages to present relatively complex data manipulation in a relatively easy package targeted at expert of lay person alike. > > **Cons**: Primarily cost - to achieve a "full" license with a spectrum of functionality will have a significant cost base. You get what you pay for and while there are open source alternatives, they don't present such a complete and compelling package. > > Nothing comes as close to providing a complete feature set as ArcGIS. Yes there may be other commercial providers, but they are usually targeted at specific sectors. ArcGIS can literally accomplish it all ----- ### "ArcGIS - an incredibly versatile suite of tools for mapping, data analytics, dashboards, surveys, storytelling, and more" — 5.0/5 > **Antony** | *17 December 2024* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Massive range of different mapping and analytical tools suitable for a wide range of abilities > > **Cons**: Can be a very steep learning curve when using ArcGIS Pro (the desktop app) ----- ### "Must seen software if you have a GIS related work." — 4.0/5 > **Mahmut Halil** | *24 August 2024* | Renewables & Environment | Recommendation rating: 8.0/10 > > **Pros**: Implementing layers and maps from online resources is user-friendly. > > **Cons**: ArcGIS software works slowly in Windows. Especially, when a map is loaded it takes time to zoom in or out. > > It is useful for editing a map of anything you need. You can also create your own featured map with layers. Also, you can download files online to use. ----- ### "ArcGIS: Unrivaled Environmental Modelling Depths, but You’ll Fight Cost, Bugs, and Setup Every Step" — 5.0/5 > **Keith** | *19 May 2026* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: The data management core still blows me away. I keep a monster enterprise geodatabase of boreholes, catchments, and monitoring stations, and versioned editing lets my team work concurrently without stepping on each other's toes. Topology rules catch sloppy digitising instantly. The platform digests rasters, vectors, and lidar in a single project file without format headaches. Client access has become a genuine differentiator. Instead of emailing 50-page PDFs, I publish a live web map or dashboard through ArcGIS Online. Regulators and project stakeholders can toggle layers, query borehole attributes, and print on their own — zero GIS training required. Even offline, Field Maps lets crews capture data in remote corners of Malawi and sync back, though the real-time interactive dashboards are what win bids. Security, when you set things up properly, is rock solid. With ArcGIS Enterprise, I enforce role-based access, HTTPS, and fine-grained sharing permissions. Desktop security through OS-level file permissions is straightforward enough for a consultancy laptop. I’ve never had a breach; once configured, data stays locked down. Then there’s the analytical depth. Spatial Analyst and 3D Analyst deliver terrain modelling, watershed delineation, and flood simulation that no lightweight alternative can replicate. Combined with arcpy scripting, I can chain together a dozen geoprocessing steps and let the machine crunch overnight while I sleep. That kind of automation isn't a luxury — it's survival when you’re up against project deadlines. > > **Cons**: Value for money is the number one pain point. The base licence is steep enough, but every critical extension — Spatial Analyst, 3D, Geostatistical — sits behind an extra paywall. The named-user subscription model traps you; stop paying and you lose access to both tools and stored projects. For a small consultancy in Malawi, the fully loaded annual bill forces some very hard conversations. Customer support is technically strong but painfully slow. Esri’s analysts know their stuff and have pulled me out of arcpy and server nightmares, but the back-and-forth across time zones turns a quick question into a multi-day email thread. With no local Esri office anywhere near Malawi, I usually find the fix on Esri Community or Stack Exchange before official support even replies. Bugs and issues are a daily, grinding reality. ArcGIS Pro freezes when I pan a dense 3D scene too fast. Geoprocessing tools sometimes run silently and produce empty outputs with zero warning. Licensing checks randomly fail, demanding a sign-out and sign-in right when a deadline is screaming. Every point release patches some holes and punches new ones; I’ve learned to stay at least one subversion behind to keep my sanity. Setup is a barrier that should not still exist. A single Pro install with Python environment and extensions consumes half a day. An enterprise deployment — Portal, federated server, data stores, SSL certificates — is a multi-week IT exercise that demands a dedicated administrator. User management between ArcGIS Online and Enterprise remains clunky, and I have yet to meet anyone who got it right the first time. Client access, for all its strengths, has an offline weak spot. Field Maps sync over Malawian mobile networks breaks when attachments grow large or connectivity flickers. It’s not a dealbreaker, but it forces careful packaging of offline projects, and I’ve had field crews lose an afternoon of edits because a sync failed. Security, while robust at the enterprise level, has a shadow side in ArcGIS Online. The sharing toggles are far too easy to misconfigure. One slip, and a sensitive environmental dataset meant for a single client can end up visible to the entire internet. The controls exist, but the margin for human error is worryingly thin. > > I have a love-hate relationship with this platform that has now stretched across a decade of environmental modelling and water resource work in Malawi. ArcGIS is the heavyweight I reach for when a project demands a defensible flood-extent model, a multi-criteria site selection, or a groundwater vulnerability map that will be scrutinised by regulators. Nothing else in my toolkit matches its analytical reach or data management discipline. Data management is the bedrock that keeps my 50 GB project archive coherent. Versioning, topology rules, and native handling of every spatial format save me from the integration chaos I see colleagues suffer with other tools. The ability to turn around and serve those same cleaned-up layers to a client as an interactive dashboard is a superpower that has directly helped me win contracts. Security, once bolted down, gives me confidence that sensitive borehole and land-use data stays private, even if I remain hyper-vigilant about online sharing settings. But the price tag and the daily friction are real. I budget not just for licences but for the hours lost to crashes, silent tool failures, and setup marathons. Customer support quality is high when you finally reach a senior engineer, but waiting days for a response is a luxury project timelines do not permit. I’ve become my own sysadmin, my own bug hunter, and my own trainer because the institutional support simply isn’t there for a Malawian consultancy working at distance. If you do deep environmental geospatial work, ArcGIS remains the reference standard. It’s not smooth, and it’s certainly not cheap. But when a model has to be right and defensible, it’s still the box I open first, mutter at, and then trust to deliver. ----- ### "Maps are now interactive" — 3.0/5 > **Anthony** | *5 November 2025* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: The ArcGIS eco-system has come a long way and now incorporates mobile workflows and data entry to enable an enterprise-wide solution > > **Cons**: Oftentimes, small bugs and issues can set back operations, but once these are worked out, all functions resume normally. > > I've used ArcGIS since 2002 and have seen the system embrace web-based mapping as opposed to a workflow that solely supported paper based or PDF based static maps ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.co.uk/software/93333/arcgis?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/93333/arcgis) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data