What Is ArcGIS?

Integrated collection of GIS software products; ArcGIS offers unique capabilities and flexible licensing for applying location-based analytics to your business practices. Gain greater insights using contextual tools to visualize and analyze your data. Collaborate and share via maps, apps, dashboards and reports.

Who Uses ArcGIS?

Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more.

ArcGIS Details

ESRI

Founded in 1969

ArcGIS Details

ESRI

Founded in 1969

ArcGIS videos and images

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ArcGIS deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of ArcGIS

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Customer Segmentation
  • Customisable Branding
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Machine Learning
  • Mobile App
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workflow Management

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  • API
  • Activity Dashboard
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  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Calendar Management
  • Check-in/Check-out
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • RFID Scanning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Search/Filter
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  • Alerts/Notifications
  • Benchmarking
  • Charting
  • Collaboration Tools
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Synchronisation
  • Data Transformation
  • Data Visualisation
  • Drag & Drop
  • Forecasting
  • Key Performance Indicators
  • Metadata Management
  • Monitoring
  • Multiple Data Sources
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Publishing / Sharing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Trend Analysis
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  • Search/Filter
  • Self Service Data Preparation
  • Strategic Planning
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics

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  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Reports
  • Customizable Fields
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Predictive Maintenance
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  • Real Time Data
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  • Service History
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  • Task Management
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  • Technician Management
  • Third Party Integrations
  • Vendor Management
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  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Compliance Management
  • Contract/License Management
  • Customisable Forms
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  • Data Import/Export
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Historical Reporting
  • Incident Management
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  • Customer Database
  • Customer History
  • Customisable Forms
  • Customisable Reports
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  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
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  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
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  • Data Visualisation
  • Geocoding
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  • Image Management
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  • Interoperability
  • Labeling
  • Location Tracking
  • Map Creation
  • Map Sharing
  • Monitoring
  • Multi-Location
  • Reporting & Statistics
  • Reporting/Analytics
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  • Spatial Analysis
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  • Customer Segmentation
  • Customisable Reports
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Synchronisation
  • Data Visualisation
  • Database Support
  • Demographic Data
  • Dispatch Management
  • Geocoding
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Heatmaps
  • Location Tracking
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple Data Sources
  • Order Management
  • Predictive Analytics
  • Real Time Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Route Optimisation
  • SEO Management
  • Search/Filter
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Trade Area Analysis
  • Trend Analysis
  • User Management
  • Visual Analytics
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  • Billing & Invoicing
  • CRM
  • Cross Docking
  • Customer Database
  • Delivery Tracking
  • Demand Forecasting
  • Dispatch Management
  • Document Management
  • EDI
  • Fleet Management
  • Geographic Maps
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Label Printing
  • Location Tracking
  • Monitoring
  • Multi-Location
  • Order Management
  • Order Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Returns Management
  • Route Management
  • Route Optimisation
  • Shipping Labels
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  • Third Party Integrations
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  • Activity Dashboard
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  • Application Management
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  • Compliance Management
  • Configurable Workflow
  • Cost Analysis
  • Dashboard Creation
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  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Verification
  • Data Visualisation
  • Deep Learning
  • Demand Forecasting
  • Drag & Drop
  • Forecasting
  • ML Algorithm Library
  • Model Training
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Performance Metrics
  • Predictive Analytics
  • Predictive Modeling
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Secure Data Storage
  • Self-Learning
  • Sentiment Analysis
  • Statistical Modeling
  • Tagging
  • Task Management
  • Templates
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Visual Discovery
  • Visualisation
  • Workflow Management

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
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  • Bus Mileage Optimization
  • Capacity Management
  • Communication Management
  • Demographic Data
  • Diary Interface
  • Dispatch Management
  • Driver Logs
  • Driver Management
  • Employee Management
  • Event Logs
  • Fixed Route Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Location Tracking
  • Mileage Tracking
  • Monitoring
  • Multiple Route Support
  • Paratransit Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Simulation
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Risk Assessment
  • Route Management
  • Route Optimisation
  • Routing
  • Scheduling
  • School Bus Routing Software
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  • Self Service Portal
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  • Status Tracking
  • Support Ticket Management
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  • Calendar Management
  • Compliance Management
  • Contract/License Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • GPS
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  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Costing
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
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  • Prioritisation
  • Project Management
  • Projections
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  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
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  • Delivery Tracking
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  • Mobile Alerts
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  • Real Time Data
  • Real Time Monitoring
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  • Route Optimisation
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  • Audit Management
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  • Barcode Printing
  • Barcode Recognition
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Reviews of ArcGIS

Read all 396 reviews

Average score

Overall
4.6
Ease of Use
3.8
Customer Service
4.1
Features
4.6
Value for Money
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Bintang H.
Bintang H.
Graduate Trainee in Indonesia
Verified LinkedIn User
Mining & Metals, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Function and Facilty Tools of Arcgis

5 last year

Comments: These software has allowed me to undestand the concept of geostatistical analysist.
And also these software has allowed me to achieve my degree in bachelor of mining engineering.Such help like layouting map, analysis out put contour and another geospatial analysis.

Pros:

Tool geostatistical, geospatial analysis

Cons:

There in few of module to learning tools

Brian H.
Assistant Utilities Director in US
Utilities, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Utility mapping on both the desktop and mobile devices

5 9 months ago

Comments: Our mobile workforce has become significantly more efficient due to the ArcGIS platform and the systems that we have built upon its frameworks. ArcGIS has become a core piece of our business and our daily operations, and we continue to increase its use and integration with other systems.

Pros:

ArcGIS continues to evolve as a product as our needs grow as a customer. We are moving away from desktop-based GIS, with nearly all employees now using mobile devices as their primary tool to access our utility mapping data. ArcGIS Online has made this available, and we continue to grow our mobile offerings, though the AGOL platform still allows us numerous areas for us to continue to explore and utilize to improve our field workflows. Numerous samples, test applications, etc. are provided by ESRI to get you started, and since they're the industry leader, there are tons of real-world examples of the software in use that are available to the public.

Cons:

ArcGIS is an enormously complex software platform, with tons of automation and analysis tools available. However online documentation can be difficult to find, and is frequently written in ways that require an in-depth understanding of the systems. Prerequisite setup steps aren't always included in the documentation, instead it's often written with some assumptions in mind. Setups completed by other employees can be difficult to troubleshoot because of these assumptions in the documentation. The robustness of the platform can also lead to additional steps for end users, as they have to work through options that aren't relevent to them, but cannot be hidden from their view. One such example is just the login screen to the AGOL mobile apps causes our users frequent struggles as they can't remember the sequence of steps to get to the organization login. There should be increased administrator options available to simplify/restrict options available to the end user.

Stephen N.
Research Assistant in Germany
Research, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Spatial Statistics made easy

5 2 months ago New

Comments: Overall, it is a perfect tool for spatial analysis. I used it in all my papers since my research direction involves spatial analysis.

Pros:

Once you get the hang of it, you can do virtually everything a mapper can do. The tools are not complicated and can be used with little supervision. The module builder is my favorite as it has saved me tons of hours. All my repetitive tasks were programmed with the module builder. This afforded me the opportunity to multitask.

Cons:

The only cons is that when parcels are too small, the software is unable to calculate the area and other statistics.

Nathan B.
Nathan B.
Environmental Scientist in US
Verified LinkedIn User
Civil Engineering, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

I use ArcMap daily, but almost always as a part of my overall editing flow.

2 4 years ago

Comments: It makes the start of very pretty maps, sometimes. I almost always generate base layers here, and then export them into illustrator/photoshop to do actual final renders.

Pros:

The styling guides are better than any other options out there - once you can learn to navigate the byzantine menus. I've used QGIS, Globalmapper, AutoCad, and Microstation, and maps just look better in ArcMap than in any others -it's made for creating display mapping. I know that there are other programmatic things you can do, but for my workflow, I use it almost exclusively for building maps for display.

Cons:

The menus are silly that you have to go that far down a rabbit hole, processing is a nightmare (especially with messy geometry), and I used to (until I quit trying altogether) find myself trying a processing task in ArcMap, watching it fail, and then trying it again in GlobalMapper/QGIS and it would do fine. Processing is a very weak point in ArcMap, at least from my perspective.

Diaf I.
Diaf I.
Enseignante- chercheuse in Algeria
Verified LinkedIn User
Research, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

un logiciel professionnel, vous permet de stocker, analyser et représenter vos données parfaitement

5 3 months ago

Comments: très satisfaite de mon utilisation, et je recommande à 100 % ce logiciel à le maîtriser

Pros:

J'ai fait une formation en 2012 pour apprendre les SIG, et j'ai commencé par Mapinfo, après ARC GIS avec les différents extension notamment, ARCMAP, ARC CATALOGUE. j'ai étudie l'aménagement du territoire et la cartographie, donc les logiciels de cartographie sont indispensable pour mes études et mes recherches en doctorat. Depuis plusieurs années, j'utilise ARC GIS pour faire mes cartes topographiques et je le recommande à 100% ce logiciel, il vous permet de collecter, stocker, archiver, analyser et afficher vos données sous forme des cartes ou plan très professionnelle Je travaille comme enseignante, et j'enseigne les SIG et ses applications dans le traitement des données, et je conseille toujours les étudiants à approfondir leurs utilisation et connaissances dans les SIG en particulier ARC GIS. le logiciel est très utilisé par les géographes, les bureaux d'études et les architectes à grande échelle.

Cons:

Je ne peux pas dire quelque chose de faible dans ce logiciel, parce que j'étais jamais déçus de mon utilisation depuis plusieurs années. je le considère comme un POWER logiciel