RentWorks

RentWorks does it all.

Comments: My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.

Pros:

It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs. There is a report for just about anything you could think of.

Cons:

It doesnt maximize the window.

title

Pros:

The natural flow of opening & closing a contract

Cons:

The new phone system implemented by the new owner has caused problems. No answer, you leave call back info, no one calls back. Support hours need to be extended, including Saturdays. When calling with a "location down" situation there has been very little urgency on Bluebirds's part to get the location running.

Alternatives Considered: TSD RENTAL

Reasons for Switching to RentWorks: ANGELA

Good Product, Bad Support

Comments: I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills.

Pros:

Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance.

Cons:

The software is fine. Like any software it has its quarks.

Rental Manager

Comments: Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.

Pros:

It's Easy, Fast, and can be customized.

Cons:

The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print.

better than the rest!

Comments: Our company has used RentWorks for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird!

Pros:

that it is all inclusive for every aspect of our business

Cons:

sometimes, I have to really search on where or how to run some reports