18 years helping British businesses
choose better software

What is iCIMS Recruit?

Want to win the war for talent? Our applicant tracking system (ATS) makes it easy to find and hire the best. As one of the largest standalone talent acquisition software providers, iCIMS supports organizations in managing every step of their recruitment lifecycle, all within a single system of record. Scalable, easy to use, and backed by award-winning customer service, iCIMS Recruit is the smart, powerful applicant tracking system that works for you. View a Free Demo!

Who Uses iCIMS Recruit?

iCIMS has 3500+ contracted customers within various segments and industries, and has grown their Enterprise customer base by 70% over the past 3 years.

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iCIMS Recruit Software - 5

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Reviews of iCIMS Recruit

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.4
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mehdi
Mehdi
Recruitment Specialist in India
Verified LinkedIn User
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best ATS in the market.

5.0 2 years ago

Comments: It has been a great experience using this tool and it helps very well in tracking full cycle recruitment.

Pros:

It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step.

Cons:

Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well.

Jason
Recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Why Recruiters love iCIMS Talent Cloud

5.0 2 years ago

Comments: Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time.

Pros:

iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use.

Cons:

Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms.

Mike
Career Counselor in US
Writing & Editing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

iCIMS works fine, but is clunky

3.0 2 years ago

Pros:

Search features, email and text message integration, pipeline movement management (moving candidates from applicant through offer/reject)

Cons:

Limited attachments for candidate application/profile (couldn't add more than 3 documents); on the candidate status part, there's no confirmation, so once you click on a status (like phone screen or interview), it automatically changes. Clunky interface

Rita
HR Information Analyst in US
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Basic Review

5.0 5 years ago

Comments: several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add

Pros:

Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set.

Cons:

a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice

iCIMS Response

5 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

Rebecca
Talent Acquisition Manager in US
Hospitality, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ATS that has great value

5.0 5 years ago

Comments: We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question.

Pros:

We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well.

Cons:

The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless.

Brandi
Human Capital Intelligence Specialist in US
Paper & Forest Products, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great solution for a large company

3.0 5 years ago

Comments: We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc.

Pros:

I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic!

Cons:

It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers.

iCIMS Response

5 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Very robust system

3.0 5 years ago

Comments: Overall, I would not recommend this applicant tracking system. It's very overwhelming and difficult to navigate. It's also very difficult to see where candidates are at in the process.

Pros:

The software is very robust. There are endless amounts of reports that you can run from iCIMS and there's a lot of features within a candidate profile. I really enjoy using the Dashboard as you're able to pull so much information.

Cons:

This software is sometimes very overwhelming. It takes so many clicks to get to a candidate's profile and there are an overwhelming amount of features within a candidate's profile. It is also very difficult to figure out how to run reports and pull information you're wanting to see.

Jacob
Store Manager in US
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A software that I will celebrate forever.

5.0 last year

Comments: Try this software. It is easy to use and very flexible for customization. Nice.

Pros:

It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it.

Cons:

Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad.

Anthony
TA Recruiter in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

iCims Talent Cloud

5.0 last year

Comments: It was a great experience, nothing negative to say

Pros:

Liked its searchable options it was easy to use

Cons:

I don't think our feature supported video recording for interviews.

Nicholas
Nicholas
Sr. Director, Talent Acquisition in US
Verified LinkedIn User
Automotive, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Terrible customer support, over promises and constantly under delivers. A true snake oil product

1.0 3 years ago

Comments: I would recommend to all Talent professionals to stay clear of the headache that is iCIMS unless they are prepared to hire a full-time person who can complain in order to get tickets resolved. They have a great sales pitch but close to all of their features do not work fully as described. Save company time and money by choosing Greenhouse or Lever

Pros:

The search functionality and report building were great, but require a lot of training in order to use properly.

Cons:

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps. The ATS interview scheduling tool is unreliable when syncing with the team’s calendars The feedback form tool rarely operates effectively for our hiring managers to fill out. The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact. The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark. Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised. Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving. The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

Kevin
Director of Resourcing in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Works well if you have someone who knows what they are doing

4.0 2 years ago

Comments: iCIMS was a ever long continuous improvement project that needed constant attention. We paid an implementer to set it up and he did, but there was much left that needed to be changed. I spent endless hours on iCIMS support (who are very good) to make sure our ATS was functioning properly.

Pros:

The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything.

Cons:

You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity.

Tiffany
Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

iCIMS for Recruiting

4.0 2 years ago

Pros:

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Cons:

Some features are outdated however I have seen favorable updates recently

Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Review on iCIMS Recruit module

4.0 6 years ago

Comments: Our overall experience with iCIMS is amazing. With the help of iCIMS, we gain a bigger pool of candidates from different sources, we manage well of the applications within the system and we build up a stronger talent pool for our company.

Pros:

- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals. - navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order - Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons:

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things, - When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again. - The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab. Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

iCIMS Response

6 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

sheikh
Team Lead in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

User

4.0 2 years ago

Comments: I am overall satisfied with the interface and the functionality.

Pros:

Ease of use works on low internet bandwidth.

Cons:

Sometimes the interface is choppy and laggy.

Vicky
Vicky
Senior Recruiter in US
Packaging & Containers, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love iCIMS Recruit!

5.0 6 years ago

Comments: We use iCIMS for all our recruiting needs and created a customized way to route consultants through the platform that does not disrupt the recruiters and provides accessibility to managers who hire their own consultants -- thanks to the support staff!

Pros:

I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none!

Cons:

I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter.

iCIMS Response

5 years ago

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Not User Friendly

3.0 6 years ago

Comments: I have not had a good experience with iCIMS Recruit. I had to teach myself how to use it, I've spent countless hours on the line with customer support trying to get the system to do normal things and it cannot be done in this system (simple scheduling, assigning onboarding tasks - I realize that's not Recruit but whatever, sourcing out of the system is a mess - I could keep going)....I thought adding Connect would be better but it's not, so I plan to get rid of this ASAP - pay the fee to get out of it and get another system. The ONE thing I can say is the customer support team is very nice and they TRY to help as best they can. But most things cannot be done - and if they can, it's never just an A-to-B fix...it's a work-around to go from A-F-D-X-R-Z-B.

Pros:

It is a place to store candidate information.

Cons:

Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!!

annmarie
annmarie
HRIS
Used the Software for: Not provided
Reviewer Source

GOOD tool, great support, one big miss on features

4.0 13 years ago

Comments: Overall a GOOD tool. Great email response time and support and most customization is easy. implementation was a breeze, and setup was smooth. price is good when compared to other tools in the market.

Pros:

We're very pleased with the basic product and with the email support. Up time is like 99%; response time is usually solid. Features are good to great in most areas, and are regularly being advanced adn improved. seem to listen to most customer feedback and build on areas of suggestion -- like the major upgrade to knock out quetsions in the most recent built. we use the system for unit and non, interns to executives, local to national field offices, and with one gaping hole, the product works very well.

Cons:

the product has no email integration. so, candidate applies. i have a q for candidate. i send him an email out of icims. candidate answers that question? it comes to my email; it does not also come back to icims. as a result, i avhe an intern who spends 10 hours per week copying notes back into candidate profiles. notes aren't there in real time , things get missed or misplaced, etc. it's a very real weakness that has caused us to seriously consider changing platforms 3 times so far. Other miss? the cost for certain integrations such as background checks, and certian iForms use, is ridiculously EXCESSIVE. If you plan to have them hosting a lot of forms and data collection, be sure you truly understand the costs upfront. the itneraction with sites like monster is nice in theory, but it cannot take into account your job posting profiles, so you end up with a plain, flat job ad if you use the tools, and again they are fairly expensive.

Verified Reviewer
Verified LinkedIn User
Construction
Used the Software for: 2+ years
Reviewer Source

The support team is responsive and helpful.

5.0 7 years ago

Comments: Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process.

Pros:

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

Cons:

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source

iCIMS Recruit Great ATS for Healthcare Corporations

5.0 6 years ago

Comments: Great software that I would highly recommend to anyone exploring adding this type of system within their organization.

Pros:

Ease of use and allows you to get to where you need within the system with minimal clicks which means a lot when you have multiple positions to fill and candidates to contact. I like being able to drill down to what I need within the system via a search as well.

Cons:

The reporting piece is still not where we need it to be. With how our corporation works we need to build out specialized reports. At this time we are still unable to do so (4 years in)

iCIMS Response

6 years ago

Thank you for the awesome review ! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

Abby
HR Generalist II in US
Financial Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

iCIMS Review

3.0 6 years ago

Comments: iCIMS is one of the better talent platforms I have had the experience working with. Overall, it is not a bad product to use. It can be bulky and overwhelming when not provided with in depth training, but if you understand that process that has been built in the system it can be a valuable system.

Pros:

iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system.

Cons:

One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process. iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see.

iCIMS Response

5 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.

Jon K.
Jon K.
Sr. Recruiter | Talent Acquisition in US
Verified LinkedIn User
Mental Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Comprehensive TA tool that helps organizations drive forward leveraging the analytics provided.

5.0 7 years ago

Comments: We have achieved our initial TA goals with the use of iCIMS; expand our job advertisement reach, install a well managed candidate process that enhanced our candidate experience as well as improved our hiring manager experience, and to be come a data driven talent acquisition business unit. We are building on our second set of initiatives of building a stronger applicant pipeline, increasing our communication with passive and engaged candidates, and manage recruiting events through iCIMS.

Pros:

We enjoy the organized dashboard views and its ability to be customized. We also enjoy the availability and customization of the workflow process that enhances our ability to manage a better time to fill, maximizing our recruiting team's time.

Cons:

To format e-mail messaging in a better graphic format one must know a little HTML to make it better as the basic editing tool is more text driven.

Destiny
Talent Acquisition Manager in US
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Not user friendly - awful UI/UX

2.0 6 years ago

Comments: I am not having a good experience with Recruit. It just isn’t as flexible, sleek, and up to date with the other competitors in the market.
If the above were fixed, I guarantee you would keep a huge amount of market share - but we may pay whatever fee we need to get out of our contract as this is just a mess, and we - the customer - have to fix it ourselves (and that’s IF we can even fix it at all).

Pros:

That it holds resumes and integrates well with our HRIS.

Cons:

Where to start? - Ease is Use - UI/UX is clunky and outdated - Scheduling is not easy for interviews - Tasks take so much time to assign to users - Doesn’t integrate with a lot of other systems as easily as Lever, Greenhouse, etc. - Can’t “talk” to hiring managers in real time like competitors above - Ranking candidates is an “add-on” feature (as are most features) while included in most ATS’ - Recruiters have to configure their own dashboards and it is extremely difficult to do as well as time-consuming.

iCIMS Response

6 years ago

Destiny, thank you for posting your feedback and bringing this to my attention. I understand how disappointing it must be to go through this and I¿m truly sorry that your experience with us hasn¿t met your expectations. Your business means a lot to us, so if you¿d like to continue this conversation, please don't hesitate to reach out to your Customer Success Manager.

Jennifer
Jennifer
Director of Talent Acquisition & Onboarding in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Icims is a great ATS

4.0 5 years ago

Comments: Overall icims has been great and we have no plans to switch to a different software.

Pros:

Icims overall is very easy to use and intuitive.

Cons:

Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report.

Bree
Talent Operations Manager in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Robust Tool with a Challenging Interface

5.0 6 years ago

Comments: We've worked hard on getting our sourcing solidified so we can truly see where our candidates are coming from.

Pros:

Incredibly robust - most cases anything is possible and can make the system meet that need. Reporting, while difficult to understand at first, is strong and can report on almost any business need that arises. Love the customization when it comes to recruiter dashboards, what we find important, and messaging. First class customer service; love working with our client success manager to improve our use of the system.

Cons:

It seems iCIMS is an ATS built with admins in mind which can make it a bit more confusing for Recruiters, especially those just getting started. It heavily relies on our administrators for some simple things in assisting our recruiting team (especially reports). Our pricing went up drastically when we came around to sign our second contract.

iCIMS Response

6 years ago

Thank you for taking the time to leave a review. We enjoy reading positive feedback because we work hard to meet expectations like yours!

Adrienne
Adrienne
Talent and Credentialing Manager in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

iCIMS is top notch!

5.0 6 years ago

Pros:

I love the customization of iCIMS - we have multiple segments of our organization with several different locations all with slightly different needs. iCIMS allows you to customize the applicant tracking system, workflows, reports and platform very easily. In addition, their customer support is amazing! They are always available and helpful in crafting a solution to meet any unique request.

Cons:

I truly can't come up with anything I do not like about iCIMS.

iCIMS Response

6 years ago

Thank you so much for your positive feedback and for taking the time to post this review!