The Service Program

What Is The Service Program?

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.

Who Uses The Service Program?

Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.

The Service Program Details

Westrom Software

Founded in 2006

The Service Program Details

Westrom Software

Founded in 2006

The Service Program videos and images

The Service Program video
The Service Program Software - Customer History - thumbnail
The Service Program Software - Past, Today, Future - thumbnail
The Service Program Software - Rentals Simple - thumbnail
The Service Program Software - Mobile Mapping - thumbnail
The Service Program Software - Calendar View - thumbnail

Compare The Service Program pricing with similar products

Starting price

US$49.00/month
US$14.95/month
US$35.00/month
US$169.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial Yes

The Service Program deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of The Service Program

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Calendar Management
  • Client Management
  • Client Portal
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Estimating
  • For Arborists
  • GPS
  • Geographic Maps
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Multi-Location
  • Photos / Images
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Third Party Integrations
  • Vegetation Mapping
  • Work History
  • Work Order Management
  • Workflow Management

View full list of Arborist Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of Cleaning Company Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • For Mechanical Equipment
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Location
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

View full list of Equipment Maintenance Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Compliance Management
  • Contract/License Management
  • Customisable Forms
  • Customisable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Maintenance Management
  • Maintenance Scheduling
  • Multi-Location
  • Preventive Maintenance
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Workflow Management

View full list of Facility Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Field Service Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Portal
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For HVAC Companies
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of HVAC Software

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Estimating
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Payment Processing
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work History
  • Work Order Management

View full list of Handyman Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Change Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customisable Forms
  • Drag & Drop
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Knowledge Management
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Resource Allocation & Planning
  • SSL Security
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

View full list of IT Service Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landscape Design
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • Payroll Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Routing
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management

View full list of Landscape Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Fleet Management
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Location
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Pest Control Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile App
  • Mobile Signature Capture
  • Payment Processing
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management

View full list of Plumbing Software

  • Activity Dashboard
  • Billing & Invoicing
  • Booking Management
  • Checklists & Inspection
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  • Communications Management
  • Cost Tracking
  • Customer Database
  • Customisable Reports
  • Debit/Credit Card Processing
  • Dispatch Management
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Employee Management
  • GPS
  • Geographic Maps
  • Image Capture
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile App
  • Online Payments
  • Quotes/Estimates
  • Recurring Invoicing
  • Recurring Orders
  • Reporting/Analytics
  • Route Optimisation
  • Service History
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Pool Service Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
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  • Client Portal
  • Commission Management
  • Credit Card Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Dispatch Management
  • Electronic Signature
  • Employee Management
  • Fleet Management
  • Fuel Management
  • Historical Reporting
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Location Tracking
  • Lot Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Signature Capture
  • Multi-Location
  • QuickBooks Integration
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Route Management
  • Route Optimisation
  • Routing
  • SSL Security
  • Sales Tax Management
  • Third Party Integrations
  • Work Order Management

View full list of Towing Software

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  • Accounting
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  • Billing & Invoicing
  • Communication Management
  • Customer Database
  • Customer Management
  • Data Import/Export
  • Delivery Tracking
  • Dispatch Management
  • Electronic Signature
  • Emergency Dispatch
  • Employee Management
  • Fuel Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Invoice Management
  • Location Tracking
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Order Management
  • Order Tracking
  • Performance Metrics
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Route History
  • Route Management
  • Route Optimisation
  • Routing
  • Scheduling
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View full list of Transportation Dispatch Software

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Reviews of The Service Program

Read all 44 reviews

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.5
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Cherylyn S.
Owner/Member in US
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Time Saving Software

5 2 years ago

Comments: Time, scheduling, employee time, sub contractor job entry just to name a few

Pros:

It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Cons:

Initial cost. But, I did appreciate the terms worked out and well worth the money!

Westrom Software Response

2 years ago

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business. Your feedback is vital to our growth, thanks again for sharing!

Kelley R.
Office Manager in US
Consumer Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best routing program out there

5 2 years ago

Comments: We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Pros:

Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

Cons:

There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

Westrom Software Response

2 years ago

Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service. Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track. Thanks again for your feedback. -The Westrom Software Team

Leonard C.
Owner in US
Used the Software for: Not provided
Reviewer Source

A spread sheet manipulator that is not flexible & will work if you conform to their way of operation

3 6 years ago

Comments: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Westrom Software Response

5 years ago

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

Jeff F.
owner in US
Accounting, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding Product

5 last year

Comments: For the past 12 years I have used this software, I have been more than satisfied with not only the Service Program but the customer service/tech support as well. The only very minor problems I have had with the program was due to my lack of not performing the updates. When notifying tech support through the software they would respond within minutes and conduct the updates for me immediately.
This is an outstanding product and a first class tech company!

Pros:

I run a small pond/lake management business. Twelve years ago I wanted to expand my customer base but did not want to hire an office person or bookkeeper to process the additional invoicing or paper work. I needed a software program that had these features: 1. On a mobile device for use in the field. 2. Customizable. 3. Capable of recording data and creating a sales ticket. 4. Had to interface with QuickBooks for month-end invoicing, eliminating all double entry into an accounting program. 5. Reliable and easy to use. 6. Affordable Not only did the Service Program meet all of my criteria but has exceeded my expectations.

Cons:

The Service Program does allow some legacy data retrieval on a mobile device but it is a bit cumbersome to access. This is not the case on the desktop.

Westrom Software Response

last year

We appreciate you taking the time to provide such a detailed review. We're so pleased to hear of your success with The Service Program! Your insight helps to ensure we are not only providing software built to industry standards but quality customer service as well. Thanks again for your feedback!

Jay W.
CEO in US
Used the Software for: 2+ years
Reviewer Source

I have worked with the SP crew for years now. I have nothing but good things to say about them!

5 5 years ago

Pros:

Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Cons:

well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Westrom Software Response

5 years ago

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal. Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier. Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer! You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.