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SiteLink Web Edition

SiteLink Web Edition

What is SiteLink Web Edition?

Feature-rich self-storage software, quality service and user-friendly design make SiteLink a scalable favorite of single & multi-store operators. Sites under 250 units enjoy special packages including an eCommerce website. Profit-generating features include: online reservations, rentals & payments; electronic signature; revenue management; CRM; phone integration; email & text messaging. Choose from 50+ SiteLink Marketplace integrations including call centers, kiosks, listing services & more.

Who Uses SiteLink Web Edition?

SiteLink Web Edition is preferred choice throughout the world for single-store and large operators. Software supports many languages with unlimited number of users from unlimited number of locations.

SiteLink Web Edition Software - Self-Storage Solution
SiteLink Web Edition Software - 2
SiteLink Web Edition Software - 3
SiteLink Web Edition Software - SiteLink Web Reports
SiteLink Web Edition Software - Interactive Facility Map

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews of SiteLink Web Edition

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Frank
Frank
Director of Operations & Revenue Management in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Best software in the business. Very intuitive and user friendly as well as powerful.

5.0 6 years ago

Comments: Managing my business with best practices. Nothing else to say!

Pros:

The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Cons:

Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time.

Storable Response

6 years ago

Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink

Anthony
MANAGER (PART-TIME) in US
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Entirely Satisfactory Software Application

4.0 12 months ago

Comments: Title of review says it all.

Pros:

Intuitive application easy to navigate, particularly the Dashboard feature that allows easy access to items that need attention.

Cons:

Inability to link lead to lease with facility email; inability to account for non-business days in assessing late fees (system counts Sunday & holidays as days past due).

Alison
Director of Operations in US
Investment Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

SiteLink web edition lacks the ability to seamlessly run multiple facilities remotely

3.0 6 years ago

Comments: The only benefit I can say that I have gotten is that it is easy to use for what it is. The time wasted logging in and out of different locations to run daily operations remotely and the lack of a fully functional cloud based solution has made any benefit to using this software seem non existent.

Pros:

I like the ease of use that the software offers. The learning curve is very small. The online training videos are great, support is excellent when they are able to help with your issue. Everything is in a place that seems to make sense. The flow from step-to-step is there. Fast process to rent, move-out, take payments, etc.

Cons:

My biggest dislike about SiteLink web edition is the fact that if you run multiple locations as I do, then you have to log off of one location and then login to the other location for everything you need to do. You cannot have multiple locations open on one computer at the same time. There is also a huge issue with using DoorKing software and gate controllers with SiteLink when you are running multiple facilities. The online version of SiteLink, MyHub is getting better, but is FAR behind the competition in terms of functionality. It lacks so many features that are absolutely imperative to run daily operations that it forces you to use the Web Edition and spend wasted time switching from one location to the other, even when they are all under the same corporate code. If MyHub had the functionality of Web Edition I would be a SiteLink user for life, but it doesn't and as far as I can see, updates are slow going with no information given to users on what is coming, when it is coming, or any real insights. The repeated answer I have been given is "we are working on that", or "it is a known issue", yet no details on a fix. This leaves me constantly frustrated and currently looking for a better PMS that will do what I need, is cloud based, and will work with my Kiosk, website for online rentals and gate controllers. If I find something that fits those needs, I will leave SiteLink without second guessing my choice. I feel like I have wasted valuable time waiting for updates.

Storable Response

6 years ago

We appreciate your taking our call to help the other day. I am glad we were able to show how you to eliminate logging in and out and demonstrate how you switch locations instantly. SiteLink myHub has the tools for daily opertion as we pointed out. The list of industry-exclusive myHub features is actually quite long. Take the fast speed, up-time, the 3-D map in both myHub and on websites, interactive reminders, revenue management, texting options, or on-click access for a full view of tenant records. We continue to share our myHub road map in our newsletters and will add coming features to the bulletin board in SiteLink - thank you for pointing out ways for more visibility. Please continue to share your feedback with your account rep. Thank you, Team SiteLink

Sonjia
manager in US
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent web edition

5.0 11 months ago

Pros:

I love the web edition and it is easy to use.

Cons:

The vacant unit report could be more simple, be able to remove prorates from report. We only need unit number, size, area, days vacant and price.

Nicci
Nicci
Senior Store Manager in US
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

5.0 6 years ago

Comments: Remote access to thousands of tenant accounts.

Pros:

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

Cons:

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Storable Response

6 years ago

Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.