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AppFolio Property Manager
What is AppFolio Property Manager?
Next generation property management software designed for residential, commercial, homeowner & condo association, student housing, and mixed portfolio property managers with growing, complex businesses. Manage your business at scale with AppFolio's fully mobile, intuitive solution, which includes complete accounting & management functionality, instant access to customizable reports & owner statements, marketing tools, online leasing, tenant screening, and online rent collection and payments.
Who Uses AppFolio Property Manager?
Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.
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AppFolio Property Manager
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Reviews of AppFolio Property Manager
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Amazing Property Manager for Small-to-Medium Companies
Comments: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
Pros:
First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
Cons:
I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.
AppFolio Response
5 years ago
Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!
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The best property management software on the market
Comments: AppFolio makes almost everything easy and continues to improve
Pros:
AppFolio is by far the easiest property software to use. They are also always improving the user experience
Cons:
There are some very small items that are annoyances, but not even close to a deal breaker
Sudden Changes to Payment Processing - Very Disappointing
Comments: Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing. It created unnecessary stress for our team and our tenants. We expected more reliable service and better communication, especially regarding critical functionalities like payment processing. Given this experience, we are now exploring alternative software options that prioritize transparency and customer support.
Pros:
Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.
Cons:
AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating.
User Friendly
Comments: A world-class customer service with extremely quick response times. Implementing the software was as easy as it could have been. While it does take time and effort, the transition is certainly worth it for such a streamlined software solution.
Pros:
I love the constant addition of new features. The ability for owners and tenants to have their own portals is fantastic. Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved.
Cons:
While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating. Additionally, the vacancy advertising link is also quite frustrating to use.
Highly recommended software for Property Managers!
Comments: AppFolio is reliable, user-friendly. The support team is responsive and helpful. The online training is great. It teaches you step by step and it is also hands on that gives you examples to fill in the blanks.
Pros:
One of the standout features of AppFolio is its simplicity. It doesn't overwhelm you with unnecessary complexities but still offers all the essential tools needed for effective property management. Everything is streamlined and straightforward.
Cons:
One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it. You need to have access to delete it.
