AppFolio Property Manager

What Is AppFolio Property Manager?

AppFolio provides powerful, easy-to-use property management software for residential, commercial, and community association property managers. Features include: a seamless mobile app, online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, architectural reviews, mobile inspections, bulk texting/emailing, landlord insurance tracking, cash flow management, and robust accounting and reporting.

Who Uses AppFolio Property Manager?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.

AppFolio Property Manager Details

AppFolio

Founded in 2006

AppFolio Property Manager Details

AppFolio

Founded in 2006

AppFolio Property Manager videos and images

AppFolio Property Manager Software - Performance Dashboard - thumbnail
AppFolio Property Manager Software - Professional Websites - thumbnail
AppFolio Property Manager Software - Online Rental Application - thumbnail
AppFolio Property Manager Software - Online Resident Portal - thumbnail
AppFolio Property Manager Software - RentMatch Comparison - thumbnail

Compare AppFolio Property Manager pricing with similar products

Starting price

US$280.00/month
N/A
US$50.00/month
US$100.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial No

AppFolio Property Manager deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of AppFolio Property Manager

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Financial Management
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Newsletter Management
  • Personalisation
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management

View full list of Association Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Cash Flow Analysis
  • Client Portal
  • Commercial Property Management Software
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Critical Date Alerts
  • Customisable Reports
  • Data Visualisation
  • Deal Management
  • Document Management
  • Email Alerts
  • Expense Tracking
  • For Appraisers
  • For Brokers
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • Forecasting
  • Lead Management
  • Maintenance Scheduling
  • Portfolio Management
  • Property Database
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Strategic Planning
  • Task Management
  • Third Party Integrations
  • Vendor Management
  • Visual Analytics
  • Work Order Management

View full list of Commercial Property Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing
  • Project Management
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
  • Workflow Management

View full list of Home Inspection Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Templates
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Invoice Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Homeowners Association (HOA) Software

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Client Portal
  • Commercial Leases
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Forecasting
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Lease Origination
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Portfolio Management
  • Property Management
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Residential Leases
  • Retail Leases
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Vendor Management
  • Work Order Management
  • Workflow Management

View full list of Lease Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Rental Property Management Software

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Reviews of AppFolio Property Manager

Read all 1,704 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe P.
Joe P.
Executive Vice-President in US
Verified LinkedIn User
Real Estate, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

#1 single-family residential PM software

5 2 years ago

Comments: Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros:

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons:

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Daniele V.
AppFolio Administrator in US
Commercial Real Estate, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Our Business Runs on AppFolio!

4 last month New

Comments: From the onboarding process to going live, AppFolio has been there for us! Their team worked with us every day during data migration and user training, so that we were confident once we went live. AppFolio is so user friendly and the Help Center so comprehensive that we rarely need to contact support, but even when we do need their help, the support team is friendly, knowledgeable and quick to respond. We couldn't be happier with our decision to move to AppFolio.

Pros:

The ease of use. AppFolio makes every process seem simple. All of the information within AppFolio is easily searchable and our users don't need to be super tech savvy to use AppFolio with confidence.

Cons:

We'd love to see AppFolio make a concerted effort to improve or add features for commercial properties like sales tracking/percentage rent billing. Even though the commercial property features aren't as robust as the residential features, I have no doubts that I will see these features in the future. AppFolio regularly releases new and improved features. They also maintain a robust user community wherein they take suggestions and let us know what suggestions are in the works.

Arell H.
General Manager in US
Real Estate, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Dunes of Naples

1 3 months ago

Comments: we have invested over a year of our time and really need to have some one work with us on the set up.
I have offered to pay for some one to fly out to us and provide housing to spend a few days with us.
If that cant happen please assign someone to my account for just for a week so that we can move forward.

Pros:

We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help.

Cons:

Many, Many, Many. Would value a productive meeting to lay out what we are missing on our end. We are a Condo Association which consist of 634 units and & high rises. I believe many of our issues are easily fixed but have not had any luck with most of them. Example: In roles under maintenance tech we need the tech to be able to take assign a work order to a vendor and have the ability to view architectural reviews. We elevated the techs to maintenance cords which allows them to now close a work order and bill which we do not want them to have that ability. Per your team they can not hide that option. The Association Profile is complicated because it is obvousily designed for apartment rentals and not Association. I believe the bones of the software are good and the Association piece can be developed but we were led to believe the software was further along on the Association profile.

Valerie W.
Director of Property Management in US
Real Estate, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great Software, needs timely customer care for established customers

4 3 weeks ago New

Comments: Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable. We were the first users in our area and told everyone to switch to them. I still think they are better than any other PM software provider we have used and we have used several. My only complaint is the inability to get timely customer care responses. Honestly, service after the sale is VERY important!

Pros:

Overall ease of use. Accounting based, online rent payments, and ability to connect all areas of property management together.

Cons:

When we first started with Appfolio they were very quick to respond to our customer service needs. Now, all you get is an email that directs you to watch videos or to online chat. When you have already exhausted those options and you need to speak to ANYONE, it is impossible! I have waited over a month for someone to call me back. By the time they call I have forgotten what I needed, or the details of the transaction I needed help with. They need to hire more customer service reps. When they do call you they are very friendly and knowledgeable, but they usually give you a few minutes and if you need help with someone else while you have them on the phone they tell you to make another request. Then, it's back to the WAIT game.

Zak H.
CFO in US
Real Estate, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Growing Together

5 5 months ago

Comments: Appfolio was a great decision when I was looking at Property Management Software. I have used other software but this one saves me so much time and frustration. I could not imagine my team using any other tool.

Pros:

One of my favorite things about this software is that I feel like Appfolio is growing with my company. The software has come so far in the last couple years with lots of new features. There have been multiple occasions where I have a problem and then in a couple days I get notified that Appfolio has created a solution to my problem. It is actually very weird but I don't believe in coincidences so I just right it off as a great partnership.

Cons:

I wish that I could change the bank accounts that the properties use currently to a new one without having to work with someone at Appfolio.