AppFolio Property Manager

What is AppFolio Property Manager?

AppFolio provides powerful, easy-to-use property management software for residential, commercial, and community association property managers. Features include: a seamless mobile app, online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, architectural reviews, mobile inspections, bulk texting/emailing, landlord insurance tracking, cash flow management, and robust accounting and reporting.

Who Uses AppFolio Property Manager?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.

Where can AppFolio Property Manager be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • AppFolio
  • Located in Goleta, US
  • Founded in 2006
  • Phone Support
  • Chat

Countries available

United States

Languages

English

About the vendor

  • AppFolio
  • Located in Goleta, US
  • Founded in 2006
  • Phone Support
  • Chat

Countries available

United States

Languages

English

AppFolio Property Manager videos and images

AppFolio Property Manager Software - Performance Dashboard
AppFolio Property Manager Software - Professional Websites
AppFolio Property Manager Software - Online Rental Application
AppFolio Property Manager Software - Online Resident Portal
AppFolio Property Manager Software - RentMatch Comparison
View 6 more
AppFolio Property Manager video
AppFolio Property Manager Software - Performance Dashboard
AppFolio Property Manager Software - Professional Websites
AppFolio Property Manager Software - Online Rental Application
AppFolio Property Manager Software - Online Resident Portal
AppFolio Property Manager Software - RentMatch Comparison

Compare AppFolio Property Manager pricing with similar products

AppFolio Property Manager

US$280.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
US$50.00/month
Free Version
Free Trial
US$100.00/month
Free Version
Free Trial

Features of AppFolio Property Manager

  • Accounting
  • Add & Edit Photos
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Comment Library
  • Commercial Property Management Software
  • Committee Management
  • Communication Management
  • Contact Management
  • Customisable Reports
  • Document Management
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Investors & Traders
  • General Ledger
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Member Database
  • Member Directory
  • Membership Management
  • Online Payments
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Rent Tracking
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

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Reviews of AppFolio Property Manager

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe
Joe
Executive Vice-President in US
Verified LinkedIn User
Real Estate, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

#1 single-family residential PM software

5.0 3 years ago

Comments: Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros:

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons:

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Jessica
Property Management Director in US
Commercial Real Estate, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Using AppFolio for property management

5.0 2 weeks ago New

Comments: I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions.

Pros:

The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions.

Cons:

There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough.

Ave
pm in US
Real Estate, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Customer service

3.0 last month New

Comments: Customer service has gone down from the initial person to person interaction to computer based e-mails. Very frustrating.
We started with AppFolio when it was just a smaller company and now when it is big it is very inflexible with its customer service.

Pros:

online payments and easy to set up new tenants in the system.

Cons:

It is very sad that the company that started a decade or so ago with great customer service, has become like IRS where you never get a real person in real time, on the phone and within a day or less. Now you wait 24hours for initial e-mail to come in to confirm that they got your case. If you insist upon talking to some one you will be scheduled another 24 hours out so your issue hopefully gets resolved within 48-72 hours after the issue occurred. Very disappointing. There is no support phone number to call, etc. Also Appfolio assumes that all people are computer savvy and CPAs. We are not. We build, we renovate, we deal with tenants and vendor issues and endless "red tape" and having a partner (property management system with great customer service) would take a load off not add to the frustrations with its inflexibility, when we finally sit down at 2AM try to get the accounting done for our owners and vendors. Very disappointing and frustrating.

Vivianq
Operation Manager in US
Real Estate, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

If you are in Property Management AppFolio is the best choice!

5.0 2 months ago New

Comments: We all love using AppFolio!

Pros:

The program is super user friendly and quality life changes are being made regularly to make the software better. Between adding features and their support system makes workflow with AppFolio easier than ever. They take suggestions made from customers/users and do their best to implement them. Training new employees to use AppFolio has gone from taking months to get someone able to use to just a few weeks.

Cons:

They do make changes behind the scenes that sometimes effects the way you have something set up and you don't know it until it gets brought to someones attention.

Tim
General Manager in US
Real Estate, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Review

4.0 2 months ago

Comments: Generally it has been really high quality. It has no double made our business more efficient and more effective. Digital inspections are awesome. Real-time updates are great. Reporting is moldable. The Excel connect tool is almost great. Certainly helps.

Pros:

Its ease of use. It is very intuitive, there is only one role and it is really quick and easy to learn.

Cons:

Tenant screening is a complete farce. AppFolio knows its a complete farce.