17 years helping British businesses
choose better software

What is Booker?

Booker's cutting-edge salon software helps your run and grow your salon with an all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software.

Who Uses Booker?

Salons looking to run and grow their business using our simple but powerful cloud-based platform.

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Reviews of Booker

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.1
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tanisha
Tanisha
Medical Receptionist in Jamaica
Verified LinkedIn User
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for businesses

5.0 2 years ago

Pros:

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

Cons:

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

Michele
Owner/Massage Therapist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great business partner

4.0 5 years ago

Pros:

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

Cons:

It can be difficult to maneuver around in the settings.

Laurie
owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Booker wants you to use endless work arounds because they can't get it right

2.0 4 years ago

Comments: I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse. Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where. I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other.

Pros:

It has a lot of useful features, sadly very few of them work as expected. - membership processing - gift certificates - embedded special codes for marketing - pixels for marketing - cancellation policy implementation - customer service availability - appointment scheduling - sales reporting - freezing memberships - mail campaigns and marketing

Cons:

ABSOLUTELY EVERYTHING with this software requires a work around. -I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't - freezing members is great, but then booker charges them for ALL the months they have been frozen - you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos - special codes for marketing do not auto populate for orders and cannot be found from within the order - pixels for marketing from their marketing tools do not work - cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night - groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous -sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth -members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months - customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem. - the marketing tab does not load on my booker if im running from chrome.

Sharmila
President in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Booker review

4.0 5 years ago

Comments: I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

Pros:

When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

Cons:

The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

Faith
Hairstylist in Canada
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great to have

5.0 5 years ago

Comments: I was able to find an online booking system for clients to book at their convenience

Pros:

I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Cons:

I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual