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What is Really Simple Systems CRM?

Really Simple Systems CRM helps you work smarter, managing and tracking your sales leads and customers, so you can get on with growing your business. Designed for small and mid-sized organisations, this GDPR compliant CRM is easy to set up and simple to use. With sales, marketing and service & support built-in you'll have all your data in one place, enabling team collaboration, better relationships and driving sales growth.

Who Uses Really Simple Systems CRM?

Small and Mid-sized B2B organisations

Where can Really Simple Systems CRM be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)

About the vendor

  • Really Simple Systems
  • Located in Petersfield, UK
  • Founded in 2006
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, South Africa and 2 others

Languages

English

Really Simple Systems CRM pricing

Starting Price:

£9.00/month
  • Yes, has free trial
  • Yes, has free version

Really Simple Systems CRM has a free version and offers a free trial. Really Simple Systems CRM paid version starts at £9.00/month.

Pricing plans get a free trial

About the vendor

  • Really Simple Systems
  • Located in Petersfield, UK
  • Founded in 2006
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, South Africa and 2 others

Languages

English

Really Simple Systems CRM videos and images

Really Simple Systems CRM Software - Really Simple Systems CRM contacts
Really Simple Systems CRM Software - Sales Dashboard
Really Simple Systems CRM Software - Company Accounts with Help Drawer
Really Simple Systems CRM Software - My Tasks Summary
Really Simple Systems CRM Software - Tasks & Opportunities Calendar View
View 6 more
Really Simple Systems CRM video
Really Simple Systems CRM Software - Really Simple Systems CRM contacts
Really Simple Systems CRM Software - Sales Dashboard
Really Simple Systems CRM Software - Company Accounts with Help Drawer
Really Simple Systems CRM Software - My Tasks Summary
Really Simple Systems CRM Software - Tasks & Opportunities Calendar View

Features of Really Simple Systems CRM

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • For AEC Industry
  • For Nonprofits
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Subscriber Management
  • Support Ticket Management
  • Task Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • WYSIWYG Editor
  • Web-based Deployment

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Reviews of Really Simple Systems CRM

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.6
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
53%
4
38%
3
8%
2
1%
Chris
Chris
Consultant in UK
Verified LinkedIn User
Management Consulting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Cost effective CRM for small business

5.0 4 years ago

Comments: We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros:

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

Cons:

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Really Simple Systems Response

4 years ago

Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards

Wendy
Sales and Administration Manager in Ireland
Translation & Localization, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Easy to use and implement

5.0 4 months ago

Comments: I am currently working towards switching to Really Simple Systems CRM after a very successful trial.
Switching from my current user made me look at which functions I actually use and allowed me to streamline our requirements, which I believe will make us more efficient.

Pros:

This software appealed to me instantly because it is so intuitive and adaptable. The custom fields creation was very easy to pick up.

Cons:

Time will tell but at the moment it looks good.

Alternatives Considered: HubSpot CRM

Reasons for Choosing Really Simple Systems CRM: Too expensive and frankly lousy customer service.

Switched From: Salesforce Sales Cloud

Reasons for Switching to Really Simple Systems CRM: Much more aligned with the way i work

Dominic
Marketing Manager in UK
Civil Engineering, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

RSS Review

3.0 3 years ago

Comments: We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.

Pros:

Its very easy to use, quite intuitive in set up and implementation.

Cons:

*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? *The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.

Alternatives Considered: Dynamics 365

Reasons for Choosing Really Simple Systems CRM: Different companies use different products.

Switched From: Dynamics 365

Reasons for Switching to Really Simple Systems CRM: It wasn't my decision!

Stephanie
Business Owner in US
Hospital & Health Care, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Lives up to its name

5.0 4 months ago

Comments: Fantastic account and support team and great product.

Pros:

Love the simple, intuitiveness of the user interface and benefit greatly from all the custom configuration options available.

Cons:

Would like a bit more flexibility with selections of data sources available to create custom reports.

Alternatives Considered: Freshdesk and Salesforce Sales Cloud

Reasons for Switching to Really Simple Systems CRM: Intuitive user interface, flexible and easy self-serve customizations, HIPAA compliance, and good price

Jack
IT & Data Manager in UK
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Exactly as the name suggsets

4.0 2 years ago

Comments: RSS has given us the ability to view and track our customer pipeline at a very reasonable cost. Something we haven't been able to do with our previous CRM system.

Pros:

RSS was extremely easy to deploy into the business, allowing us to view and track our customer pipeline.

Cons:

Some aspects of the reporting can be quite limiting, such as not being able to include contact information on an Opportunity report

Alternatives Considered: Salesforce Platform and HubSpot CRM

Reasons for Choosing Really Simple Systems CRM: Simple and easy way to view and track pipeline.

Reasons for Switching to Really Simple Systems CRM: Cost was the biggest reason, as well as the simplicity of the UI