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What is Gemini?
A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.
Who Uses Gemini?
Gemini is used by small, medium and large organizations. If you need to bridge the gap between Customers, IT and the rest of the business, Gemini is the tool for you.
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Reviews of Gemini
We the software in our office for managing support tickets
Comments: support site
Pros:
It can be customized according to our business need. Very user friendly. Non technical user also use it. Was able to change UI color according to company trade mark. Has all options for project maintainence.
Cons:
Sometimes crashes which does not allow comments to be entered. Can increase the size of comment box. Cursor does not go to clicked position.
A great tool for internal projects and customer projects
Comments: It's an excellent tool overall and I think it's definitely worth considering for any company that wants total control over their processes and has the technical resources internally to customize and manage it. I don't deal with the licensing but I understand it's one of the best solutions on the market for the price.
Pros:
It's a complex system that comes with a lot of great features out of the box, including testing and QA features. It's super customizable and you can even host it on your own servers with an enterprise license, giving you total control over how it's used. They give you the source code, not just the object code) so it ends up being a really flexible and customizable.
Cons:
The only thing I don't like about this software is that it's not mobile friendly out of the box -- the design isn't responsive (at least in our implementation) and as someone who uses my phone a lot for work, being able to access tickets and issues on the go in an optimized interface would make it work a lot better for me.
Functional, but there are better options
Comments: I have used Gemini at my job as a senior programmer and later as a lead developer for five years, and I've found it sufficient at what it does but lacking in multiple features I'd expect. It's not a terrible product and does its job ok, but if you're paying for software I'd expect a better interface and a more well rounded feature set than it has. In my opinion your money is better spent on another product.
Pros:
Does its basic job well, allows you to create and manage tickets, customize statuses, and send emails to specific resources. Permissions and flow through your process are easy to customize and control.
Cons:
Interface is klunky and somewhat unintuitive. Creating customized searches for simple things like all tickets in a release and then saving that for later use is completely buried in menus. Searching is awful. No easy way to go straight to a ticket number - easiest to just edit the URL.
I have had a great experience with Gemini
Comments: This is incredible software for any organization that needs a decent support and ticketing system
Pros:
Gemini Countersoft provides the basis for a great customization ticketing system for any organization. It is really easy to use and takes a short time to get used to and learn.
Cons:
The only con i have for Gemini Countersoft is that it can be a bit slow occasionally and this halts the functionality for the time it takes to load.
Works great for keeping track of tasks for development as well as general sales tasks
Comments: Simplifying task management
Pros:
Great for keeping tasks organised, great central point for customer tickets for any issues that they have. Great for keeping track of time spent on development.
Cons:
I find that it can be quite slow in terms of making changes, changing grid layouts and page loads. There should also be a resize option for the part where you add comments. When copying and pasting images, only one at a time can be done.
