--- description: Discover the benefits and disadvantages of TeamSupport. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.co.uk/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) > Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts. > > Verdict: Rated **4.5/5** by 850 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? Small to midsize and growing B2B companies across technology, SaaS, telecom, manufacturing, logistics, healthcare, financial services, utilities, and consumer services industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 850 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Account Management - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - CES Survey Structure - CSAT Survey Structure - Call Centre Management - Chat/Messaging - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Communication - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customer Support - Customisable Forms - Customisable Templates - Engagement Tracking - Feedback Management - Health Score - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Data Collection - NPS Survey Structure - NPS of Customers - Onboarding - Performance Metrics - Real-time Consumer-facing Chat - SMS Messaging - Sentiment Analysis - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Ticket Management - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ... and 31 more features ## Integrations (2 total) - Salesforce CRM Connector - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18812 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "Team support review" — 5.0/5 > **Kinjal** | *25 August 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . > > **Cons**: It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. > > Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. ----- ### "TeamSupport for the win\!" — 5.0/5 > **Amanda** | *8 May 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: This application Was extremely Navigate and utilize. Definitely a good decision to use team support > > **Cons**: I couldn't find anything.I did not like about this application > > Wonderful experience And extremely satisfied with my decision to use team support ----- ### "Amazing chat tool" — 5.0/5 > **Shania** | *21 January 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Teamsupport is a great portal for team chatting. > > **Cons**: Teamsupport conversations are readily available for usage. ----- ### "Great Collaboration, Needs a UI Refresh" — 4.0/5 > **Christopher** | *15 August 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. > > **Cons**: The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. > > Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data