--- description: Discover the benefits and disadvantages of TeamSupport. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.co.uk/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) > Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. > > Verdict: Rated **4.5/5** by 849 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 849 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Account Management - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - CRM - Call Centre Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Dashboard - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Health Score - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Data Collection - NPS Survey Structure - Onboarding - Queue Management - Real-time Consumer-facing Chat - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Trend Analysis - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18806 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3470 reviews) ## Reviews ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "Team support review" — 5.0/5 > **Kinjal** | *25 August 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . > > **Cons**: It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. > > Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. ----- ### "Better structured support" — 4.0/5 > **Steven** | *5 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case. > > **Cons**: There are no failures, displeasure or bad services from TeamSupport. They have been very good with all the services provided. > > It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response. ----- ### "Amazing chat tool" — 5.0/5 > **Shania** | *21 January 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Teamsupport is a great portal for team chatting. > > **Cons**: Teamsupport conversations are readily available for usage. ----- ### "Great Collaboration, Needs a UI Refresh" — 4.0/5 > **Christopher** | *15 August 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. > > **Cons**: The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. > > Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data