--- description: Discover the benefits and disadvantages of TeamSupport. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.co.uk/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) > Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. > > Verdict: Rated **4.5/5** by 848 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 848 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Centre Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Health Score - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Data Collection - NPS Survey Structure - Onboarding - Process/Workflow Automation - Queue Management - Real-time Consumer-facing Chat - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Trend Analysis - Usage Tracking/Analytics - Visual Analytics ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "Team support review" — 5.0/5 > **Kinjal** | *25 August 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . > > **Cons**: It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. > > Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. ----- ### "TeamSupport for the win\!" — 5.0/5 > **Amanda** | *8 May 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: This application Was extremely Navigate and utilize. Definitely a good decision to use team support > > **Cons**: I couldn't find anything.I did not like about this application > > Wonderful experience And extremely satisfied with my decision to use team support ----- ### "Excellent app" — 5.0/5 > **tim** | *15 May 2024* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: i loved this app when i used it. it is simple and stable. > > **Cons**: change my close to all open and that would be very useful. add the ability to see next task. > > i loved it actually. i would change a few things like the task options but its pretty easy cut and dry ----- ### "Connect to a lot to improve workflow" — 4.0/5 > **Ryan** | *16 February 2026* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. > > **Cons**: I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. > > Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.co.uk/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data