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BeyondTrust Remote Support

BeyondTrust Remote Support

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.

Who Uses BeyondTrust Remote Support?

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

BeyondTrust Remote Support Software - Remote Support login dashboard
BeyondTrust Remote Support Software - Remote Support login dashboard
BeyondTrust Remote Support Software - Remote Support configuration dashboard

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Reviews of BeyondTrust Remote Support

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Temitope
Temitope
System Administrator in Nigeria
Verified LinkedIn User
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use remote support solution

5.0 2 years ago

Comments: The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Pros:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Cons:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Jessica
Jessica
Customer Service Representative in US
Verified LinkedIn User
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Amazing features

5.0 4 years ago

Comments: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pros:

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Cons:

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Diana
Coaching Program Manager in Philippines
Financial Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Bomgar review

3.0 4 years ago

Comments: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pros:

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Cons:

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Ivan
Ivan
Technical Services in Argentina
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Support software done right

5.0 4 years ago

Comments: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pros:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Cons:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

John
Systems Engineer in US
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great help for all remote support!

4.0 3 years ago

Comments: With COVID, remote support is everything and bomgar has amazing remote support, really top notch.

Pros:

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Cons:

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.