15 years helping British businesses
choose better software

Higher Logic Thrive

Higher Logic Thrive

What is Higher Logic Thrive?

Purpose-built for associations, Higher Logic Thrive is a powerful yet simple member experience solution touching every stage of the member lifecycle. Built on nearly 20 years of serving associations, we understand your unique needs, and that’s reflected in everything we do.

The Higher Logic Thrive portfolio contains three products: Higher Logic Thrive Platform, Higher Logic Thrive Community, and Higher Logic Thrive Marketing.

Who Uses Higher Logic Thrive?

Higher Logic Thrive was purpose-built based on nearly two decades of enabling associations to create a powerful, streamlined member experience easily and quickly.

Higher Logic Thrive Software - Bring members together 24/7. Discussions, Q&A, events, and engagement tools like automation and a mobile app – Higher Logic Thrive Community provides everything you need to bring members back from wherever they are.
Higher Logic Thrive Software - Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.
Higher Logic Thrive Software - Tailor every email or automated campaign with dynamic content, segmentation, and personalization. Integrations with your AMS or online community make adding contacts and creating compound distribution lists a breeze.
Higher Logic Thrive Software - Save time with pre-built email templates and automated campaigns based on nearly two decades of association experience.
Higher Logic Thrive Software - Refine your programs with data. Gain insight from email interactions and web tracking so you can refine your offerings and prove ROI.

Not sure about Higher Logic Thrive? Compare with a popular alternative

Higher Logic Thrive

Higher Logic Thrive

4.4 (97)
US$800.00
year
Free version
Free trial
81
30
4.1 (97)
4.1 (97)
4.0 (97)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$1,250.00
month
Free version
Free trial
163
8
3.8 (495)
3.8 (495)
3.9 (495)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Higher Logic Thrive

Salesforce Marketing Cloud
Top rated features
Campaign Management
Email Campaign Management
Reporting/Analytics
monday.com
Top rated features
Customer Database
Dashboard
Employee Management
WildApricot
Top rated features
Event Management
Member Database
Registration Management
CommUnity
Top rated features
Access Controls/Permissions
Alerts/Notifications
Ideation
YourMembership
Top rated features
Dues Management
Member Database
Payment Processing
Spark Loyalty
Top rated features
Activity Tracking
Loyalty Program
Rewards Management
Glue Up
Top rated features
Email Campaign Management
Member Database
Registration Management
EQUP
Top rated features
Contact Database
Contact Management
Email Campaign Management
MangoApps
Top rated features
Collaboration Tools
Document Storage
Knowledge Base Management

Reviews of Higher Logic Thrive

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.0
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
49%
4
39%
3
9%
2
2%
Kimberly
Kimberly
Senior Director of Membership, Marketing, and Content in US
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

HL Community Platform engages members and aids committee work

5.0 6 years ago

Comments: HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros:

Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters

Cons:

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.

Mhari
Product Owner in US
Nonprofit Organization Management, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Rethinking our entire structure

5.0 5 years ago

Comments: I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros:

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons:

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Jessica
Sr. Marketing Manager in US
Computer & Network Security, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Growing Pains to the Max

2.0 5 years ago

Comments: Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros:

The fact that it is a tool that can help me run an advocacy program.

Cons:

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

#1 for a reason

5.0 4 years ago

Comments: The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.

Pros:

It shows that they use their longevity and experience to improve their products based on user and client feedback.

Cons:

As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).

Sarah
Sarah
Program Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great communities, so-so CMS

4.0 2 years ago

Comments: All of our communities and directories are hosted on Higher Logic. It functions smoothly with our wordpress website, as well as our integration with MemberClicks.

Pros:

Higher Logic is great for communities and directories. There's lots of automation that makes contacting members and keeping everyone up to date on things very easy. The communities make it easy for members across the globe to communicate daily, sharing the latest information, tips and tricks.

Cons:

The content management system/website portion is not as powerful or customizable (without serious HTML/coding experience) as other web platforms out there.