CareLogic Enterprise

CareLogic Enterprise

by Qualifacts

Who Uses CareLogic Enterprise?

Enterprise-level, SaaS solution for community mental health centers, substance use agencies, residential treatment facilities, public health departments, and more.

What Is CareLogic Enterprise?

CareLogic is a web-based and easy-to-use Electronic Health Record (EHR) platform designed for enterprise behavioral health and human services organizations with at least 40 users. Our highly configurable EHR platform helps agencies support better outcomes and build healthier communities with a robust suite of capabilities including scheduling, intake, treatment planning, service documentation, ePrescribing, consumer engagement, billing and reporting.

CareLogic Enterprise Details

Qualifacts

http://www.qualifacts.com

Founded 2000

CareLogic Enterprise Pricing Overview

CareLogic Enterprise does not have a free version and does not offer a free trial. See additional pricing details for CareLogic Enterprise below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

CareLogic Enterprise Features

Human Services Software
Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Training Management
Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans

CareLogic Enterprise Reviews

Showing 5 of 328 reviews

Overall
3.9/5
Ease of Use
3.8/5
Customer Service
3.6/5
Features
3.6/5
Value for Money
3.6/5
Steve A.
CEO
Mental Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/12/2018

"CareLogic the best of the field"

Comments: The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros: CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons: The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

  • Reviewer Source 
  • Reviewed on 26/12/2018
Verified Reviewer
Data Analyst/EHR support
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/05/2019

"Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff"

Pros: This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs.
Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast.
Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons: Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments.
Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me.
Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

  • Reviewer Source 
  • Reviewed on 14/05/2019
Heidi E.
Licensed Professional Counselor
Mental Health Care, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/03/2020

"Helpful once you figured it out...."

Comments: Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand.

Pros: Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue.

Cons: My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess!

  • Reviewer Source 
  • Reviewed on 14/03/2020
Heather S.
Accounts Receivable
Mental Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Logic for Your Care!"

Comments: Overall, I enjoy learning CareLogic. So much so that I have looked into careers with them!

Pros: CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.

Cons: It is almost too customizable in that there is no type of "help" designated for specific agencies besides putting in a ticket.

  • Reviewer Source 
  • Reviewed on 03/12/2019
Julianne T.
Director of Performance and Quality Improvement
Mental Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 03/05/2019

"If you can afford the bells and whistles, Carelogic can be awesome"

Comments: Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros: As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons: It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

  • Reviewer Source 
  • Reviewed on 03/05/2019