--- description: Discover the benefits and disadvantages of HappyFox Help Desk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.co.uk/software/83211/happyfox Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/83211/happyfox?page=2) > A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. > > Verdict: Rated **4.6/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HappyFox Help Desk? Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS \& Android apps. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, Germany, India, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Asset Tracking - Assignment Management - Automated Routing - Autoresponders - Call Centre Management - Catalog Management - Collaboration Tools - Configuration Management - Contact Management - Content Management - Conversation Intelligence - Customer Database - Document Management - Feedback Management - For Insurance Industry - Full Text Search - Geotargeting - Inbox Management - Incident Management - Insurance Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Capture - Lead Management - Macros/Templated Responses - Marketing Automation - Mobile Access - Multi-Language - Queue Management - Real-time Consumer-facing Chat - Remote Support Software - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management - Text Editing - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - User Management - Video Chat ... and 12 more features ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Alternatives 1. [Document360](https://www.capterra.co.uk/software/177031/document360) — 4.7/5 (290 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5076 reviews) 5. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3664 reviews) ## Reviews ### "Happyfox Help Desk is the BEST\!" — 5.0/5 > **Allison** | *11 January 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I loved the quick and effective assistance that I received when I was having issues with the website. > > **Cons**: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue. > > Happyfox Help Desk is by far my favorite help desk\! Top of the line communication and the most helpful of all\! ----- ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *28 September 2024* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The Support ticketing system is quite good, and the systems function as advertised. > > **Cons**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "Friendly Solution to Make Communications Sppedy" — 5.0/5 > **Gestione** | *6 May 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: HappyFox has made ticketing reliable, where incredible and quick support is well shared. > > **Cons**: HappyFox is intelligent in making the customer conversation going and solid. ----- ### "HappyFox makes us sad..." — 3.0/5 > **Alex** | *21 December 2018* | Computer Networking | Recommendation rating: 5.0/10 > > **Pros**: Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. > > **Cons**: Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. > > Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. ----- ### "Strong Ticketing System" — 4.0/5 > **Verified Reviewer** | *30 July 2019* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). > > **Cons**: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. > > I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/83211/happyfox?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/83211/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data