15 years helping British businesses
choose better software

What is Homecare Homebase?

HCHB was started by a group of home care experts to offer practical, real-world solutions for field clinicians on the front lines of home-based care. As former clinicians ourselves, we know and understand the unique challenges of home care. We know that by removing obstacles, improving accuracy and delivering fast, easy access to real-time data, were doing much more than saving you time, effort and money. Were giving you the chance to have a bigger, better impact on all of the lives you touch. Since our start in 1999, HCHB has expanded into a comprehensive home-based care EHR solution with multiple service lines including Home Health, Hospice and Personal Care (Home Care) and Private Duty. We also offer supplemental software solutions and services to further empower care.

Who Uses Homecare Homebase?

We serve Home Health, Hospice and Personal Care / Home Care agencies focused on providing the best of all facets of home-based care.

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Reviews of Homecare Homebase

Average score

Overall
2.7
Ease of Use
2.5
Customer Service
2.8
Features
2.8
Value for Money
2.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
AMY
RN Case Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Excellent

5.0 4 years ago

Comments: I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough!

Pros:

Ease if use/user friendly. Information readily available and easy to find. Well organized

Cons:

Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor.

Sarah
Volunteer coordinator in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Home care Home base

4.0 2 years ago

Comments: I actually do like working it hchb it is a bit of a learning curb but once you get the hang of it you can really get going with a lot of things moving at the same time. I will also say it would be better if the person working in it uses two screens

Pros:

I do like the reports and the scheduling from the calendar. I also like the quickness of putting in refereeing the prompts.

Cons:

I wish the workflow would only filter to certain people so there isn’t people with more things and some of it sitting in numerous peoples que

Homecare Homebase Response

2 years ago

Thank you for leaving us a review. I passed your feedback onto our team. If you would like to share your organization name with me, our Client Success team will be happy to take a look at ways the workflow might be improved for your company. There are a lot of customization options with HCHB, so we'll have to look at your organization's specific settings to see what options will work best for your team.

Sandra
Director of Nursing in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Performed poorly.

3.0 2 years ago

Comments: I would describe my overall experience as a flop.
I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it.
I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase.
Right away the poor layout caused time management to suffer.
Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance.
Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints.
The importance of research and reviews is something I won't forget -- ever again.

Pros:

- Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States.

Cons:

- Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Top billing software but has some downfalls....

4.0 6 years ago

Pros:

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons:

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Nancy
Rn in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Field RN user

1.0 5 years ago

Comments: Poor so far

Pros:

Can sync quickly. That's it. Being able to use small device is kinda of nice .

Cons:

From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.