by ToolWatch3.4 / 5 22 reviews
Who Uses This Software?
ToolWatch is the most comprehensive system available today for managing tools, equipment, materials and consumables more efficiently across your company.
Average Ratings22 reviews
- Overall 3.4 / 5
- Ease of Use 2.9 / 5
- Customer Service 3.5 / 5
- Features 3.5 / 5
- Value for Money 3.7 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
- Founded 1991
ToolWatch Enterprise Features
- Accounting Integration
- Budget Tracking/Job Costing
- Change Orders
- Contract Management
- Equipment Tracking
- Incident Reporting
- Mobile Access
- Offline Access
- RFI & Submittals
- Subcontractor Management
- Equipment Tracking
- Inventory Control
- Job Management
- Maintenance Scheduling
- Warranty Tracking
- Work Order Management
- Calibration Management
- Fixed Asset Management
- Issue & Return Management
- Job Costing
- Maintenance Scheduling
- Order Management
- Tool Kitting
ToolWatch Enterprise Most Helpful Reviews
Reviewed on 25/08/2016
Gave them money and received 0 value in return.
The original sales person who sold us on the program added sections that we had no idea what they were for, but we were charged for. The CFO would not refund our cost for the software add-ons. Training was promised (and paid for) and support, but it never panned out and we were left out in the dark to figure things out on our own. The sales person who we dealt with said that the software could do certain functions that we later found out to be not true. Syncing our very pricey mobile device was a total headache. (it sits on my desk as a reminder of what we invested and lost doing business with this company.) When we decided to part ways and not renew our subscription (very expensive by the way) we wanted all our data that we had spent months entering to populate the database... We were originally told that if needed they could export and make it seamless. We received a hundred pages of scripted text and left to figure out a way of retrieving the data for us to import into a different asset tracking program.. THAT was a total headache.
If you partner yourself with this company, you are very angry at your money and your trying to get away from it as fast as possible!
Pros: Good presentation and visually looked great.
Cons: spotty support, UN-fulfilled promises, syncing issues with mobile devices, cloud based headache, spent money and all I have left to show for it is a box of barcode stickers and scanning equipment that is useless to our company for anything else. I could be here for days... Let's just say, anything you think this program can do for your company with probably be difficult if not next to aggravating to accomplish.
Reviewed on 03/02/2017
Great Turnkey Asset Management Solution
Comments: ToolWatch was chosen to help our construction company manage our tool and equipment inventory at multiple warehouse and job site locations. In 2.5 years our database has grown to 3,350+ model records comprised of 42,700+ active items. Our employees use ToolWatch to accurately manage assignments of assets allowing us to generate the necessary accounting recovery to recoup the operating expenses from projects and minimize end of project losses. Having access to the Reporting Cloud allows us to develop customized reporting and business intelligence that Project Management and Leadership have grown to rely on. ToolWatch's API allows us a channel for bi-directional communication of data generated in ToolWatch to our existing ERP. Most support related issues are resolved same day unless escalation to development is required. In the past year ToolWatch has made great progress in developing a mobile platform (iOS/Android) that is very polished and shows great promise. We are excited to put it to use in the field to expedite our requisition process. The ToolWatch staff, from Support, Sales, and Development, have been a pleasure to work with and we look forward to our continued partnership.
Pros: Turnkey Solution, minimal development for custom reporting and API integration. The mobile apps on iPhone/Android work really well. The ToolWatch development team works on a evolving road map which brings continuous improvements to our investment.
Cons: The Enterprise desktop client can be sluggish at times. We are optimistically waiting for planned updates to the application that should resolve this.
Reviewed on 19/04/2018
Best Software we have to manage Assets and Tools. We under-utilize its many features.
It forces you to be very organized on what you track and how.
Rollup reports are very nice.
Mobility has really increased our efficiency in getting things checked in and out.
Would like to see automated email reporting I need people to know (and own) ho many tools their departments have at any given time.
Customized reporting should be available as well.
Would really appreciate a "remember me" button upon login.
by ToolWatch on 20/04/2018
Thank you for the review!
We really appreciate you taking the time to leave both pros and cons.
We hear you about the email reporting, we call it notifications and we are evaluating how we can bring that functionality to our users this year. So stay tuned!
We do have a custom reporting solution! Actually there are two options, either our Reporting Cloud or through our API.
A Success team member will be reaching out to you do discuss.
And again Thanks for the Review!
Team @ ToolWatch
Reviewed on 14/12/2016
Great Software, Great Company
Comments: Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great.
by ToolWatch on 15/12/2016
Thank you for the review!
All the best,
Reviewed on 29/05/2019
Riddled with bugs
Comments: The only reason I still have this program, is because I don't have the time to convert all the information to a new one.
Pros: Um, nothing. I wouldn't wish it on my worst enemy.
Can’t type notes in a retired tool
Won’t allow an inspection recurring every two, three years
“Certification” recurrence not working in program
Tools won’t delete, unless deleted multiple times, reboot a couple times.
Service event will not delete.
Work order GUI messed up. Workaround: generate w/o from tool. Sort of.
“Lists” purchasing / receiving menu messed up.
Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message.
Multiple crashes. Worst one when I had a large transfer almost complete. Locked up computer. “Fatal error” message sent to toolwatch.
Editing tasks in service tab tool model, locked up.
Editing condition of a quantity tool, asked if I wanted to edit all tools in this category, “yes” said it would reset quantity to zero? It didn’t reset the quantity, and didn’t update the status.
Can’t modify a transfer or work order once processed.
Transfer history report doesn’t reflect what is currently transferred to employee*
When adding cost to a tool, must put price under “replacement value”- “retail” doesn’t register as a value
(2) major crashes, toolwatch shut down both times during transfers