Salon Tracker

Outstanding

Comments: Its secure, its safe.
You have full control of what staff do in the salon, reduces theft.

Pros:

The software is very simple and easy to usw, support available when requiered

Cons:

Theres nothing that i dislike about the software.

Love it so far!

Comments: Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.

Pros:

Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.

Cons:

I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.

Alternatives Considered: Timely and Fresha

Reasons for Switching to Salon Tracker: Seemed to be the only one which had everything we need to operate our sunbeds and beauty side by side.

Excellent service for an excellent system

Comments: Our experience has been completely hassle free. No question is a stupid question and we never feel like an inconvenience when needing assistance.

Pros:

As a new salon owner, setting up a system to use was very daunting. [sensitive content hidden] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste.

Cons:

Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price

The HideOut

Comments: It's ok. I have had multiple account managers and it's very limited support within office hours.

Pros:

The ability to see the columns for all staff on a daily, weekly or monthly view.

Cons:

The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.

Amazing and helpful

Comments: I honestly love salon tracker and it has help my business grow so much and help me from day 1.

Pros:

It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints.

Cons:

I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them.