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Global Shop Solutions
Global Shop Solutions Overview:
What is Global Shop Solutions?
For 50 years, Global Shop Solutions has provided manufacturers with fully integrated ERP software that enables accurate inventory, on-time delivery, near-perfect quality, lower administrative costs, increased sales, improved customer service and real-time data. All the ERP applications a manufacturer needs, from quote to cash and with AI in mind.
Who Uses Global Shop Solutions?
Aerospace, Automotive, Defense, Display Fixture, Electronics, Energy/OG, Furniture, Job Shop, Machine Building, Machine Shop, Medical Device, Metal Fabrication, Packaging, PCB, Plastics, Rubber & Wood
Where can Global Shop Solutions be deployed?
Cloud-based
On-premise
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Overall rating
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Based on 71 reviews
Reviews sentiment
Positive
79%
Neutral
13%
Negative
8%
Starting Price
Not provided by vendor
Free trial
About the vendor
- Global Shop Solutions
- Located in The Woodlands, US
- Founded in 1976
Global Shop Solutions support
- Phone Support
- 24/7 (Live rep)
Countries available
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Australia, Canada, Indonesia, Ireland, Malaysia
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Canada
- Indonesia
- Ireland
- Malaysia
- Mexico
- New Zealand
- Singapore
- United Kingdom
- United States
Languages
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English, Spanish
Features of Global Shop Solutions
Other great alternatives to Global Shop Solutions
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Top rated features
Inventory Management
Purchase Order Management
Top rated features
Inventory Control
Inventory Tracking
Top rated features
Change Management
Document Management
Top rated features
Accounting Integration
Invoice Processing
Top rated features
Inventory Control
Order Management
Top rated features
Order Management
Purchase Order Management
Top rated features
Inventory Management
Order Management
Top rated features
2D Drawing
CAD Tools
Top rated features
Document Management
Order Management
Capterra verified reviews for Global Shop Solutions
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Overall rating
Based on 71 reviews
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Emilee
Sales Account Specialist in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 1+ year
"Global Shop Solutions Experience"
27 May 2025
Positive, there is a learning curve for new users. GSS has a good support staff, but they change for help with most things.
Pros:
Global Shop's advanced planning features and visibility across departments makes tackling big jobs more manageable.
Cons:
The complexity when it comes to determining priority and the different features that communicate with one another.
Reviewer Source
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Jeff
Engineering Manager in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
"Robust System, Incredible Number of Features!"
10 April 2017
I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software.
Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time.
The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need.
As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently.
Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to.
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Joe
President in US
Used the Software for: 2+ years
"We have been using this software now for 4 years and it's paid for itself a few times over"
14 June 2017
Pros:
1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.
Cons:
1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem
Reviewer Source
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John
GM
Mining & Metals, 11–50 Employees
Used the Software for: 1-5 months
Source: SoftwareAdvice
"Global Shop - The never ending nightmare"
19 January 2017
We looked at several ERP systems - but decided on Global shop almost Seven years ago - to put it best it is like a box of chocolates - you never know what you are going to get.
We were just forced to do another update - We avoid and delay doing updates because global shop does not do any testing to see what and how the updates will affect other parts of the system. Many behind the scene issues take a time to realize you have a problem. They do like to make sure the issues make an impact on the financial statements. I was reading reviews recently (I wish I would have read them seven (7) years ago) but I have zero confidence in the financials produced by global Shop.
Global Shop CRM is completely useless - a complete waste of time - This was a feature they did a demo and was a big reason why we went with Global shop - when they installed the system CRM was not available apparently it was a new feature - was not on the market yet - What is on the market now is nothing like what was in the demo.
We were just forced to do another update - We avoid and delay doing updates because global shop does not do any testing to see what and how the updates will affect other parts of the system. Many behind the scene issues take a time to realize you have a problem. They do like to make sure the issues make an impact on the financial statements. I was reading reviews recently (I wish I would have read them seven (7) years ago) but I have zero confidence in the financials produced by global Shop.
Global Shop CRM is completely useless - a complete waste of time - This was a feature they did a demo and was a big reason why we went with Global shop - when they installed the system CRM was not available apparently it was a new feature - was not on the market yet - What is on the market now is nothing like what was in the demo.
Pros:
Does a good job of managing inventory.
Cons:
The system has a way to many internal issues - too many items not connecting - behind the scenes processing that does not connect the dots within the system. When you get technical help - they either go in a back door and fix something (short term) or they tell you there is a "bug" - And this is the first time anyone has experienced the issues -
Reviewer Source
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Joseph
US
Mining & Metals
Used the Software for: Not provided
Source: SoftwareAdvice
"A great solution for your manufacturing business!"
17 April 2014
Pros:
The product: GSS is truly a one-system ERP. Every aspect of our business will soon be done inside of GSS. There will be no more Word documents or spreadsheets! We utilize nearly all of the GSS modules and a few non-standard modules/programs in addition. One of the most valuable non-standard modules/programs for us has been the SolidWorks to GSS upload tool. This module allows us to model a custom job in SolidWorks and upload the Bill of Material directly to GSS.
One last thing that is nice about GSS is that the number of options for your company is vast. If you don't like the way GSS handles a certain process/action, there is probably an option to change it. Or, with GAB, you can change it yourself or ask GSS to write the GAB for you.
The vendor: GSS is great to work with. They respond quickly to inquiries or problems and have a variety of pre-recorded or virtual training options (not to mention on-site training) available.
The product and vendor: GSS does not stop moving. GSS continues to make their programs and services better and better.
Cons:
The product: GSS heavily utilizes Crystal Reports to generate nearly all reports. Almost a year ago, SAP (Crystal Reports) changed the level of process GSS was able to use, making the report generation slower. It has been a minor inconvenience, but an inconvenience nonetheless. GSS has been working on solutions for this, and it has gotten better with the latest updates. We are an update or two behind the current version (shame on us!), in which the update notes have included details about fixing this issue. Obviously, it hasn't been enough of an inconvenience for us to install the update immediately.
The vendor: Occasionally, if you are requesting personal (virtual) training with a specific trainer or on a specific topic, you may wait possibly up to a week or two. This has only happened once or twice, and they are usually able to accommodate much quicker.
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