What is Preferred Patron Loyalty?

Run your own branded customer loyalty program! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program complete with incentive campaigns, a vast digital rewards catalog (including AMEX, MC and Amazon GC Rewards), built-in e-mail/sms communications and autopilot operation. Several interfaces to choose from, including Standalone Cloud/Web, Customer Kiosk, Mobile App or Vend POS and Square POS integrated.

Who Uses Preferred Patron Loyalty?

Small, medium and large businesses - Any Industry - US, Canada and UK. Perfect for independent merchants. chain stores and franchises. Offered Standalone or Square POS or Vend POS Integrated

Where can Preferred Patron Loyalty be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Preferred Patron Loyalty
  • Founded in 2004
  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Bahamas, Canada, Croatia, Ireland and 7 others

Languages

English, French, Spanish

Preferred Patron Loyalty pricing

Starting Price:

US$59.95/month
  • No free version

Preferred Patron Loyalty does not have a free version. Preferred Patron Loyalty paid version starts at US$59.95/month.

Pricing plans

About the vendor

  • Preferred Patron Loyalty
  • Founded in 2004
  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Bahamas, Canada, Croatia, Ireland and 7 others

Languages

English, French, Spanish

Preferred Patron Loyalty videos and images

Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Product / Sku Based
Preferred Patron Loyalty Software - Mobile Wallet App
View 6 more
Preferred Patron Loyalty video
Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Product / Sku Based
Preferred Patron Loyalty Software - Mobile Wallet App

Features of Preferred Patron Loyalty

  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Complaint Monitoring
  • Content Management
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Dashboard
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Health Score
  • Interaction Tracking
  • Issue Tracking
  • Loyalty Cards
  • Loyalty Program
  • Membership Management
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Personalisation
  • Publish Scheduling
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Segmentation
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations

Alternatives to Preferred Patron Loyalty

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Reviews of Preferred Patron Loyalty

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
5.0
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
94%
4
5%
2
1%
Danell P.
Danell P.
Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Thank You, Preferred Patron!

5 3 years ago

Comments: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros:

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons:

The tablet interaction with software isn't working like I had anticipated.

Courtney L.
Operations Director in US
Retail, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Operations Director

5 4 years ago

Comments: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros:

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons:

I have not come across anything that has caused us issues.

Michelle T.
manager in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

We switched away from them

2 last year

Comments: grumpy and condescending

Pros:

nothing really at all. At first they were helpful, but then...

Cons:

difficulty of creating newsletters, they were not flexible inworking with our needs.

Laurie E.
President in US
Consumer Electronics, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Customer support is amazing for this product

5 4 months ago

Comments: Customers love free stuff, Preferred Patron helps us help them and not lose money.

Pros:

Even though it was not the easiest for me, as a non-technical person to learn, once [SENSITIVE CONTENT] with customer service walked me through it, I felt much more confident and I really liked the product. It's easy for our customers to use and that is the most important factor.

Cons:

No negatives, once you learn how to use the program, it's pretty easy.

Alan G.
Owner / Director in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

5 4 years ago

Pros:

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it. Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time. Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try. The automation aspect is particularly useful allowing me to focus my attention elsewhere. Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part! My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward. Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently. Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons:

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.