15 years helping British businesses
choose better software

What is DocuWare?

DocuWare provides digital document management and automated workflow solutions to organisations of any size and across all major industries from manufacturing and retail to healthcare and government.

With availability in 18 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 15,000 customers and 650,000 users across 100 countries with a global network of over 800 partners.

Who Uses DocuWare?

DocuWare serves thousands of organisations in all industries across a range of departments, including finance and accounting, human resources, legal and more.

DocuWare Software - DocuWare desktop
DocuWare Software - DocuWare app
DocuWare Software - DocuWare app

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Survey Builder

Reviews of DocuWare

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.6
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
66%
4
29%
3
3%
1
1%
Eileen
Eileen
Office Manager in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Innovative and robust document management platform

5.0 last year

Comments: DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management.

Pros:

I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs.

Cons:

DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal.

DocuWare Response

last year

Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users.

Taylor
Taylor
System Administrator in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easy-to-use software for organizing documents

4.0 9 months ago

Comments: After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems.

Pros:

DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work.

Cons:

If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories.

RODRIGO
CONTROLLER in Spain
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Not happy at all

3.0 6 months ago

Pros:

I think is a good platfrom and it repsonds quick. The landing pages and tools are good

Cons:

The customer services is terrible and annoying

DocuWare Response

6 months ago

Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software.

Chris
CFO in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Docuware Review

5.0 5 years ago

Comments: Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros:

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons:

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

DocuWare Response

5 years ago

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Rafael
Rafael
Programador de Sistemas Pleno in Brazil
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

The Best Tool for Electronic Document Management

5.0 7 years ago

Pros:

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons:

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.