Who Uses SAP CRM?

Marketing, sales and customer service teams in any size organization.

What Is SAP CRM?

Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.

SAP CRM Details

SAP

http://www.sap.com

Founded 1972

SAP CRM Pricing Overview

SAP CRM does not have a free version but does offer a free trial. SAP CRM paid version starts at US$58.00/month.

Starting Price

US$58.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Documentation

Support

Online

SAP CRM Features

CRM Software
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Generation
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Campaign Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

SAP CRM Reviews for UK Users

Showing 5 of 169 reviews

Overall
4.1/5
Ease of Use
3.7/5
Customer Service
4.1/5
Features
4.2/5
Value for Money
3.9/5
Iván B.
Gerente de Marketing Digital
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 14/01/2020

"Description of SAP CCS CRM"

Comments: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Pros: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Cons: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 14/01/2020
Felipe P.
Infrastructure Analyst
Telecommunications, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/11/2019

"Complete CRM, needed for all media and large business"

Comments: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Pros: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Cons: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

  • Reviewer Source 
  • Reviewed on 13/11/2019
Erika D.
Administrative assistant
Maritime, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/07/2020

"SAP IS THE GREAT!"

Comments: Improved all sales processes, customer service and support with accurate information stored in SAP

Pros: SAP CRM helps a lot in sales, customer service, sales analysis.

Cons: It could be a little more agile depending on the company's internet

  • Reviewer Source 
  • Reviewed on 22/07/2020
Aneesh B.
Consultant
Retail
Used the Software for: 2+ years
  • Overall Rating
    3.5/5
  • Ease of Use
    4/5
  • Features & Functionality
    3.5/5
  • Customer Support
    3.5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/06/2015

"An end to end solution with seamless integration capabilities"

Pros: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Cons: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/06/2015
Raphael S.
Teller
Financial Services, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/06/2020

"Great information manager tool"

Comments: Overall i like this product, but i often encounter the bugs i spoke about previously. I would still recommend however as it works effectively and is very easy to use.

Pros: This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Cons: However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated.

  • Reviewer Source 
  • Reviewed on 14/06/2020