---
description: Discover the benefits and disadvantages of mHelpDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: mHelpDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk)

# mHelpDesk

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> Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
> 
> Verdict: Rated **4.3/5** by 823 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses mHelpDesk?

Designed for small and midsize businesses, including field service professionals, HVAC businesses, home service providers, and design firms that assist with scheduling and billing processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 823 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: mHelpDesk
- **Founded**: 2009

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Please contact mHelpDesk for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Tracking
- Add & Edit Photos
- Alerts/Notifications
- Availability Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Contact Management
- Customisable Reports
- Dispatch Management
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Fixed Asset Management
- For Commercial and/or Industrial Electrical Contractors
- Forms Management
- Incident Management
- Interaction Tracking
- Inventory Control
- Job Management
- Lead Management
- Mobile Access
- Online Booking
- Online Time Clock
- Preventive Maintenance
- Project Management
- Quotes/Estimates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Repair Tickets
- Report Summary
- Residential Inspections
- Scheduling
- Self Service Portal
- Service History
- Task Management
- Technician Management
- Templates
- Ticket Management
- Time Tracking
- Work Order Management
- Workflow Configuration

... and 51 more features

## Integrations (14 total)

- Close
- Google Analytics 360
- Google Calendar
- Google Workspace
- Mailchimp
- PayPal
- QuickBooks Desktop
- QuickBooks Online
- QuickBooks Online Advanced
- Square Appointments
- Stripe
- Twilio
- WordPress
- authorize.net

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Field Service Management Software](https://www.capterra.co.uk/directory/10009/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.capterra.co.uk/directory/10009/field-service-management/software)
- [Cleaning Company Software](https://www.capterra.co.uk/directory/10062/maid-service/software)
- [Landscape Software](https://www.capterra.co.uk/directory/20004/landscape/software)
- [Maintenance Management Software](https://www.capterra.co.uk/directory/30058/maintenance-management/software)
- [Service Dispatch Software](https://www.capterra.co.uk/directory/30059/service-dispatch/software)

## Alternatives

1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5058 reviews)
2. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1420 reviews)
3. [FieldPulse](https://www.capterra.co.uk/software/153475/fieldpulse) — 4.6/5 (411 reviews)
4. [Clockify](https://www.capterra.co.uk/software/169607/clockify) — 4.8/5 (9235 reviews)
5. [Housecall Pro](https://www.capterra.co.uk/software/140363/housecall-pro) — 4.7/5 (2737 reviews)

## Reviews

### "No mHelpDesk\!" — 3.0/5

> **Rosie** | *6 March 2025* | Business Supplies & Equipment | Recommendation rating: 2.0/10
> 
> **Pros**: There isn’t much I did like about mHelpDesk.
> 
> **Cons**: Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends\!\!\!???? It’s a no from me
> 
> Not very good, don’t like how it is. Promises a lot but puts out nothing.

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### "My Dislike of mHelpDesk" — 2.0/5

> **Chinatu** | *10 February 2025* | Computer Hardware | Recommendation rating: 3.0/10
> 
> **Pros**: Interface is user friendly; site is usable
> 
> **Cons**: Poor Customer service, takes a lot of time to get feedback from support team
> 
> Less stress when it comes to Digital Support

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### "MHelpDesk is awesome\!" — 5.0/5

> **Brittany** | *6 May 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: My help desk is easy to use and quick to learn how to use for new staff
> 
> **Cons**: I wasn't able to use it for very long as I switched to another location

-----

### "Great customer service" — 5.0/5

> **Karen** | *27 January 2025* | Alternative Medicine | Recommendation rating: 10.0/10
> 
> **Pros**: Assistance is always there for you.  Just message and right on with a good reply
> 
> **Cons**: Not at the moment, for now I like every step and way of assistance.
> 
> Excellent, love it how quickly you can get an answer.

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### "Streamlined daily tasks and schedule" — 4.0/5

> **Verified Reviewer** | *3 June 2024* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.
> 
> **Cons**: Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/77264/mhelpdesk)

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| en | <https://www.capterra.com/p/77264/mHelpDesk/> |
| en-AE | <https://www.capterra.ae/software/77264/mhelpdesk> |
| en-AU | <https://www.capterra.com.au/software/77264/mhelpdesk> |
| en-CA | <https://www.capterra.ca/software/77264/mhelpdesk> |
| en-GB | <https://www.capterra.co.uk/software/77264/mhelpdesk> |
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| en-ZA | <https://www.capterra.co.za/software/77264/mhelpdesk> |
| es | <https://www.capterra.es/software/77264/mhelpdesk> |
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| it | <https://www.capterra.it/software/77264/mhelpdesk> |
| ja | <https://www.capterra.jp/software/77264/mhelpdesk> |
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| pt-PT | <https://www.capterra.pt/software/77264/mhelpdesk> |

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