--- description: Discover the benefits and disadvantages of Convoso. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.co.uk/software/76768/cloud-predictive-dialer Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer?page=2) > Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology. > > Verdict: Rated **4.5/5** by 386 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Convoso? Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 386 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Convoso - **Location**: Woodland Hills, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Convoso for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, Pakistan, Philippines, United States ## Features - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Customer Database - Customizable Fields - Dashboard - Data Import/Export - Email Management - IVR - Inbound Call Centre - Interaction Tracking - Lead Management - Lead Qualification - List Management - Outbound Call Centre - Power Dialer - Predictive Dialer - Queue Management - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Third-Party Integrations - Voice Mail - Workflow Management ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) ## Related Categories - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.co.uk/directory/31034/telemarketing/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 January 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy navigation, and its user friendly with no glitches > > **Cons**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Dramatically Improved Our Contact Rates" — 5.0/5 > **Carlton** | *12 February 2026* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams > > **Cons**: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. > > We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9 September 2025* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Cons**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- ### "Convosso genuine review" — 5.0/5 > **Udom** | *20 February 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. > > **Cons**: Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. > > Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch\! ----- ### "Positive Experience" — 5.0/5 > **Jonathan** | *13 February 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. > > **Cons**: It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. > > Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data