15 years helping British businesses
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What is Hotelogix?

Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations, improve operating efficiency and maximize revenue. Hotelogix enables real-time integration with all major Online Travel Agents (OTAs) and Global Distribution Systems (GDS) to expand your market reach, increase occupancy rates, and eliminate booking errors.
Hotelogix has a decade of experience in serving hotels across 100+ countries.

Who Uses Hotelogix?

Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.

Hotelogix Software - 1
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Hotelogix Software - OTA's

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Reviews of Hotelogix

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
A.Y. Julien
A.Y. Julien
Room Division Manager / Directeur de l'hébergement in Cameroon
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Hotelogix and WDC Aparthotel (5*)

5.0 2 years ago

Pros:

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Cons:

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Marc
Director in Jamaica
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Functionality, Customer Service

5.0 4 years ago

Comments: This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

Pros:

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Cons:

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

Giorgos
General Manager in Greece
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

absolute **SCRAP**

1.0 8 years ago

Comments: I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points:
~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time! ~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms ~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Pros:

Nothing

Cons:

all the above that i mentioned and a lot more

Hotelogix Response

8 years ago

Sincere apologies! We have addressed your concerns below -Image verification code is a security measure -Counter Selection: `already login¿ pops up for previous logins -Multiple user access is possible -`Opened Reservation¿ has an update restriction to avoid over riding of work -Night Audit helps close current days¿ transaction -Checking out reservations to be tracked on Frontdesk -Assign room to block a particular room -Refer to Booking Deposit Tracker Report for deposit guarantee booking -Move is used to transfer a reservation from one room/type to other on same dates -For different date, Stay Details>Edit Reservation Form>Shift -Reports >Housekeeping report> print Housekeeping report -Check House Status on Frontdesk for hotel occupancy -Money balance for departing rooms: Frontdesk>Room Operations>Checkout list -Money collected: Report>Cashier Report>Counter Revenue Report -Select double occupancy when creating reservation -Custom reports are possible

Dayanand
MANAGER in India
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use front desk management & OTA management

5.0 last year

Comments: Excellent

Pros:

Online reservation managed by PMS, we do not want to do manual work .

Cons:

Support System at times take little longer to resolve the queries.

Gunawan
Managing Director in Indonesia
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

All in one package of the most user friendly Property Management Software

5.0 5 years ago

Comments: My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Pros:

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Cons:

There is nothing to complain about this software.

Hotelogix Response

5 years ago

Hi Gunawan, Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.