Avalara

Who Uses Avalara?

Avalara provides automated, cloud-based solutions for transaction tax compliance across the U.S. and throughout the world no matter your business size or industry.

What Is Avalara?

The Avalara Tax Compliance Suite - Avalara AvaTax, Avalara Returns, and Avalara CertCapture - offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more, as well as professional services and training support.

Avalara Details

Avalara

http://www.avalara.com

Founded 2004

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Avalara pricing overview

Avalara does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Avalara deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Avalara Features

  • Address Validation
  • Audit Trail
  • Consumer Use Tax
  • Exemption Management
  • Tax Calculator
  • Tax Filing
  • Taxability Verification
  • Transaction Tracking
  • Value Added Tax (VAT)

View full list of Sales Tax Software

Avalara Alternatives

More Avalara alternatives

Avalara Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4
Customer Service 3.8
Features 4.1
Value for Money 3.8

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Charity R.
AP Accountant
Wholesale, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/10/2020

"Time saver extraodinaire!"

Comments: This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders.

Pros: -Ease of use
-Compatibility with our POS System
-Support and communication of issues
-Accuracy of collecting and remitting of taxes

Cons: They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first.

Vendor Response

by Avalara on 12/10/2020

Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

  • Reviewer Source 
  • Reviewed on 06/10/2020
Angela B.
Owner & Illustrator
Retail, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/03/2020

"Avalara Makes Taxes Less Taxing"

Comments: Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros: I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons: The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Vendor Response

by Avalara on 20/03/2020

Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

  • Reviewer Source 
  • Reviewed on 18/03/2020
Katie C.
Procurement Analyst
Chemicals, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"needs some work"

Comments: We use Avalara currently, even though it is not perfect.

Pros: I like that it calculates the tax for our customers on our web store automatically. It integrates with our WooCommerce site.

Cons: The accuracy of the tax rates is questionable to the point of us having to double check rates on state websites to verify that the correct tax rate is being charged. We were also unable to successfully integrate Avalara with QuickBooks.

Vendor Response

by Avalara on 16/10/2020

Katie, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about tax rates, we'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact [email protected] so we can share your insights with our team.

  • Reviewer Source 
  • Reviewed on 13/10/2020
Shannon M.
Advanced QB ProAdvisor
Accounting, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 08/01/2019

"Great product...poor performance in QBO"

Comments: Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Pros: Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory.

Cons: Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to

Vendor Response

by Avalara on 18/03/2019

Shannon, we're sorry to read you've experienced challenges using AvaTax with QBO. We understand it's been frustrating, and we'd like to address your concerns. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact our VP of Customer Excellence Bobby Sands at [email protected]

  • Reviewer Source 
  • Reviewed on 08/01/2019
Alexandra B.
Senior Accountant
Business Supplies & Equipment, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/09/2019

"Product Review"

Comments: We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros: Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons: The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Vendor Response

by Avalara on 07/10/2019

Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact [email protected]

  • Reviewer Source 
  • Reviewed on 30/09/2019