---
description: Discover the benefits and disadvantages of NITRO Help Desk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NITRO Help Desk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [NITRO Help Desk](/software/74324/help-desk-for-sharepoint)

# NITRO Help Desk

Canonical: https://www.capterra.co.uk/software/74324/help-desk-for-sharepoint

> IT help desk built natively inside M365 \& Teams. Keeps all data secure in your tenant with automated ticketing \& unlimited users.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses NITRO Help Desk?

Ideal for mid-market \& enterprise IT leaders on M365 seeking secure data residency, seamless Teams integration, and optional AI help desk automation without per-user licensing fees.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: \#\#\# Standard Plan – $3,588 / year

A comprehensive, flat-rate IT help desk and ITSM solution supporting \*\*unlimited users and technicians\*\*. Running natively inside Microsoft 365 or SharePoint On-Premises, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness.

Advanced Plan – $5,988 / year

Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI—featuring \*\*NITRO Copilot\*\* for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization.

Add’l Applications – $2,400 / year each

A suite of modular, flat-rate business applications designed to expand operations beyond standard ticketing. Available for Microsoft 365 and SharePoint On-Premises, these individual modules allow organizations to scale seamlessly into Asset Tracking, Project Management, Purchase Approvals, and automated Employee Onboarding/Offboarding workflows.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Change Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (6 total)

- Docusign
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3434 reviews)
3. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (720 reviews)
4. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1783 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

-----

### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/74324/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/74324/help-desk-for-sharepoint> |
| de-AT | <https://www.capterra.at/software/74324/help-desk-for-sharepoint> |
| de-CH | <https://www.capterra.ch/software/74324/help-desk-for-sharepoint> |
| en | <https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/> |
| en-AE | <https://www.capterra.ae/software/74324/help-desk-for-sharepoint> |
| en-AU | <https://www.capterra.com.au/software/74324/help-desk-for-sharepoint> |
| en-CA | <https://www.capterra.ca/software/74324/help-desk-for-sharepoint> |
| en-GB | <https://www.capterra.co.uk/software/74324/help-desk-for-sharepoint> |
| en-IE | <https://www.capterra.ie/software/74324/help-desk-for-sharepoint> |
| en-IL | <https://www.capterra.co.il/software/74324/help-desk-for-sharepoint> |
| en-IN | <https://www.capterra.in/software/74324/help-desk-for-sharepoint> |
| en-NZ | <https://www.capterra.co.nz/software/74324/help-desk-for-sharepoint> |
| en-SG | <https://www.capterra.com.sg/software/74324/help-desk-for-sharepoint> |
| en-ZA | <https://www.capterra.co.za/software/74324/help-desk-for-sharepoint> |
| fr | <https://www.capterra.fr/software/74324/help-desk-for-sharepoint> |
| fr-BE | <https://fr.capterra.be/software/74324/help-desk-for-sharepoint> |
| fr-CA | <https://fr.capterra.ca/software/74324/help-desk-for-sharepoint> |
| fr-LU | <https://www.capterra.lu/software/74324/help-desk-for-sharepoint> |

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