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IBM Enterprise Content Management

IBM Enterprise Content Management

What is IBM Enterprise Content Management?

ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity.

Who Uses IBM Enterprise Content Management?

Designed for businesses of all sizes, it is a document management solution that helps gain secure access across multiple content stores and automate the classification of files.

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IBM Enterprise Content Management

IBM Enterprise Content Management

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Reviews of IBM Enterprise Content Management

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
30%
3
10%
Harisha
Harisha
FileNet (ECM) Consultant/Project Lead in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

A reliable end to end enterprise DMS and BPM system

5.0 7 years ago

Comments: I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

Pros:

FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

Cons:

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

Eugeni
IT Manager in Belarus
Computer Software
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

A reliable solution for a enterprise-level company

4.0 9 years ago

Pros:

Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.

Cons:

Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).

Sofiane
Supervisor - Document Management in Qatar
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Powerful Platform Requiring Heavy Customization

3.0 4 years ago

Comments: We used the FilleNet primarily as a repository to save and retrieve company' files, and as a replacement to the widely used shared network folders. The system has helped to a certain extent to implement a business classification and taxonomy, which led to better access control to files as compared to network shared folders. Our attempt to automate some processes, E.g. Contract Drafting and approval, has failed.
We also used the platform to build (using Technological Partner) a Correspondence Management System, which has also failed to achieve basic use cases as Tracking Correspondences, Report on ownership or status of correspondences,...etc.
We finally decided to replace the FileNet with cost effective solution that has most of the required functionalities out of the box.

Pros:

No doubt FileNet is one of the leading content services platform. Its list of features offering is continuously extended to catch up with the latest relevant technology, to name a few: AI, Deep learning, Robotics...etc. Whether you are looking to automate your Accounts Payable, Project Management deliverable, or complex case management, IBM FileNet has one or multiple modules that can help you do just that. The FileNet has a robust framework to create taxonomies and metadata schema. used together, the Content Manager, Content Navigator and the the IBM Watson, they form a complete and reliable Content Archiving/Retrieval platform. The FileNet is an Enterprise level solution that's been around since the 80's, it has been fine tuned over the years to become a very robust, stress proof, less prone to glitches and downtime. IBM has also developed strategic partnership with most of the leading Business Application' providers, and offers native integration with most of them. The Licensing scheme is flexible.

Cons:

Interestingly, one of FileNet's strengths is also one of its main weakness: it is very modular. Although modularity can be beneficial to pick Only required features, it needs greater effort to: - Understand what modules are required to achieve the use cases,(not as straight forward as we may think). - Make the modules work together. It is comparable to building a car out of spare parts. The solution implementation also requires heavy customization which requires expertise that is not necessary available on demand. The cost of customization is quite significant with no guarantee of success. The quality of the final product is proportional to the expertise of the customization' technological partner, which is often way below tenant expectation after heavily investing in on of the best Content Services platforms. It worth also mentioning that once you select a technological partner, you are somehow locked and tied to him, finding another partner capable and willing to support on a heavily custom solution is quit difficult, with little chances of success. The cost of maintaining the licenses added to the mandatory AMC drives the TCO up, to one of the most costly solutions in the market.

Jennifer
Product Owner in Singapore
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

FileNet Content Manager is a great workflow management platform

5.0 3 years ago

Pros:

FileNet Content Manager is a great workflow management platform with comprehensive features about progress management with great capabilities.

Cons:

Support is little bit slow to solve the problems we face about functions of the platform.

Shiva
Sr Director in US
Used the Software for: 2+ years
Reviewer Source

robust tool and platform for enterprise content management

5.0 6 years ago

Comments: ability to integrate enterprise content and manage them in a systematic fashion

Pros:

this is one of the best ECM tools available in the market that can be leveraged by both medim and large organizations - it is fairly comprehensive and scalable, easy to be adminstered upon.

Cons:

some times too many changes are being made by IBM in an upgrade/next version release and this can be a little challenging to cope with