What Is Webex?

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.

Make meetings more interactive and engaging
• Reduce disruptions with background noise removal and voice enhancement
• Enable audiences to share their reactions with animated emojis and gesture recognition
• Improve audience engagement with next-gen dynamic polling and Q&A by Slido
• Customize the stage layout to focus on the content and people that matters most

Who Uses Webex?

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Webex Details

Cisco

Founded in 2010

Webex Details

Cisco

Founded in 2010

Webex videos and images

Webex video
Webex Software - 1 - thumbnail
Webex Software - 2 - thumbnail

Compare Webex pricing with similar products

Starting price

US$13.50/month
US$11.99/month
US$3.80/month
US$11.99/month

Free Version

Free Version Yes
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial No

Webex deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Chromebook (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Webex

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Centre
  • CRM
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Centre
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management

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  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Call Monitoring
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  • Call Routing
  • Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Customisable Branding
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting/Analytics
  • SMS Marketing
  • SMS Messaging
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Voice Mail

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  • Activity Dashboard
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  • Automatic Call Distribution
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  • Call Disposition
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  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customisable Caller ID
  • Customisable Reports
  • Fax Management
  • For Cloud Phone Systems
  • IVR / Voice Recognition
  • Interaction Tracking
  • Mobile Access
  • On-Demand Recording
  • Queue Management
  • Real Time Analytics
  • Real-time Updates
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
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  • Chat/Messaging
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  • Commenting/Notes
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  • Content Management
  • Customisable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing
  • Secure Data Storage
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing
  • Workflow Management

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  • API
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  • Call Scripting
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  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
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  • Customer History
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  • Data Import/Export
  • Email Management
  • IVR / Voice Recognition
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  • Monitoring
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  • Quality Management
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  • Real Time Analytics
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  • Contact Database
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  • Customer Database
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  • Customisable Forms
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  • Performance Management
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  • Real Time Analytics
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  • Rules-Based Workflow
  • SMS Messaging
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  • Mobile Access
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  • Multimedia Support
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  • Real Time Analytics
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  • Social Media Integration
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  • Split/Multi-Screen
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  • Video Conferencing
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  • Customisable Branding
  • Document Management
  • File Sharing
  • HD Audio/Video
  • Host Controls
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  • Live Chat
  • Lock Meetings
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Mobile Access
  • Presentation Streaming
  • Private Chat
  • Recording
  • Reminders
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • User Management
  • Video Conferencing
  • Video Layouts/Views
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  • Compliance Management
  • Customisable Branding
  • Customisable Reports
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
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Reviews of Webex

Read all 5,637 reviews

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Manideep G.
Manideep G.
Graduate Studenet in India
Verified LinkedIn User
Higher Education, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Webex for Students

5 2 months ago New

Comments: We never faced any issues with the app. Actually, Webex mailed us regarding the server down days ahead so that we plan accordingly.

Pros:

I started using Webex for attending classes online at IIT Bombay. It didn't take me more tham30 mins to explore through the app. Initially, I used it browser then I shifted to the desktop app and mobile app. We also had online proctoring in the app. The best part of it is we don't have to text everyone to get my doubts clarified whereas this was the biggest problem in other apps. The major advantage of this app over other apps like teams and meet is recoding size is less but it retains the quality.

Cons:

Initially, I am not able to schedule the meeting through the link. But we are happy that this issue was sorted out.

Musab A.
System Administrator in Palestine
Banking, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Webex Is The Feature

5 3 weeks ago New

Comments: All the Online meeting that need to Organize , webex make it easy world

Pros:

All the feature you can get from many software's , you can get them all throw Webex , Meetings webinar screen sharing remote access

Cons:

we had an issue in translating before , but before couple months Webex added this feature you can add an translator to your meetings , that was a huge improve in meetings world

Kenleigh A.
Lease Activation Coordinator in US
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Not the worst, but not good

3 last month New

Comments: Overall it was ok, but I wouldn't recommend webex for online classroom/training. It has limited functionality, isn't effective on mobile devices for most features, and the support is terrible.

Pros:

Webex had quite a few features and we ran most of our work through Webex Training (which most people, including support, don't even know exists). We were able to do surveys, testing, document sharing, screen sharing, chats, polling (quizzes), and media sharing. It functioned overall

Cons:

Support for Webex is literally awful. download the help books and DIY any support. Support folks often don't speak fantastic English, which is an issue when you're discussing some of the technical terminology. We utilized Webex Training, a different type of Webex call, and support rarely even knew what that was and thought I was asking for training about Webex, not a specific product. 0/10 on customer support. Overall webex was glitchy and unreliable, but at the time it was the only contract my company held so I had no real choice. I was able to master it after a few months, but there were still things it simply couldn't do or do well. Testing my class participants was a real headache.

Oscar A.
Oscar A.
Manager in Mexico
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

New Webex - The best for collaboration

5 4 months ago

Comments: We like it a lot.
We've been replacing other tools and simplifying everything into a single Webex Suite. Leaving aside other tools and using only this one, helps to take better control of the work carried out.
Although to a certain extent it is impossible to ignore other tools, this particular one is already used by the majority of users in most collaboration cases.

Pros:

It is very simple to use in general. The tool can be used by clients and business partners for free, which allows us to collaborate with them in a safe and comprehensive way with the rest of our solutions. Although we have our license that includes storage in the cloud, customers or business partners do not need to pay anything to collaborate with us and use our spaces. Which makes it a very convenient tool.

Cons:

I think the costs are not the best. To be able to use and take advantage of it, you have to acquire different types of licenses and integrations. For example with Webex Meetings, it is not something that you have for sure, it is something that is integrated as long as you have all the licenses and subscriptions.

Amit S.
Amit S.
Senior Technical Assistant in India
Verified LinkedIn User
Education Management, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Best Online meeting Platform

5 2 months ago New

Comments: Easy to use and install online meeting platform.Using this Webex suite solution from last 2 years.A secure and reliable online meetings platform

Pros:

Easy to use interface, Reports generation/attendance record of the meetings, End to end secure communication, Cloud recording feature.

Cons:

sometime it require more bandwidth during the meetings.