What Is Webex?
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Make meetings more interactive and engaging
• Reduce disruptions with background noise removal and voice enhancement
• Enable audiences to share their reactions with animated emojis and gesture recognition
• Improve audience engagement with next-gen dynamic polling and Q&A by Slido
• Customize the stage layout to focus on the content and people that matters most
Who Uses Webex?
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.
Webex Details
Cisco
Founded in 2010
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Webex Details
Cisco
Founded in 2010
Webex videos and images
Compare Webex pricing with similar products
Starting price
Free Version
Free Trial
Webex deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Chromebook (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Features of Webex
Call Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customisable Reports
- Email Management
- IVR / Voice Recognition
- Inbound Call Centre
- Interaction Tracking
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workflow Management
Cloud Communication Platform
- API
- Activity Dashboard
- Alerts/Notifications
- Audio / Video Conferencing
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Chat Transcript
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customisable Branding
- Fax Management
- File Sharing
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Third Party Integrations
- Two-Way Audio & Video
- Unified Communications
- Voice Mail
Cloud PBX Software
- Activity Dashboard
- Alerts/Notifications
- Automatic Call Distribution
- Call Centre Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customisable Caller ID
- Customisable Reports
- Fax Management
- For Cloud Phone Systems
- IVR / Voice Recognition
- Interaction Tracking
- Mobile Access
- On-Demand Recording
- Queue Management
- Real Time Analytics
- Real-time Updates
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Third Party Integrations
- Video Conferencing
- Virtual Extensions
- Voice Mail
Collaboration Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Brainstorming
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management
- Content Management
- Customisable Branding
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Prioritisation
- Progress Tracking
- Project Management
- Project Planning
- Projections
- Real Time Editing
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- SSL Security
- Screen Sharing
- Secure Data Storage
- Single Sign On
- Status Tracking
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- To-Do List
- Version Control
- Video Conferencing
- Workflow Management
Contact Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customisable Reports
- Data Import/Export
- Email Management
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Centre Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customisable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Live Streaming Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Audience Analytics
- Audience Engagement
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Conferencing
- Content Management
- Customisable Branding
- Drag & Drop
- Engagement Tracking
- Event Management
- Event Scheduling
- Interactive Content
- Live Chat
- Live Streaming Production
- Meeting Management
- Mobile Access
- Moderation
- Monitoring
- Multi-Channel Distribution
- Multimedia Support
- Multiple Camera Feeds
- Multistreaming
- On-Demand Recording
- On-Demand Webcasting
- Performance Monitoring
- Presentation Streaming
- Real Time Analytics
- Real Time Data
- Real-time Broadcasting
- Reporting & Statistics
- Scheduling
- Session Recording
- Social Media Integration
- Social Media Streaming
- Split/Multi-Screen
- Surveys & Feedback
- Third Party Integrations
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Editing
- Video Management
- Video Monetisation Tools
- Video Streaming
- Video Support
- Visual Analytics
Meeting Software
- Access Controls/Permissions
- Action Item Tracking
- Activity Dashboard
- Agenda Management
- Application Encryption
- Attendee Management
- Audio Calls
- Breakout Rooms
- Calendar Sync
- Collaboration Tools
- Customisable Branding
- Document Management
- File Sharing
- HD Audio/Video
- Host Controls
- Internal Meetings
- Live Chat
- Lock Meetings
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Meeting Room Booking
- Mobile Access
- Presentation Streaming
- Private Chat
- Recording
- Reminders
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Third Party Integrations
- User Management
- Video Conferencing
- Video Layouts/Views
- Virtual Backgrounds
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customisable Branding
- Customisable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing
- Video Support
- Workflow Management
Remote Work Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Monitoring
- Prioritisation
- Progress Tracking
- Project Time Tracking
- Projections
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Updates
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- SSL Security
- Single Sign On
- Softphone Software
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Workflow Management
Screen Sharing Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Annotations
- Availability Indicator
- Brainstorming
- CRM
- Calendar Management
- Calendar Sync
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Conferencing
- Customisable Branding
- Desktop / Browser Sharing
- Document Storage
- Drag & Drop
- Email Management
- Email Reminders
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Multi-Participant Screen Sharing
- On-Demand Recording
- On-Demand Webcasting
- Presentation Streaming
- Presenter Control Management
- Real Time Screen Sharing
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Third Party Integrations
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Team Communication Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Audio Calls
- Calendar Management
- Calendar Sync
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Content Management
- Customisable Branding
- Data Import/Export
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Forum / Discussion Board
- Live Chat
- Meeting Management
- Mobile Access
- Progress Tracking
- Project Management
- Projections
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Reminders
- Reporting & Statistics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Workflow Management
Unified Communications Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audio / Video Conferencing
- Automatic Call Distribution
- CRM
- Calendar Management
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Chat/Messaging
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customisable Reports
- Fax Management
- File Sharing
- File Transfer
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- SMS Messaging
- SSL Security
- Single Sign On
- Third Party Integrations
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Support
- Voice Mail
Video Conferencing Software
- API
- Activity Dashboard
- Alerts/Notifications
- Auto Framing
- Automatic Transcription
- Brainstorming
- CRM
- Calendar Management
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Conferencing
- Content Management
- Customisable Branding
- Electronic Hand Raising
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- On-Demand Recording
- On-Demand Webcasting
- Polls/Voting
- Presentation Streaming
- Private Chat
- Real-Time Chat
- Recording
- Reminders
- Reporting & Statistics
- SSL Security
- Scheduling
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Third Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
VoIP Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Tracking
- Call Transfer
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customisable Reports
- Fax Management
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Online Voice Transmission
- Purchasing & Receiving
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Third Party Integrations
- Unified Communications
- Video Conferencing
- Voice Mail
- Voicemail Transcription
Web Conferencing Software
- API
- Activity Dashboard
- Auto Framing
- Automatic Transcription
- Brainstorming
- Brand Management
- Calendar Management
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Conferencing
- Content Management
- Customisable Branding
- Electronic Hand Raising
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- HD Audio/Video
- Host Controls
- Live Chat
- Meeting Management
- Mobile Access
- On-Demand Recording
- On-Demand Webcasting
- Polls/Voting
- Presentation Streaming
- Presentation Tools
- Private Chat
- Real-Time Chat
- Recording
- Reporting & Statistics
- SSL Security
- Scheduling
- Screen Sharing
- Surveys & Feedback
- Third Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Webinar Software
- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Calendar Management
- Call Recording
- Chat/Messaging
- Conferencing
- Contact Management
- Content Management
- Customisable Branding
- Customisable Templates
- Document Storage
- Electronic Hand Raising
- Email Reminders
- Engagement Tracking
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Multi hosts
- On-Demand Recording
- On-Demand Webinars
- Polls/Voting
- Presentation Streaming
- Q&A Management
- Real Time Data
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Alternatives to Webex
More Webex alternatives
Manideep G.
Webex for Students
Comments: We never faced any issues with the app. Actually, Webex mailed us regarding the server down days ahead so that we plan accordingly.
Pros:
I started using Webex for attending classes online at IIT Bombay. It didn't take me more tham30 mins to explore through the app. Initially, I used it browser then I shifted to the desktop app and mobile app. We also had online proctoring in the app. The best part of it is we don't have to text everyone to get my doubts clarified whereas this was the biggest problem in other apps. The major advantage of this app over other apps like teams and meet is recoding size is less but it retains the quality.
Cons:
Initially, I am not able to schedule the meeting through the link. But we are happy that this issue was sorted out.
Musab A.
Alternatives Considered:
Webex Is The Feature
Comments: All the Online meeting that need to Organize , webex make it easy world
Pros:
All the feature you can get from many software's , you can get them all throw Webex , Meetings webinar screen sharing remote access
Cons:
we had an issue in translating before , but before couple months Webex added this feature you can add an translator to your meetings , that was a huge improve in meetings world
Kenleigh A.
Not the worst, but not good
Comments: Overall it was ok, but I wouldn't recommend webex for online classroom/training. It has limited functionality, isn't effective on mobile devices for most features, and the support is terrible.
Pros:
Webex had quite a few features and we ran most of our work through Webex Training (which most people, including support, don't even know exists). We were able to do surveys, testing, document sharing, screen sharing, chats, polling (quizzes), and media sharing. It functioned overall
Cons:
Support for Webex is literally awful. download the help books and DIY any support. Support folks often don't speak fantastic English, which is an issue when you're discussing some of the technical terminology. We utilized Webex Training, a different type of Webex call, and support rarely even knew what that was and thought I was asking for training about Webex, not a specific product. 0/10 on customer support. Overall webex was glitchy and unreliable, but at the time it was the only contract my company held so I had no real choice. I was able to master it after a few months, but there were still things it simply couldn't do or do well. Testing my class participants was a real headache.
Oscar A.
Alternatives Considered:
New Webex - The best for collaboration
Comments:
We like it a lot.
We've been replacing other tools and simplifying everything into a single Webex Suite. Leaving aside other tools and using only this one, helps to take better control of the work carried out.
Although to a certain extent it is impossible to ignore other tools, this particular one is already used by the majority of users in most collaboration cases.
Pros:
It is very simple to use in general. The tool can be used by clients and business partners for free, which allows us to collaborate with them in a safe and comprehensive way with the rest of our solutions. Although we have our license that includes storage in the cloud, customers or business partners do not need to pay anything to collaborate with us and use our spaces. Which makes it a very convenient tool.
Cons:
I think the costs are not the best. To be able to use and take advantage of it, you have to acquire different types of licenses and integrations. For example with Webex Meetings, it is not something that you have for sure, it is something that is integrated as long as you have all the licenses and subscriptions.
Amit S.
Alternatives Considered:
Best Online meeting Platform
Comments: Easy to use and install online meeting platform.Using this Webex suite solution from last 2 years.A secure and reliable online meetings platform
Pros:
Easy to use interface, Reports generation/attendance record of the meetings, End to end secure communication, Cloud recording feature.
Cons:
sometime it require more bandwidth during the meetings.
