Who Uses i-Sight?

Our client base is comprised of organizations across a number of industries, from financial services, insurance and infrastructure to healthcare, manufacturing, retail and food services.

What Is i-Sight?

i-Sight case management software is a web based solution to manage investigations. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use i-Sight to manage investigations of Fraud, Employee Relations, Ethics, Privacy, Compliance, Security, and Health & Safety. With i-Sight, you and your staff will be better equipped to collaborate on cases and maintain complete case histories with instant access to all related information.

i-Sight Details

i-Sight

http://www.i-sight.com/

Founded 1999

i-Sight Pricing Overview

i-Sight does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

i-Sight Features

Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Archiving & Retention
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliant
ISO Compliance
Incident Management
OSHA Compliance
Process/Workflow Automation
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Audit Management
Corrective and Preventive Actions (CAPA)
Document Management
Hazardous Materials Management
Incident Management
Industrial Safety Management
Inspection Management
OSHA Recordkeeping
Occupational Health Management
Reporting/Analytics
Risk Management
Training Management
Audit Trail
Corrective and Preventive Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
Investigation Management
OSHA Compliance
Safety Incident Management
Task Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues
Audit Management
Corrective and Preventive Actions (CAPA)
Incident Management
Incident Reporting
Inspection Management
OSHA Recordkeeping
Training Management

i-Sight Reviews for UK Users

Showing 5 of 7 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.7/5
Features
4/5
Value for Money
4.5/5
Dennis M.
Technical Support Analyst
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 24/05/2018

"The best customer management software that i've used "

Comments: Nowadays every customer query or complaint is attended to promptly

Pros: There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Cons: When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

  • Reviewer Source 
  • Reviewed on 24/05/2018
Verified Reviewer
Finance Administrator
Higher Education, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/08/2019

"Great software "

Comments: Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros: i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons: Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

  • Reviewer Source 
  • Reviewed on 19/08/2019
Sara C.
Sr Hr Compliance Specialist
Food & Beverages, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 26/03/2019

"i-Sight Case Management for HR Investigations"

Comments: Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros: This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons: Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

  • Reviewer Source 
  • Reviewed on 26/03/2019
Verified Reviewer
Supply Chain Specialist
Retail, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/08/2018

"Does What it's Supposed to"

Pros: i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Cons: Features are very specific and minimal. Hoping for future updates for additional useful features.

  • Reviewer Source 
  • Reviewed on 30/08/2018
Ahmed K.
Financial admin
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/06/2018

"Isabel was very helpful."

Pros: Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons: Sometimes the program runs slower than expected.

  • Reviewer Source 
  • Reviewed on 20/06/2018