Who Uses M1?

Job Shops, Fabricators, and Manufacturing, made-to-order and discrete

What Is M1?

M1 is subscription cloud-based ERP software for manufacturers, enabling you to tie your business operations together in one system to centralized your data. It lets you coordinate and share data across various functions within your businessfrom sales, inventory, scheduling, production, shipping, and more. M1 helps you grow.

M1 Details

ECi Software Solutions

http://www.ecisolutions.com

Founded 1992

M1 video
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M1 pricing overview

M1 does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Yes

M1 deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

M1 Features

  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management

View full list of ERP Systems

  • Bills of Material
  • Document Management
  • Inventory Management
  • Order Management
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Reporting/Analytics
  • Safety Management
  • Supplier Management
  • Supply Chain Management

View full list of MRP Software

  • Automated Scheduling
  • Capacity Planning
  • Change Management
  • Material Requirements Planning
  • Quality Management
  • Scheduling
  • What-if Analysis

View full list of Production Scheduling Software

M1 Alternatives

More M1 alternatives

M1 Reviews for UK Users

Read all reviews

Overall rating

3.7/5

Average score

Ease of Use 3.8
Customer Service 3.7
Features 3.6
Value for Money 3.2

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Angie F.
Accounting
Building Materials, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/08/2018

"I love how easy the modules link with each other"

Comments: Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

Pros: The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Cons: The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

  • Reviewer Source 
  • Reviewed on 15/08/2018
Timothy M.
CFO
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/04/2018

"M1 - A very visual ERP"

Pros: M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Cons: At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/04/2018
Joe S.
General Manager
Machinery, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/11/2020

"ECI Support does not understand this product and will not stand behind it."

Pros: If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.

Cons: Support is terrible -
ECi was unwilling to respond to any of my questions on the software's functionality. I have paid for maintenance and support on 9 licenses for over 15 years and they will not even respond to my online request. When I finally called in and waited for a live person they insisted that I needed to pay for training in order to get answers to general use questions about how to setup and use different functions in the software. After 2 hours of paid training I had very few answers to my questions and my trainer "[SENSITIVE CONTENT HIDDEN]" had a list of questions he was going to "get back to me on". It has been several weeks and once again I have no answers and "[SENSITIVE CONTENT HIDDEN]" is ignoring my emails.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/11/2020
Joseph F.
Systems Integration Engineer
Machinery, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/11/2019

"Administrator Review"

Comments: As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

Pros: This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Cons: This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/11/2019
Lauren B.
Industrial Engineering Manager
Consumer Goods, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/11/2019

"M1 Review"

Comments: I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

Pros: Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Cons: There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/11/2019