Arts People

Functionality and customer service are amazing!

Comments: Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed.

Pros:

The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere.

Cons:

The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People.

Great Company, Does most everything we need

Comments: We have been with Arts people since before Neon One purchased them. We have enjoyed using the system.

Pros:

Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great

Cons:

They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes

Problems, errors, and rudeness

Comments: I had high hopes for using this software, and it has the capacity to do exactly what we had hoped. Unfortunately, the extremely unprofessional support and administration of this company make them their own worst enemy. From simple billing practices to tasks like checking their mail to receive checks, it is just maddening. Small Arts non-profits need a ticketing/donor management service just like this one. Unfortunately, all the aggravation is not worth the savings.

Pros:

- Affordable way to use assigned-seating ticketing for our small non-profit concert series

Cons:

- Many problems that require interaction with customer support - Rude customer support - Took months for them to believe me when I was trying to explain a problem. - Extremely inept invoicing practices - Reports generate misleading numbers because of the separation between NeonOne and Arts People

Arts People has helped my small community theatre in many ways resulting in higher revenue.

Pros:

It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre.

Cons:

They have not yet solved global warming. I am sure they will get on that when they have a free minute.

Excellent program for box office management

Comments: Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming.

Pros:

Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful.

Cons:

It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable.

Easy platform for our community events

Pros:

I like how easy it is to add the shows and events. There are options for font, size and color. You can upload photos for the online display. The box office portion is easy to navigate which is good for our senior staff.

Cons:

Since most of our patrons are seniors and they try to use their mobile devices to purchase tickets they tend to have difficulty selecting seats. This does cause issues with having to submit refunds.

The best ticketing provider, with the right options, at the right price.

Comments: I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

Pros:

I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

Cons:

I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like.

Makes Theatre Ticketing and Patron Management a Sure Success

Comments: Finding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn't know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that's what it's all about, isn't it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!!

Ticket Turtle Has Changed Our Whole World

Comments: We love this system and will never use another ticketing system.

Pros:

The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle.

Cons:

The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future.

Arts-People works great and when you have questions, they know the answers!

Comments: We track our membership and sales, our members have easy access to our performances.

Pros:

Constant updates and attention to detail. Multiple methods for interfacing with the software, my elderly clients want phone support, 50somethings want email support, 40 and under want a web interface, I bet they are working on a phone app for my 20somethings. For a membership based theater, it is very economical. If you use walk up Credit Card based ticketing, it may not be as cheap. When we have any questions, they provide instant help!

Cons:

We only have 4 plays a year, so we have retraining each time we use it, they just keep making improvements faster than we use the software.

Ticket Turtle a true star performer!

Comments: If you need a ticketing and patron management system - this is the one you want. Besides the above features -- it is also web based, which means anywhere you have an internet connection, you have a ticketing office. I highly recommend Ticket Turtle to any theatre or performance space!

Pros:

Ticket Turtle presented itself as an answer to our ticketing problems. And they did answer our ticketing problems - what they didn't state was that they also would answer my patron management and marketing questions. Having a unified system to manage our patrons allowed us to go from 600 patrons on a hard copy mailing list to over 2400 patrons on our email list and 600 patrons on direct mail only. The reports system offered by Ticket Turtle was another surprise benefit - being able to create a report that allows detailed tracking of discounts, show income and patron usage. Being able to track which shows were attended by which patrons allows for more specific marketing. Being able to offer specific discounts for individual shows at a moments notice. The degree of flexibility that Ticket Turtle offers the end user is amazing - from designing the ticketing structure and pricing to offering discounts and special flex packages. And the customer IT support is fantastic!

Cons:

None ! In 4 years I have had less than 5 patrons complain about the ticketing interface.

Review of Ticket Turtle

Comments: Overall, I highly recommend Ticket Turtle for ticketing needs.

Pros:

User friendly & fast; shopping cart feature; print-at-home tickets; customize-able BOCA and e-tickets; able to make the Ticket Turtle web page (where patrons buy our tix) look like our webpages, so patrons don't feel like they've left our website; exchanges are easy; the merge feature for the database is great (cuts down on duplicate entries!); mailing lists are easy to pull; gift certificates may be used online with a code so patrons don't have to bring it in; any balance remaining on a gift certificate is in the patron's record, so they can use it anytime; donations accepted online; discounts available online with a code; customer service questions are answered promptly; it's got a cute name and the staff is personable!

Cons:

Reporting does not seem complete. Over 90 reports available, but some seem to duplicate information. End of Show Reports currently do not include upgrade income in the sales numbers. I have had to add these in manually in an Excel Spreadsheet to balance with our deposits. Currently unable to refund back to credit cards, which is inconvenient; patrons have to wait for a refund check to be mailed to them.

Have tried and used many systems, this is the best!!!

Comments: Excellent, the company is made up of people just like me. Theater, dance, and arts people (no pun intended) and IT people!

Pros:

1-Very simple and easy exchanges (2 clicks!) 2-Season tickets ACTUALLY has its own chart for renewals 3-24/7 support that is very very fast and accurate 4-can design all tickets, CSS, and reports 5-logic for coupons 6-retail modules 7-powerful and simple to use 8-I trained my staff in minutes Much much more!

Cons:

Very little. I have not found an area that they do not listen to their customers. The software is very fast.

Great Ticketing/Donor System for Small to Medium Theaters

Comments: The setup charges were in the lower range compared to other systems. It has a flexible list and email system. We use it to track our volunteers among other things. It has a membership and donation tracking system as well. Their robust report system provides every kind of information about tickets, comps, donations, and anything else you can think of. They will adjust your pricing for special shows, groups, or whatever, or if your skills are good enough, you can adjust the pricing yourself.

The support from Ticket Turtle has been fantastic! They bend over backwards to make setup go smoothly. Its never been more than a couple hours wait from the time I post a problem or question on their online help request form. And that includes weekends!

The real test of the system for online transactions is the end user. As people enter our theater with their paper in hand, I ask them about buying tickets online. Almost everyone says, It was really easy!

Pros:

Both online and box office sales Donor tracking Both snail mail and email capable Excellent report system Levels of security for box office/management Graphic display allows online users to choose seats Hand-holding during setup and training First class support Simple to use for online customers Seamless integration with your website

Cons:

Can't think of any.

From the first phone call the staff is knowledgable, approachable, and helpful. It is easy to use.

Comments: I feel like this service will help our ballet company continue to grow in the coming years and future. There are so many functions that I've been seeking in a Ticketing System but we just couldn't afford most the systems. Arts People is attainable to us and gives us amazing functionality that a lot of people pay thousands of dollars for.

Pros:

Ease of use, Functionality on both the front & back end, Customer Service, Patron Pages, Patron Database, Flex Pass / Season Ticket package options, Ticket Add ons, Look and feels like our website, Box Office Options (Door Sales, Box Office Sales, Online Sales, etc), Exporting lists to Mail Chimp, Set up was a breeze with the help of the knowledgable staff, Quick responses from Arts People, Arts People Support...Everything!

Cons:

Reporting, though I hear changes are coming soon in this area of the website. Searching for patrons was a little confusing at first (not a big con, but something I couldn't figure out on my own).

Great customer service and an incredibly easy interface to use.

Pros:

The product is extremely easy to use and to teach to new employees, and yet has the kind of flexibility that gives us exactly what we need. I love the variety of reports I can generate

Great for ticketing. Limited in reporting and enrollment.

Comments: This program is easy to use, very intuitive. Easy to set up shows and integrate with your website. Some capabilities are limited in regards to reporting, enrollment, invoicing (not available), separating categories. The customer service is pretty good, but I feel like sometimes they don't fully read the email inquiry I send so their response doesn't answer my query. This is a great platform for a company/organization that needs a basic to moderate program for their ticketing needs. I foresee this program continuing to improve over the years.

fabulous online ticketing system

Comments: Last November our daughter's high school went live with their new online ticketing system, designed and supported by Arts People. From the initial consulting phone call to product implementation only took 2 months. We have been extremely pleased with Arts People support staff and they are readily available to answer questions anytime! Our patrons love the flexibility of being able to purchase tickets online and have their e Ticket in advance of the performance...just like Broadway! Numerous reports provide all the necessary patron data, ticket counts for a show, financial information , and more. It's an amazing product!

Best Ticketing Option for any Theatre - Big or Small

Comments: The Richland Players was looking for a better box office solution. Arts People came through by providing us with options no one else could do. Great Support and quick payment. Our patrons are overjoyed and our local arts partners are now jumping on this Bandwagon.

Pros:

Easy of transition for old system made the change seamless

Ticket Turtle

Comments: Highly recommend

Pros:

Ease of use for office as well as clients Reporting Reletively low cost Organization

Cons:

Help features could be easier to use

Clever software for the arts

Comments: No

Pros:

Brings the arts and the people who consume ,admire and want to learn more about the arts together in one place

Cons:

Limited places that you can use it around the world. More cities and countries need o be hooked up in the future