What is Intervals?

Intervals is customizable time tracking and task management software built for the unique needs of small teams. Includes everything you need to take a project from inception to completion with powerful productivity reporting. Includes project budgets, a work request queue, Gantt charts, invoicing, a mobile app and more. Ideal for consultants, web developers, creative agencies, IT services firms, and communications companies. Take control of your projects and time with Intervals. Free trial.

Who Uses Intervals?

Small businesses & departments of larger companies - designers, web developers, consultants, IT services, software companies, PR, marketing, SEO, SEM and freelancers

Where can Intervals be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Pelago
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Brazil, Bulgaria, Canada and 41 others

Languages

English

Intervals pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • No free version

Intervals does not have a free version but does offer a free trial. Intervals paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • Pelago
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Brazil, Bulgaria, Canada and 41 others

Languages

English

Intervals videos and images

Intervals Software - Home page calendar
Intervals Software - Weekly timesheet
Intervals Software - Task Management
Intervals Software - Project dashboard
Intervals Software - Reporting
View 6 more
Intervals video
Intervals Software - Home page calendar
Intervals Software - Weekly timesheet
Intervals Software - Task Management
Intervals Software - Project dashboard
Intervals Software - Reporting

Features of Intervals

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Contact Database
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customisable Templates
  • Document Management
  • Drag & Drop
  • Email-to-Task Conversion
  • Employee Database
  • Expense Tracking
  • File Sharing
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Idea Management
  • Import Tasks
  • Issue Management
  • Kanban Board
  • Meeting Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Online Time Clock
  • Online Time Tracking Software
  • Percent-Complete Tracking
  • Portfolio Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Real Time Notifications
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Sick Leave Tracking
  • Status Tracking
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workflow Configuration
  • Workflow Management

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Reviews of Intervals

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.4
Features
4.1
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
33%
3
9%
Bill
Bill
Owner in US
Verified LinkedIn User
Internet, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Finally found an integrated Project Management and Time Tracking tool for web designers!

5.0 4 years ago

Comments: Intervals is just so fast and flexible. For a web designer, it's hard to imagine that one couldn't benefit by using it. We've been using it for several years now. Every system has its learning curve. But this one is pretty easy! Written by designers.... for designers! They knew the territory and made it easier for the rest of us.

Pros:

Might sound funny...but probably my favorite thing is the email queue that allows me to forward client requests directly into a project for time keeping. I use it constantly. It really helps when you're busy to "keep the flow going"! But honestly, there are so many conveniences with Intervals. And it's so fast and smooth!

Cons:

I wish there were an easier way to attach sales tax to individual tasks for "non-web"projects. Right now you have to make a separate project for print projects like logos or brochures. It's easy enough to do, but we are always lookijng for "easier" :-) These print projects inevitably come along with web design if one has the skills.

Josh
Director of IT in US
Hospital & Health Care, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Intervals Tickets

4.0 2 years ago

Comments: Works and functions well for what we use it for.

Pros:

We use this software for our ticketing system and works really well minus some work arounds.

Cons:

I wish it was more customizable and had the owner listed in the task list.

Rod
Australia
Used the Software for: Not provided
Reviewer Source

Nice but needs more

3.0 5 years ago

Comments: We are are active users of this service but there are many things that it doesn't do well. We find that getting this integrated with our other systems is a challenge and that other products on the market are beginning to offer attractive features. As changing platforms means that we need to change our business practices we are not looking to move (at least in the near term) but at some point other features may attract us to other platforms. One challenge is integration with our accounting software Saasu. The ability to invoice within Intervals is OK but it isn't an accounting tool. There are many features that would be useful and I have suggested adding tags to all of the levels as a feature request in the past so that we can better identify groups of tasks or projects. Reporting isn't great and we find that we have to export the data and use other services to get the reports that we need. New features don't seem to appear that often which does make me wonder whether this service is seen more as a cash cow for the company than an actively developed service that will maintain its competitive edge over time.

Pros:

Price point is good. It is easy to use.

Cons:

Lack of features, difficulty in integration

Pelago Response

5 years ago

Thank you for taking the time to give us feedback. We understand how integrating Intervals with third-party tools can be a challenge, and it's one of the areas we are improving. We've recently launched a few more integrations, and we're currently evaluating which ones to add next. Our goal is to continue adding the features and integrations that will benefit the majority of our customers the most. We'll be taking your notes into consideration as we do so. Thank you, again, for sharing.

Verified Reviewer
Member in US
Verified LinkedIn User
Civic & Social Organization, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

The best time & project tracking system for our consulting business

5.0 4 years ago

Comments: Over 20 years, we've gone from Excel-based time reports to one or two other systems in our office. They all were not that great but got the job done. Then we tried Intervals and it was like a breath of fresh air. It is an easy to use (once you get used to it and go through the training), logically laid out system, that is reliable and has good support. Our whole firm has used it for over 5 years. It has evolved nicely during that time. The company that makes it seems to be led by good people. I've introduced several other firms to it and they have been happy with it also.

Pros:

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc. Second, the system is very logical in how you work with it Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc. Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it) Sixth, these guys don't rest on their laurels and instead, continually improve the software

Cons:

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see. It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

Clark
CEO in US
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

RidgeRun Engineering Review

5.0 5 years ago

Comments: The tool is excellent for cross / site, global task management, time tracking and invoicing for time billed on an hourly basis. We also sell software and had to work around some issues to reflect invoices for software sales in the system. We are really looking for request tracking, estimating and resource planning in the same intuitive, simple method as the other features. Intervals folks are fantastic at customer support.. Great rating for the features that exist!

Pros:

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

Cons:

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Pelago Response

5 years ago

Thank you for the review. We appreciate you taking the time to give us feedback. We've been considering some lightweight estimating and resource planning tools, so thank you for sharing how that would be useful. we'll be sure to update our roadmap if we move forward with any of them. Meanwhile, take a look at the request queue, found under the Tasks tab, for managing customer inquiries. We've also added a lightweight resource allocation report that may help with resource planning.