ISI Enterprise

ISI Enterprise

by Insurance Systems

Who Uses ISI Enterprise?

Cloud-based & on-premise policy administration solution that helps businesses of all sizes manage administration, billing, accounting & reinsurance with agent/broker portal, document management & more.

What Is ISI Enterprise?

A comprehensive solution to run your P&C insurance company, ISI Enterprise is a premier policy administration suite for property and casualty insurers. Combining leading-edge browser-based technology with functionality not found in any other solution, ISI Enterprise includes policy administration, product development, claims, billing, accounting, reinsurance, CRM, agent/broker portal and supporting sub-systems including knowledge/document management, scanning and mail merge.

ISI Enterprise Details

Insurance Systems

http://www.insurancesystems.com

Founded 1997

ISI Enterprise Pricing Overview

ISI Enterprise does not have a free version and does not offer a free trial. See additional pricing details for ISI Enterprise below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

ISI Enterprise Features

Insurance Brokerage Software
Claims Management
Commission Management
Contact Management
Document Management
Insurance Policy Management
Insurance Rating
Life & Health
Property & Casualty
Quote Management
Cancellation Tracking
Claims Tracking
Policy Generation
Policy Issuance
Policy Processing
Quotes / Estimates
Rating Engine
Reinstatement Tracking
Reinsurance Administration
Renewal Management
Underwriting Management
Broker / Agent Portal
Carrier Upload
Commercial Lines
Comparative Insurance Rating
Customer Portal
For Casualty Insurance
For Health / Medical Insurance
For Life Insurance
For Personal Insurance
Multi-State
Multiple Line Rating
Billing & Invoicing
Broker / Agent Portal
Claims Management
Commission Management
Customer Portal
Document Management
Insurance Rating
Marketing Automation
Policy Management
Quote Management
Reinsurance Administration
Underwriting Management

ISI Enterprise Reviews

Showing 5 of 12 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.8/5
Features
4.2/5
Value for Money
4.4/5
Sage D.
Project Manager
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/06/2017

"The implementation and support teams are superlative. "

Comments: The Enterprise software solution allows us to have one, fully-integrated system. Before using this product, we had multiple systems to handle underwriting, claims, accounting, and billing. Now, this is the only system we use. The team at ISI integrated two separate software products into Enterprise which significantly decreased administrative work.

Pros: The Enterprise software solution offers a full range of modules to conduct every business need for underwriting and issuing policies, handling claims, and reinsurance reporting. Their reporting tool is dynamic and allows for a range of information to be queried and displayed in an easy to read format.

  • Reviewer Source 
  • Reviewed on 09/06/2017
Darlene T.
Business Architect
Insurance, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 29/05/2017

"It is good in many ways, especially for simple, non-program policies. "

Comments: Effective policy management system which handles our reinsurance needs adequately.

Pros: Customer Support is great. The ISI team is prompt and efficient.
Reinsurance calculation works for at least 90% of our situations. Only complicated reinsurance situations require user manipulation.
We can do some internal configuration changes ourselves.
Once users have been trained, it is reasonably simple to use.

Cons: Enterprise is not intuitive for a new user in terms of adding new locations or items.
The user interface is clunky for maneuvering to locations, items, and coverages.
The inability to move windows is frustrating for users.
Slow response for large program policies is a frustration for users.
Certain changes which would seem to be easy drop-down option changes (e.g. in Activity Central) are base code changes which means a lot of work to change it.
The release management for large changes is complicated (e.g. merging feature branch to QA, then we must regression test after the merge).
OOSE transactions are challenging for our large programs in particular.
I receive feedback from users that searching is confusing. The problem is that when people search for client number in a policy number field, the (interim) policy number that was generated when a new policy was set up is also return. This is confusing because the client number is not the same as the system generated new business policy number. Although I understand why it happens, the users don't and they think there is a bug in the search function. It would be good to come up with a solution for this.
Naming of rating and rule tables is inconsistent.

  • Reviewer Source 
  • Reviewed on 29/05/2017
Jennifer W.
VP Finance
Insurance, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 01/06/2017

"We've experienced meaningful improvements in processing efficiencies."

Pros: I like the functionality of the software - if there is something I require, ISI has probably thought of it. If they have not thought about it, they are receptive to new ideas.

Cons: The current user interface is not great but that's getting an update this year! Otherwise, everything is falling into place. Base reports would be my next 'room for improvement' area.

Vendor Response

by Insurance Systems on 16/06/2017

Jennifer,

We appreciate your feedback. We are excited to begin rolling out our new user interface later this year. Regarding reports, we will be releasing a new business intelligence tool to provide you with more advanced reporting capabilities.

Best,
ISI

  • Reviewer Source 
  • Reviewed on 01/06/2017
Cindy A.
Associate Vice President, Marketing
Insurance, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 01/06/2017

"Tickets tend to remain outstanding for long periods of time"

Comments: Broker Module

Pros: the new system implementation has brought about many efficiencies for all departments and we continue to realize more efficiencies as we continue to use the system and expand our development opportunities with ISI.

Cons: as with any new system implementation, there have been some ups and downs but overall the downside of development and implementation have not been critical. The benefits of the new operating system far outweigh any of the issues that we incurred during development and implementation.

  • Reviewer Source 
  • Reviewed on 01/06/2017
Val P.
AVP Underwriting
Insurance, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 01/06/2017

"Easy to use - not using to it's full capacity yet "

Comments: Commercial packages - automated
Letters automatically generated
Less room for errors with more controls in place
Activity Central - we are not using it to its potential - but will gain even more efficiency once we use it fully

Pros: Many increased efficiencies - fully integrated - more data captured - more user controls to prevent errors

Cons: Out of Sequence endorsements not working correctly yet - Reports not working correctly - Processing time for searches on large policies - comparability issues with different search engines

  • Reviewer Source 
  • Reviewed on 01/06/2017