--- description: Discover the benefits and disadvantages of IFS assyst. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IFS assyst Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [IFS assyst](/software/6742/assyst) # IFS assyst Canonical: https://www.capterra.co.uk/software/6742/assyst > The world's most advanced best practice based IT service management software solution. > > Verdict: Rated **3.5/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IFS assyst? Axioss enterprise ITSM software, assyst, is purpose-built to transform businesses with over 150 in IT, from technology-focused cost centres to profitable business-focused customer service teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 4 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Axios Systems - **Founded**: 1988 ## Commercial Context - **Starting Price**: £15,000.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Dependant - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Alerts/Escalation - Asset Tracking - Automated Routing - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Database - IT Asset Management - Incident Management - Inventory Management - Knowledge Base Management - Macros/Templated Responses - Problem Management - Release Management - Remote Access/Control - Reporting/Analytics - Self Service Portal - Service Catalogue - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Ticket Management ## Support Options - 24/7 (Live rep) ## Category - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Alternatives 1. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews) 2. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) 3. [C2](https://www.capterra.co.uk/software/135915/c2-atom) — 4.3/5 (14 reviews) 4. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) 5. [OTRS](https://www.capterra.co.uk/software/127284/otrs) — 4.4/5 (96 reviews) ## Reviews ### "ITSM tool" — 5.0/5 > **Marco** | *19 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy of use, features, ROI, fast implementation, Quick win > > **Cons**: Graphics could be improved, lots of clicks > > Very happy, easy to configure and use ----- ### "Great system, easy to learn and use." — 4.0/5 > **Susan** | *19 April 2016* > > We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations. We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other. We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst. ----- ### "Extremely powerful software, but not without its quirks" — 3.0/5 > **Verified Reviewer** | *23 May 2018* | Public Safety | Recommendation rating: 7.0/10 > > **Pros**: The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff. > > **Cons**: While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization. ----- ### "Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow" — 2.0/5 > **Chris** | *26 December 2021* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking. > > **Cons**: Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting. > > Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use. ## Links - [View on Capterra](https://www.capterra.co.uk/software/6742/assyst) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data