LiveChat

LiveChat Connects Me to My Candidates Fast!

Comments: I get instant connection to my customers with tons of features, customizations, and robust reporting.

Pros:

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons:

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Chat live instantly with high feature.

Comments: Amazing chat platform
Client support make professional with live chat

Pros:

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Cons:

Application sometimes taking load to run except nothing can less as compare to cost

Alternatives Considered: TeamSupport

Reasons for Choosing LiveChat: For the best and segregate platform for Client support

Switched From: TeamSupport

Reasons for Switching to LiveChat: For best client management's Communication of client Providing best ticket support Well ticket management

Only gotten worse over time..

Comments: Great for connecting with customers... When it actually works.

Pros:

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

Cons:

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

With LiveChat my customers are always happy with our service

Pros:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Cons:

Everything is great about this app. No concerns. Love using it.

LiveChat Review

Comments: LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth.

Pros:

LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc

Cons:

1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version.

Alternatives Considered: Drift, Intercom and Zendesk Suite

Reasons for Switching to LiveChat: User-friendly interface, extensive features, competetive pricing for the features it provides ( the pricing is transparent, with no hidden fees or charges).