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What is LiveChat?

LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.

Who Uses LiveChat?

LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.

LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details in the LiveChat app
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Messaging channels

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Reviews of LiveChat

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marie Joy
Marie Joy
Virtual Assistant in Philippines
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easier and faster communication with customers

5.0 last month New

Pros:

The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.

Cons:

There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.

Laura
Laura
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

It's simple and fast, so I can contact my teammates right away

4.0 last year

Comments: Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

Pros:

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Cons:

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

John
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

LiveChat- the solution for live customer care needs

5.0 2 months ago

Comments: I've used LiveChat for several years now and really like it, and depend on it. Some customers prefer the chat feature over calls, and this is perfect for that.

Pros:

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Cons:

Pretty easy to use, not really any complaints.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Far too expensive against identical options

3.0 2 months ago

Pros:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Cons:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Verified Reviewer
Verified LinkedIn User
Financial Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Exceeds expectations .

5.0 4 months ago

Pros:

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook . The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website. This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

Cons:

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.