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What is Salesforce Sales Cloud?

Sell faster, smarter, and more efficiently with Sales Cloud, the #1 AI CRM built on the Einstein 1 Platform. Empower entire sales teams with data from any source and trusted AI for sellers, leaders, ops, and even partners. Engage buyers effectively, improve seller productivity, close deals faster, and grow revenue on the most complete sales platform.

Who Uses Salesforce Sales Cloud?

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

£20.00/month
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at £20.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Salesforce Sales Cloud video
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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • CRM
  • CRM Integration
  • Calendar/Reminder System
  • Call Centre Management
  • Call List Management
  • Campaign Management
  • Cataloguing/Categorisation
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Notifications
  • Real-Time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Support Ticket Management
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Alternatives to Salesforce Sales Cloud

Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
We deliver the tools to simplify and amplify digital marketing and drive results for your business. Learn more about Constant Contact
Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Cloud and on-premise customer relationship management software for sales, marketing and customer service.
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Manager, Business Process Excellence in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud is a game changing CRM platform!

5.0 2 months ago New

Comments: It's a powerful tool that has allowed our organization to do away with our older mainframe systems and begin to use cloud based computing which had not always been the case. Even though we were slow to adopt, it has been worth every penny switching over. Our employees absolutely love it. No more toggling between multiple tools.

Pros:

I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software!

Cons:

From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet.

Rafael
CPO, previous VP of Operations in Spain
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for different type and size of businesses

5.0 last month New

Comments: My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools.

Pros:

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Cons:

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

Alternatives Considered: Zoho CRM and SugarCRM

Reasons for Switching to Salesforce Sales Cloud: Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle.

Lindsey Raye
Lindsey Raye
VP of Marketing in US
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

SALESFORCE IS AWESOME FOR SALES TEAMS

3.0 2 months ago

Pros:

You can see everything; you can document emails, calls, sending them messages from marketing if they call and ask about it

Cons:

Lot of manual and special objects for migration

Alternatives Considered: Go-Experience, HubSpot Sales Hub and Lead Liaison

Reasons for Choosing Salesforce Sales Cloud: Cmpro was terrible and should never be used

Switched From: CMPRO

Reasons for Switching to Salesforce Sales Cloud: Tied into everything easier because there were already patches and apps

Chinmay Subray
Chinmay Subray
Scholar Trainee - Work Integrated Learning Program in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud - Likes and Cons

5.0 4 months ago

Comments: My experience using Sales cloud bends towards positive side only. It's Automations , Customizations , Efficiency , Insights are the some of the liked things in Sales Cloud.

Pros:

Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive.

Cons:

Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce an absolute necessity

5.0 3 weeks ago New

Pros:

Ease of use Customised Easy training for new joiners

Cons:

Expensive Slow ticket management Personalised point of contact

Alternatives Considered: Amazon S3 and Google Cloud Storage

Switched From: HubSpot CRM

Reasons for Switching to Salesforce Sales Cloud: Customised dashboard and Great UI helps our team’s reporting and tracking needs