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What is Salesforce Sales Cloud?

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.

Who Uses Salesforce Sales Cloud?

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

£20.00/month
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at £20.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • CRM
  • Calendar/Reminder System
  • Call Centre Management
  • Call List Management
  • Campaign Management
  • Cataloguing/Categorisation
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Financial Management
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • Forecasting
  • Interaction Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Quotes/Estimates
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management

Alternatives to Salesforce Sales Cloud

Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.
Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
We deliver the tools to simplify and amplify digital marketing and drive results for your business. Learn more about Constant Contact
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ramya
Ramya
Digital marketer in India
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Powerful CRM Solution for Sales Teams

5.0 last month New

Comments: As a comprehensive CRM solution, it has transformed the way our sales team operates. Centralizing customer data, streamlining processes, and gaining valuable insights have significantly improved our efficiency and effectiveness. Although the initial setup and customization required effort, the long-term benefits have been substantial. Salesforce's commitment to continuous innovation and their robust partner ecosystem further solidify its position as a market leader in the CRM space. Sales Cloud becomes an indispensable tool for driving efficiency and revenue growth. I'd recommend it to any serious sales team.

Pros:

Salesforce Sales Cloud is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights.

Cons:

The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs.

Verified Reviewer
Verified LinkedIn User
Glass, Ceramics & Concrete, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

MY HONEST REVIEW

5.0 4 weeks ago New

Comments: My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management.

Pros:

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Cons:

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

stef
msr in US
Banking, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

salesforce is not meant for banking

1.0 2 months ago

Pros:

it is easy to read sometimes and the different colors are useful.

Cons:

it is not compatible with our software at times and it doesnt have all of the capabilities we need. any software updates cause MAJOR fails for customers. the system is too basic for real time updates and cant always mirror what the customers see online in their accounts. this software is for less involved purposes. i dont think it can keep up

japhet
Creative Director in South Africa
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

This CRM is incredibly versatile

5.0 2 months ago

Comments: I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed.

Pros:

Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations.

Cons:

Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system.

Sihloniphile Angel
Administrator in South Africa
Events Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud Slales Tracking Review

4.0 2 months ago New

Comments: Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce. Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Pros:

Comprehensive lead and opportunity management Robust sales forecasting and analytics Customizable dashboards and reports Mobile accessibility for on-the-go sales tracking Seamless integration with other tools Advanced automation and AI features

Cons:

The platform can be expensive, especially for small businesses. Customization options, while powerful, can be overwhelming for new users. Some users report that the system can be slow at times, particularly with large datasets. The extensive feature set may require significant training for full utilization.