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What is Salesforce Sales Cloud?

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.

Who Uses Salesforce Sales Cloud?

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

£20.00/month
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial. Salesforce Sales Cloud paid version starts at £20.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Salesforce Sales Cloud video
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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • CRM
  • CRM Integration
  • Calendar/Reminder System
  • Call Centre Management
  • Call List Management
  • Campaign Management
  • Catalogue Management
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Financial Management
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Presentation Tools
  • Price Optimisation
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management

Alternatives to Salesforce Sales Cloud

We deliver the tools to simplify and amplify digital marketing and drive results for your business. Learn more about Constant Contact
Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Discover SAP S/4HANA Cloud, a complete ERP system with embedded AI and machine learning.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sergiy
Sergiy
Technical Consulting Engineer in Netherlands
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Amazing experience with Salesforce Sales Cloud

5.0 2 months ago New

Comments: In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has everything needed to work effectively in one place.

Pros:

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons:

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

muhammad
Sales Marketing in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful but Complex: A Deep Dive into Salesforce Sales Cloud

5.0 last month New

Comments: My overall experience with Salesforce Sales Cloud has been largely positive, though it comes with a mix of strengths and challenges.

Pros:

Customizability and Scalability: Comprehensive Sales Tools Automation Analytics and Reporting

Cons:

Steep Learning Curve Complex Customization User Interface Performance Issues

Alternatives Considered: HubSpot CRM Integration for Jira

Reasons for Switching to Salesforce Sales Cloud: Customization & Scalability Comprehensive Feature Set Integration Capabilities

Amy
Collections Analyst in US
Consumer Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Salesforce could be better for the money

3.0 last month New

Comments: Fair. It cost too much to have to get it fixed all the time and have to always buy more products

Pros:

Storage. We work off of many salesforce products.

Cons:

Always has issues. For our industry we are always having to buy more products to make it work.

Ashley
Designer in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud - User Friendly-ish

4.0 3 months ago

Comments: Overall, Salesforce Sales Cloud has been very pleasant to use, but it could use a few updates to make reports, claims, and general population of month statistics more user-friendly.

Pros:

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

Cons:

When running reports and needing to see the total of monetary value items, there is a difficulty in determining if this can be done within the report itself or if in needs to be completed on the dashboard. This is confusing in itself but also leads to difficulty when going between a PC unit and a mobile phone or iPad app version.

Nabil
Director in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great enterprise product but takes time and money to get setup

5.0 2 weeks ago New

Comments: Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running!

Pros:

Works considerably well for enterprise companies with custom deal-flow and lead requirements.

Cons:

Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly.