What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 6 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial.

About the vendor

  • by Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 6 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

Salesforce Sales Cloud video
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Features of Salesforce Sales Cloud

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Employee Management
  • Financial Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation
  • Order Management
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Workflow Management

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  • Activity Tracking
  • Ad hoc Reporting
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  • Budgeting/Forecasting
  • Collaboration Tools
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Visualisation
  • Financial Management
  • Goal Setting / Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Reporting/Analytics
  • Scorecards
  • Secure Data Storage
  • Self Service Data Preparation
  • Strategic Planning
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

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  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Sync
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  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
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  • Sales Trend Analysis
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  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

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  • Activity Tracking
  • Alerts/Notifications
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  • Customisable Templates
  • Customizable Fields
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  • Document Management
  • Drag & Drop
  • Email Management
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  • Email Templates
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  • Opportunity Management
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
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  • Task Management
  • Territory Management
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  • Workflow Management

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  • Reporting/Analytics
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  • Territory Management

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  • Customisable Templates
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  • Document Management
  • Document Storage
  • File Sharing
  • For AEC Industry
  • Forecasting
  • Forms Creation & Design
  • Invoice Management
  • Job Costing
  • Mobile Access
  • Multiple Projects
  • Multiple User Accounts
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Quotes/Estimates
  • RFP Management
  • Reporting & Statistics
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  • Task Management
  • Third Party Integrations
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  • Workflow Management

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  • Collaboration Tools
  • Communication Management
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  • Customisable Templates
  • Customizable Fields
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  • Document Management
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  • Email Management
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  • Forecasting
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  • Lead Management
  • Pipeline Management
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Quotes/Estimates
  • Reporting & Statistics
  • Reporting/Analytics
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  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
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  • Data Synchronisation
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Interaction Tracking
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  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
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  • Task Management
  • Template Management
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  • Workflow Management

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  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

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  • Document Management
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  • Interaction Tracking
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  • Lead Management
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  • Reporting & Statistics
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  • Template Management
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  • Contact Management
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forecasting
  • Forms Management
  • HIPAA Compliant
  • Lead Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Patient Communications
  • Patient Management
  • Physician Management
  • Pipeline Management
  • Predictive Analytics
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management

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  • Data Management
  • Deal Management
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  • Email Templates
  • For Contact Centers
  • Interaction Tracking
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  • Lead Distribution
  • Lead Management
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  • Meeting Management
  • Multi-Channel Communication
  • Performance Management
  • Recommendations
  • Reminders
  • Reporting & Statistics
  • Sales Pipeline Management
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of Inside Sales Software

  • API
  • Alerts/Notifications
  • Cataloguing/Categorisation
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Customisable Branding
  • Customisable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Knowledge Management
  • Live Chat
  • Mobile Alerts
  • Mobile Interface
  • Multi-Language
  • Online Forums
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • Self Service Portal
  • Social Media Integration
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki

View full list of Knowledge Base Software

  • AB Testing
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  • Activity Tracking
  • Alerts/Notifications
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  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Chat/Messaging
  • Contact Database
  • Contact Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Multi-Campaign
  • Multi-Channel Marketing
  • Pipeline Management
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  • Activity Tracking
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  • Accounting Integration
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  • Compliance Management
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  • Customizable Fields
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  • Document Management
  • ERP
  • Financial Management
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Planning Tools
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Project Management
  • Projections
  • Purchase Order Management
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Safety Management
  • Sales Orders
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  • Supply Chain Management
  • Third Party Integrations
  • Traceability
  • Warehouse Management
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  • Workflow Management

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  • Drag & Drop
  • Email Management
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  • Email Response Control
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  • Knowledge Management
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  • Lead Management
  • Live Chat
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  • Third Party Integrations
  • Transfers/Routing

View full list of Sales Tracking Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Lead Capture
  • Lead Nurturing
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Social Integration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Tagging
  • Task Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

View full list of Social CRM Tools

Alternatives to Salesforce Sales Cloud

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Reviews of Salesforce Sales Cloud

Read all 16,512 reviews

Average score

Overall
4.4
Ease of Use
3.9
Customer Service
4.1
Features
4.4
Value for Money
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jason E.
Jason E.
Sales executive in Cameroon
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

2022 Salesforce Sales Cloud(My opinion)

5 2 weeks ago New

Comments: helped improve on sales performance.

Pros:

Salesforce sales cloud is probably not the only best performing salesforce tool out there, however, it has high and effective features which in my close to 2 years of experience working with it has brought a lot of sales boosts to my team. It's unique for its great features although, we made a lot of losses in our first experience with the software( due to unfamiliarity); but as they say" practice makes perfect", we were able to surpass all and gain absolute management on our sales representatives. There was nothing more enthusiastic than we are able to have complete tracking of our sales performance, connecting with our clients securely.

Cons:

It's sad to know that 2-factor authentification works by default(automatically) on my account whereas, with other software, it's an option. This isn't bad, however, it is sometimes frustrating going through all that if I have to jump to the tool speedily.

Steve B.
IT Manager in US
Consumer Goods, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great help to all our sales reps

5 2 months ago New

Comments: Our sales reps have been much more efficient using this software. It really helps them when they hit the road to make sales calls.

Pros:

The CRM software is very easy to use for all our Sales reps not dependent on their tech skill level. We are able to use the software for customer management and that includes emails, tasks, mapping, and route generation. Geopointe is a very good solution to add that give the ability to create heat maps and generate routes for today and for future travel. The software has the ability to track all contacts with the customer, email, phone call, etc.

Cons:

We sync this software with our ERP software, NetSuite. The sync process with Celigo works well but the time for the sync could be faster. The dashboards are great but sometimes getting the exact data is difficult if that data is synced with another ERP like we do with NetSuite.

Ryan S.
Marketing in US
Machinery, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Big Name Big Deal

3 2 months ago New

Comments: I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has gotten too complicated for smaller business units. They don't need all the features. They don't need the price. The monthly cost is one thing. The set up and integration costs are huge. Can't bring myself to spend the money for that when other options are more than viable and more than competitively priced.

Pros:

I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry. It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.

Cons:

The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.

Alternatives Considered: Microsoft Dynamics SL

Reasons for Choosing Salesforce Sales Cloud: Trying to get the sales team to better embrace CRM.

Reasons for Switching to Salesforce Sales Cloud: sales reps were more familiar with the name.

Utkarsh S.
Utkarsh S.
Software Developer in India
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

One shot solution for Business to maintain Sales and Leads

5 4 months ago

Comments: Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Pros:

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included . There are out of the box functionality which helps the business with multiple automation tools etc. There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically. We can build lightning components which can be used as a User Interface by the client to add the details and interested area. Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead . Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients . Overall its a great package provided by Salesforce to large business to make things easy for them.

Cons:

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology . They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load . The mobile experience on Tabs is not that great and can be improved.

Alternatives Considered: SAP Concur and Microsoft Azure

Reasons for Switching to Salesforce Sales Cloud: Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.

Greg B.
Implementation Consultant in UK
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Top CRM for Sales for a reason

5 2 weeks ago New

Comments: I really enjoy working in Salesforce, and helping others to get the best from the system, sometimes the amount of choice can seem overwhelming, but I have yet to come across a problem that couldn't be resolved

Pros:

The Salesforce platform is highly customisable, so while you get some features out of the box that you can implement, you are only limited by the imagination (and technical knowhow) in where you want to take the system, and the platform can grow with your needs should you wish to move outside of Sales only, there are add ons that can be purchased/enabled which will allow you to manage multiple areas of your business should you wish.

Cons:

There is a possibility to over engineer the system, or to create too many customisations, which could lead to boxing yourself in, luckily there are plenty of resources available to be able to steer you in the right direction

Alternatives Considered: Dynamics 365

Reasons for Switching to Salesforce Sales Cloud: Salesforce is the world's number 1 CRM, and previous experience with Salesforce in other companies lead me to where we are today