--- description: Discover the benefits and disadvantages of Microsoft 365. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microsoft 365 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Microsoft 365](/software/58688/microsoft-365) # Microsoft 365 Canonical: https://www.capterra.co.uk/software/58688/microsoft-365 Page: 1 / 565\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) > Microsoft 365 is a subscription suite offering apps, cloud storage, and AI tools for personal and family creation and collaboration. > > Verdict: Rated **4.6/5** by 14094 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microsoft 365? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 14094 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, Denmark, France, Germany, India, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, North Korea and 9 more ## Features - @mentions - API - Address Book - Alerts/Notifications - Archiving & Retention - Calendar Management - Calendar/Reminder System - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customisable Templates - Data Visualisation - Document Capture - Document Management - Document Storage - Email Management - Encryption - Event Management - File Conversion - File Sharing - Full Text Search - Messaging - Mobile Access - Notes Management - Presentation Tools - Reporting/Analytics - Scheduling - Search/Filter - Task Management - Templates - Version Control ## Integrations (12 total) - Google Drive - Microsoft Bookings - Microsoft Excel - Microsoft OneNote - Microsoft Outlook - Microsoft Planner - Microsoft PowerPoint - Microsoft SharePoint - Microsoft Teams - Microsoft Word - OneDrive - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) - [Spreadsheet Software](https://www.capterra.co.uk/directory/31061/spreadsheet/software) - [Calendaring Software](https://www.capterra.co.uk/directory/32297/calendar/software) - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) ## Alternatives 1. [Google Docs](https://www.capterra.co.uk/software/160756/google-docs) — 4.7/5 (28982 reviews) 2. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17570 reviews) 3. [Google Drive](https://www.capterra.co.uk/software/161425/drive) — 4.8/5 (28503 reviews) 4. [OneDrive](https://www.capterra.co.uk/software/161304/onedrive) — 4.5/5 (12717 reviews) 5. [Microsoft SharePoint](https://www.capterra.co.uk/software/1167/sharepoint) — 4.4/5 (5435 reviews) ## Reviews ### "Feature-rich, Enterprise Solution" — 4.0/5 > **connor** | *17 April 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Microsoft 365 is strong for teams that want a full productivity suite in a single location. bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit comfortably together in one ecosystem. It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. > > **Cons**: The main downside is the cost and in some instances the complexity. It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. > > It's generally a strong and capable enterprise suite that works particularly well when requiring polished desktop apps and strong collaboration, as well as accessibility for offline files and security features. It's probably one of the better all-round solutions for versatile working and productivity, but excels in environments that are already embedded in the microsoft ecosystem ----- ### "Its just the standard Office software product" — 4.0/5 > **Verified Reviewer** | *24 April 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: The best thing about Microsoft 365 is that everyone uses it \& knows how to use it. You don't have to train anyone on using the features. > > **Cons**: The support offered via Microsoft is poor \& getting something changed or fixed can be impossible. Luckily third party companies can assist with most issues. > > The suite of software enables the business to collaborate together using email, sharepoint or teams. Its easy to pick up the basics \& the advanced features can be used without too much effort. The monthly fee is low compared to the features offered. ----- ### "Reliable business platform for collaboration and document management" — 4.0/5 > **Valentin** | *11 May 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Microsoft 365 is having everything in one ecosystem. We mainly use Outlook, Excel, Word, Teams, and OneDrive across office and project work, and the collaboration between users works well. OneDrive syncing is useful for sharing project documents between team members, especially when multiple people need access to updated files. The desktop applications are still stronger than most browser-based alternatives for advanced work. > > **Cons**: The main downside is that licensing and administration can become confusing at times, especially when managing multiple users and permissions. OneDrive syncing occasionally causes duplicate or conflicted files if several users are editing documents at the same time. Some updates also change settings unexpectedly. > > Overall, Microsoft 365 has been reliable for our daily operations and document management. It’s flexible and suitable for both office administration and project collaboration. We use it heavily for spreadsheets, document creation, email communication, and cloud storage. The integration between applications saves time and helps teams work more efficiently. ----- ### "Great package of different applications" — 5.0/5 > **Lauren** | *23 March 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Great that you have multiple applications in this pack. Word and excel are the ones I use on a weekly basis. PowerPoint is used as and when required.great integration with other products like email and professional systems like LEAP and Tikit. > > **Cons**: Like I said above, the integrations with other systems are great but sometimes they struggle when n loading. Ie, when I use LEAP and load a word or excel document, this can be the main reason that my computer crashes. > > Amazing products with so many uses and functions. Used on a daily basis at work and also personally at home. ----- ### "Business Gold Standard" — 4.0/5 > **Joshua** | *20 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 355 licensing is generally good value for money and for basic email usage, it is easy for end users to operate while not being overly complicated for administrators. Defender suite has massively improved for email security and spam filtering. SharePoint also offers a good alternative to document storage and management while allowing easier/safer file sharing and collaboration with external parties. > > **Cons**: For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid. > > Overall despite some issues with general decision making from Microsoft, O365 is the gold standard for a business email/file/security system and continues to improve year on year. ----- Page: 1 / 565\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/58688/microsoft-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data