--- description: Discover the benefits and disadvantages of Microsoft 365. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microsoft 365 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Microsoft 365](/software/58688/microsoft-365) # Microsoft 365 Canonical: https://www.capterra.co.uk/software/58688/microsoft-365 Page: 1 / 563\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) > Microsoft 365 is a subscription suite offering apps, cloud storage, and AI tools for personal and family creation and collaboration. > > Verdict: Rated **4.6/5** by 14048 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microsoft 365? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 14048 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, Denmark, France, Germany, India, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, North Korea and 9 more ## Features - @mentions - API - Address Book - Alerts/Notifications - Archiving & Retention - Calendar Management - Calendar/Reminder System - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customisable Templates - Data Visualisation - Document Capture - Document Management - Document Storage - Email Management - Encryption - Event Management - File Conversion - File Sharing - Full Text Search - Messaging - Mobile Access - Notes Management - Presentation Tools - Reporting/Analytics - Scheduling - Search/Filter - Task Management - Templates - Version Control ## Integrations (12 total) - Google Drive - Microsoft Bookings - Microsoft Excel - Microsoft OneNote - Microsoft Outlook - Microsoft Planner - Microsoft PowerPoint - Microsoft SharePoint - Microsoft Teams - Microsoft Word - OneDrive - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) - [Spreadsheet Software](https://www.capterra.co.uk/directory/31061/spreadsheet/software) - [Calendaring Software](https://www.capterra.co.uk/directory/32297/calendar/software) - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) ## Alternatives 1. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17508 reviews) 2. [Google Docs](https://www.capterra.co.uk/software/160756/google-docs) — 4.7/5 (28836 reviews) 3. [Google Drive](https://www.capterra.co.uk/software/161425/drive) — 4.8/5 (28444 reviews) 4. [OneDrive](https://www.capterra.co.uk/software/161304/onedrive) — 4.5/5 (12652 reviews) 5. [Microsoft SharePoint](https://www.capterra.co.uk/software/1167/sharepoint) — 4.4/5 (5421 reviews) ## Reviews ### "Feature-rich, Enterprise Solution" — 4.0/5 > **connor** | *17 April 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Microsoft 365 is strong for teams that want a full productivity suite in a single location. bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit comfortably together in one ecosystem. It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. > > **Cons**: The main downside is the cost and in some instances the complexity. It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. > > It's generally a strong and capable enterprise suite that works particularly well when requiring polished desktop apps and strong collaboration, as well as accessibility for offline files and security features. It's probably one of the better all-round solutions for versatile working and productivity, but excels in environments that are already embedded in the microsoft ecosystem ----- ### "Business Gold Standard" — 4.0/5 > **Joshua** | *20 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 355 licensing is generally good value for money and for basic email usage, it is easy for end users to operate while not being overly complicated for administrators. Defender suite has massively improved for email security and spam filtering. SharePoint also offers a good alternative to document storage and management while allowing easier/safer file sharing and collaboration with external parties. > > **Cons**: For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid. > > Overall despite some issues with general decision making from Microsoft, O365 is the gold standard for a business email/file/security system and continues to improve year on year. ----- ### "Does the job, no complaints\!" — 4.0/5 > **Verified Reviewer** | *27 August 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Great for managing all my files and lets me access them from any device, anywhere. It's free and super easy to use, which it wonderful. > > **Cons**: There used to be a glitch that would cause the file to close and the app to randomly crash on my ipad, but fortunately it was fixed a few months back, so now everything is great\! > > I've used to to send files to and from myself and to study and organise my documents. It's been wonderful and I will likely use it forever\! ----- ### "Great package of different applications" — 5.0/5 > **Lauren** | *23 March 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Great that you have multiple applications in this pack. Word and excel are the ones I use on a weekly basis. PowerPoint is used as and when required.great integration with other products like email and professional systems like LEAP and Tikit. > > **Cons**: Like I said above, the integrations with other systems are great but sometimes they struggle when n loading. Ie, when I use LEAP and load a word or excel document, this can be the main reason that my computer crashes. > > Amazing products with so many uses and functions. Used on a daily basis at work and also personally at home. ----- ### "Business Powerhouse" — 5.0/5 > **Jon** | *20 November 2025* | Design | Recommendation rating: 8.0/10 > > **Pros**: I mean what is there to say, Microsoft 365 is a business powerhouse and is used by the vast majority of companies across the globe in one form or another. It has an excellent suite of products that covers the majority of business needs all bundled into one price that is difficult to be for the amount of tools you get included. Standout products include Outlook for email management and Sharepoint/Onedrive which allows all company doucments to be stored in the cloud and get rid of unnecessary on prem hardware. Customer support is very responsive and generally assist with getting the issue resolved. > > **Cons**: Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are all different shapes and sizes. Licensing SKU's are also still notoriously misleading at the best of times. > > Our users are very happy with Microsoft 365 knowing that they using the most widely used tools for their needs. A few years ago Mac support was very poor and as a design organisation that is very Mac heavy, their suite of products has completely transformed into recent years and is almost a comaparable expereience when using a Mac or PC. ----- Page: 1 / 563\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/58688/microsoft-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data