--- description: Discover the benefits and disadvantages of Microsoft 365. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microsoft 365 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Microsoft 365](/software/58688/microsoft-365) # Microsoft 365 Canonical: https://www.capterra.co.uk/software/58688/microsoft-365 Page: 1 / 562\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) > Microsoft 365 is a subscription suite offering apps, cloud storage, and AI tools for personal and family creation and collaboration. > > Verdict: Rated **4.6/5** by 14012 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microsoft 365? Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 14012 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, Denmark, France, Germany, India, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, North Korea and 9 more ## Features - @mentions - Address Book - Alerts/Notifications - Archiving & Retention - Calendar Management - Calendar/Reminder System - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contact Management - Customisable Templates - Data Visualisation - Document Capture - Document Management - Document Storage - Email Management - Event Management - File Sharing - Full Text Search - Mobile Access - Notes Management - Presentation Tools - Reporting/Analytics - Scheduling - Search/Filter - Task Management - Templates - Version Control ## Integrations (13 total) - Google Drive - Microsoft Bookings - Microsoft Excel - Microsoft OneNote - Microsoft Outlook - Microsoft Planner - Microsoft PowerPoint - Microsoft SharePoint - Microsoft Teams - Microsoft Word - OneDrive - Skype for Business - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) - [Spreadsheet Software](https://www.capterra.co.uk/directory/31061/spreadsheet/software) - [Calendaring Software](https://www.capterra.co.uk/directory/32297/calendar/software) - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) ## Alternatives 1. [Google Drive](https://www.capterra.co.uk/software/161425/drive) — 4.8/5 (28400 reviews) 2. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17435 reviews) 3. [Google Docs](https://www.capterra.co.uk/software/160756/google-docs) — 4.7/5 (28700 reviews) 4. [OneDrive](https://www.capterra.co.uk/software/161304/onedrive) — 4.5/5 (12549 reviews) 5. [Microsoft SharePoint](https://www.capterra.co.uk/software/1167/sharepoint) — 4.4/5 (5391 reviews) ## Reviews ### "Business Powerhouse" — 5.0/5 > **Jon** | *20 November 2025* | Design | Recommendation rating: 8.0/10 > > **Pros**: I mean what is there to say, Microsoft 365 is a business powerhouse and is used by the vast majority of companies across the globe in one form or another. It has an excellent suite of products that covers the majority of business needs all bundled into one price that is difficult to be for the amount of tools you get included. Standout products include Outlook for email management and Sharepoint/Onedrive which allows all company doucments to be stored in the cloud and get rid of unnecessary on prem hardware. Customer support is very responsive and generally assist with getting the issue resolved. > > **Cons**: Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are all different shapes and sizes. Licensing SKU's are also still notoriously misleading at the best of times. > > Our users are very happy with Microsoft 365 knowing that they using the most widely used tools for their needs. A few years ago Mac support was very poor and as a design organisation that is very Mac heavy, their suite of products has completely transformed into recent years and is almost a comaparable expereience when using a Mac or PC. ----- ### "Does the job, no complaints\!" — 4.0/5 > **Verified Reviewer** | *27 August 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Great for managing all my files and lets me access them from any device, anywhere. It's free and super easy to use, which it wonderful. > > **Cons**: There used to be a glitch that would cause the file to close and the app to randomly crash on my ipad, but fortunately it was fixed a few months back, so now everything is great\! > > I've used to to send files to and from myself and to study and organise my documents. It's been wonderful and I will likely use it forever\! ----- ### "Business Gold Standard" — 4.0/5 > **Joshua** | *20 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 355 licensing is generally good value for money and for basic email usage, it is easy for end users to operate while not being overly complicated for administrators. Defender suite has massively improved for email security and spam filtering. SharePoint also offers a good alternative to document storage and management while allowing easier/safer file sharing and collaboration with external parties. > > **Cons**: For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid. > > Overall despite some issues with general decision making from Microsoft, O365 is the gold standard for a business email/file/security system and continues to improve year on year. ----- ### "365 - all together better" — 5.0/5 > **Verified Reviewer** | *21 July 2025* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: The integration of the whole Microsoft Suite into one package allows for the digital tools required for our workplace to be acquired more efficiently. It allows us to create and remove users as required. > > **Cons**: There are lots of training updates out there for MS365 and it’s not always clear which course is the most up to date. > > All products within the 365 suite are constantly evolving and meeting the new needs of users. Updates show that the feedback is listened to. ----- ### "MS 365 - Enabling your Business" — 5.0/5 > **Richard** | *30 May 2025* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Ease of access to product, new functionality, everyone uses MS tools so it makes it easier to work with partners/suppliers. Online material to assit with training, problem solving and working examples. > > **Cons**: The billing and the complexity of licences and the nature of needing these to access certain applications, such as MS TEAMS. > > Good and getting better. Being multi-tenanted makes managing the portals harder and also results in MS licensing charges to each company. Migrating to one tenant has become somewhat convoluted, and this is impacting the business. ----- Page: 1 / 562\ Next: [Next page](https://www.capterra.co.uk/software/58688/microsoft-365?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/58688/microsoft-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data