Average Ratings88 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4.5 / 5
- Value for Money 4.5 / 5
- Pricing Details Costs 2.9% + $0.30 per transaction.
- Free Version Yes
- Free Trial No
Cloud, SaaS, Web
IP payment gateway services that enable merchants to authorize, settle and manage credit card or electronic checks.
Authorize.Net Most Helpful Reviews
Reviewed on 26/11/2018
It's been great for our business
Comments: Authorize.net has been super simple and straight forward to use. I've been able to cancel a charge that was made in error before it even hit a card. I get full details of who is purchasing and how much. I can look up transactions easily. It's been a great second backup system for us as far as credit card records. It's been very easy to implement on our website and we've been very happy.
Pros: I have loved using Authorize.net. Often I have to go back thru our credit card records to check how much was charged or how much was refunded. It's great to be able to look up via credit card number or names. Customer service has always been excellent whenever I've needed to contact them. I also like that I'm able to run reports of all of our transactions when I'm trying to compartmentalized different amounts and categories. It works well with our registration system.
Cons: I wish that we were able to issue refunds after the 3 month period. I know we can lose some of our security measures to allow our system to automatically refund but we don't want to do that. Instead we take the cc number and manually enter it into a different refund system for those return that are past 3 months. I think the security issue is a mandated issue and there is not much Authorize can do. I do wish the downloads went to a simpler to read excel format but I tend to take the CSV file and do what I need to do to make it work.
Reviewed on 24/04/2019
Very Useful CC Gateway
Authorize.net is really a payment gateway for your site or business. We have utilized the mobile application for 1 off transactions and have been pleased with how it works. It is not made to be your whole inventory tracker in the least bit, but it does its job for the occasional transaction. We have been using the gateway on our sites for years. We have used Magento, and WooCommerce and now Shopify for our site. We did have some issues with WooCommerce and finding plugins for the payment gateway that worked for all we needed it to. That being said, for the majority of the time it has worked.
Pros: It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.
Cons: Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.
Reviewed on 09/01/2019
Pros: We have been using Authorize.net as our payment processor for a number of years for both credit cards and bank fund transfers. Their service has been extremely reliable, they have added services as technology continues to evolve. As a non profit we are processing donations and use it for processing ticketing for events that we host. Because we aren't really doing retail we strictly use a virtual terminal with computers or mobile devices so I can't comment on any point of sale machines. Recurring donations are easy to set up and have run without issues for us. Any time I have had contact with customer support both online and on the phone the have been helpful and able to resolve any problems or issues.
Cons: I don't really have a least like about Authorize.net It has done what we have needed it to do.
Reviewed on 25/04/2018
Gets the job done with hardly any issues ever.
Pros: Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.
Cons: I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.
Reviewed on 02/11/2018
AUTHORIZE FOR NON PROFIT DONATION MANAGEMENT/PROCESSING
Comments: Customer service and adaptability of the system with our CRM has been very positive for us. When we adopted our new CRM system along with the the hosted website managed by the same CRM system, we were not sure how everything would integrate, but our donation links and sponsorship links that take contributors directly to Authorize for processing have never let us down.
Pros: Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.
Cons: Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.