ChiroTouch

Chirotouch is great! The customer support is fantastic!! It is an all inclusive practice software.

Comments: Quick chart notes, full service software.

Pros:

The quick and easy chart notes are what I like the most. I went from a group practice that used Chirotouch, to a solo practice. I looked at a few other sotware alternatives, plus the one that came with the practice I bought, and still decided to buy Chirotouch for my office. I was able to do a data transfer from my old practice which made the implementation very easy.

Cons:

Price is higher than most other softwares. After paying the monthly usage fee, the billing fee, and the cloud based backup, it is a lot of money to come up with monthly. I think thete should be discount packages when they are bundled together.

The NWC Experience

Comments: Recent I signed up for CT ProBill and the experience has been the most outstanding. Not only did I have an awesome team to expedite the process, I gained a "biller" that far exceeded my expectations. My clinic was only collecting 19.2% before [sensitive content hidden] took over. She was thorough in her analysis, clear with her explanations and available every step of the way. I literally thought I would have to close my doors because money was not coming in. In reality, claims were not being submitted by the in-house biller. [sensitive content hidden] took it upon her own to submit the claims that were just hanging in the wind, so-to-speak, with no benefit to herself. [sensitive content hidden] not only proved that she was more than competent for the job, but that she wants my clinic to succeed as much as I do!

Pros:

ChiroTouch is the simplest EHR that I've ever used. The training is outstanding. I love that you can make it as personal as you need it.

Cons:

While I like the macros, I am not crazy about the 7.2 version. The 7.0 is definitely better.

Plan for a large ongoing expense

Pros:

The product seems to be comprehensive. It handles a lot of functions in my office - scheduling, managing patient ledgers, office flow. Inventory.

Cons:

Once I purchased the software, I was bombarded with emails telling me to let them know when I went live. Little did I know that as soon as I clicked I was live, my initial training sessions ended. It was nice, as a new office to have low monthly payments to buy the software, but when the first year is over and the payments go up, the technical support goes away - as does your access to MyChirotouch so that I cannot log in and create new or update existing emails through the system, including patient visit reminders. I cannot access a user guide. I cannot even update or change the services I subscribe to or billing methods. I suppose the justification for the high cost of yearly support is so they can continue updating the system, but if you're a cash office as I am, this system is over qualified. Plus, it seems like I'm nickle and dimed to death as each additional service (online intake forms, patient reminders, backup etc) is an additional fee. I hate their intake form, the only service I like and use is the reminders, but I can't save any money subscribing to just one service because they are bundled. Having their backup service is probably useless without tech support. I did well without support for 2 years, then I moved my office to a new location. I'm having so much difficulty connecting my ipads so that I can use the apps, and because my static ip address changed, my patients can no longer use the online scheduling feature. I've called for help, and was told they are now only responsible for connecting one office computer to chirotouch. If customer rep was to help me with anything beyond that he "would be dinged because the calls are monitored." Customer service at its best, right there. I will need to pay for support for them to help me with these basic functions - unless I bring in my own local IT person, but we still won't be able to update online scheduling without access to mychirotouch.com. "Well, this is how we get paid" says rep. So, obviously, this is a company who has a culture of not taking care of the customer. $ to purchase + subscribed services won't go far with this company. Plan an additional $ /year to have full availability to basic features.

ChiroTouch is leading the way in Cloud Based Practice Management

Comments: Frustrating at times due to the "development" issues, but exciting because I believe that CT Cloud is leading the Cloud Based Practice Management field with continuing improvements.

Pros:

It's cloud based functionality. Being able to access the software from anywhere has been a game changer in my practice.

Cons:

1) Ironically, the biggest con is also its cloud based functionality. When the internet goes down, the practice is crippled. If our internet provider goes down, we can still temporarily use cellular hot spots, but it the CT servers go down... DOA.2) Cost. Feeling "nickled and dimed" to death is a true factor (each separate module costing extra).3) After signing on, I felt like I was participating in a "beta-program". That wouldn't be so bad, if I had agreed to a beta test program. Unfortunately, it wasn't until I signed contract, converted my data, and began the process of implementation, that I realized that the software is still in it's development stages.

Good product

Comments: Overall it has been good. I was frustrated for the first 6 months but customer service was very good. That was what kept me going overall. They are quick to respond and generally able to fix any problem.

Pros:

Notes and appointments are extremely easy to use. They are very customizable and the reason I switched from previous software.

Cons:

It was not ready to go fully for billing. It had the basics but is still missing some key things to make your life easier. You cannot post zero dollar payments and it is easy to get lost with the navigation and fixing returned claims. This is its greatest weakness. I also do not enjoy paying for add ons. Any time they have new things I pay for it where other companies include it in one price. They do continue to get better with time.