--- description: Discover the benefits and disadvantages of UKG Pro. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UKG Pro Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [UKG Pro](/software/480/ukg-pro) # UKG Pro Canonical: https://www.capterra.co.uk/software/480/ukg-pro Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/480/ukg-pro?page=2) > UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions. > > Verdict: Rated **4.3/5** by 733 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses UKG Pro? Empowering organizations to build high-trust, high-performance cultures with AI-driven HR, payroll, and workforce tools for every industry and role. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 733 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UKG - **Location**: Lowell, US - **Founded**: 1977 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Malay, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Applicant Tracking - Approval Process Control - Attendance Tracking - Availability Management - Benefits Dashboard - Benefits Management - CRM - Calendar Management - Candidate Management - Collaboration Tools - Compensation Management - Competency Management - Compliance Management - Dashboard - Data Visualisation - Direct Deposit - Document Management - Employee Database - Employee Management - Employee Portal - Employee Scheduling - Employee Self Service - Feedback Management - Goal Management - Goal Setting/Tracking - HR Management - Individual Development Plans - Interview Management - Job Posting - Mobile Access - Online Benefits Enrollment - Payroll Management - Payroll Reporting - Performance Metrics - Performance Review Management - Progress Tracking - Pulse Surveys - Reporting/Analytics - Self Service Portal - Self-Service Content Curation - Skills Assessment - Succession Management - Succession Planning - Surveys & Feedback - Task Management - Tax Compliance - Time & Attendance - W-2 Preparation - Workflow Management ... and 27 more features ## Integrations (41 total) - Achievers - Appcast - Asurint - Beekeeper - Benefitfocus Platform - Bluewater CONNECT - ClearStar - CloudPay - Crew - GoodHire - Greenhouse - HireRight - Infor Learning Management System (LMS) - IntelliCorp - Intelligent Data Management Cloud ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Human Resources Software](https://www.capterra.co.uk/directory/5/human-resource/software) ## Related Categories - [Human Resources Software](https://www.capterra.co.uk/directory/5/human-resource/software) - [Payroll Software](https://www.capterra.co.uk/directory/30202/payroll/software) - [Benefits Administration Software](https://www.capterra.co.uk/directory/10025/benefits-administration/software) - [Talent Management Software](https://www.capterra.co.uk/directory/10029/talent-management/software) - [Onboarding Software](https://www.capterra.co.uk/directory/30819/onboarding/software) ## Alternatives 1. [Deel](https://www.capterra.co.uk/software/205015/deel) — 4.9/5 (4315 reviews) 2. [Rippling](https://www.capterra.co.uk/software/172127/rippling) — 4.9/5 (4886 reviews) 3. [RUN Powered by ADP](https://www.capterra.co.uk/software/185859/run) — 4.6/5 (1573 reviews) 4. [Paylocity](https://www.capterra.co.uk/software/86714/webpay) — 4.3/5 (1977 reviews) 5. [ADP Workforce Now](https://www.capterra.co.uk/software/155895/workforcenow) — 4.4/5 (7283 reviews) ## Reviews ### "Good solution" — 4.0/5 > **Verified Reviewer** | *29 August 2025* | Internet | Recommendation rating: 7.0/10 > > **Pros**: It combines everything you need for your HR \& recruitment team. Onboarding, benefits, to payroll and booking time off all in one place. The end used experience is great for end users and simple to use. This tool can be used to automate onboarding using an identity management platform using low code solution. > > **Cons**: The learning curve to fully utilize the platform for all the solutions offered may be steep and the mobile app is very limited but allows you to easily book paid time off. ----- ### "Great HRIS overall" — 5.0/5 > **Simon** | *24 April 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance \& Talent Management, Compensation, Recruitment \& Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. > > **Cons**: Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. > > We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. ----- ### "Highly Recommend" — 4.0/5 > **Jessica** | *21 April 2026* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. > > **Cons**: The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. > > It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. ----- ### "Unreliable and difficult to navigate" — 2.0/5 > **Patricia** | *2 April 2026* | Plastics | Recommendation rating: 0.0/10 > > **Pros**: Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. > > **Cons**: Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. > > Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. ----- ### "UKG Pro: Heavy-Duty Payroll, High-Maintenance Tech" — 5.0/5 > **Marquita** | *25 July 2026* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: I have been really impressed with the Financial Wellness tools, specifically the ability to provide employees with earned wage access. It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility. > > **Cons**: Obtaining prompt technical resolutions is challenging due to UKG's ongoing changes in account management assignments. This inconsistency hinders effective support and resolution. > > An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\]. It functions as a deeply dependable compliance system for complex operations, though it requires significant technical expertise to manage daily ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/480/ukg-pro?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/480/ukg-pro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data