What is UKG Pro?

UKG Pro delivers unique, culture-driven solutions for midsize to large enterprise companies to support their people through the major and everyday moments they experience while a part of your organization. From paying your people to supporting them, connecting to developing them, and everything in between, UKG Pro is the powerful HCM suite you need to grow and champion meaningful experiences for your people across the globe.

Who Uses UKG Pro?

From payroll to performance, to HR service delivery to employee voices and beyond, transform the way your people work thanks to complete insights and proactively delivered guidance.

Where can UKG Pro be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)

About the vendor

  • UKG
  • Located in Lowell, US
  • Founded in 1977
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Danish, English, French, German, Italian and 3 others

About the vendor

  • UKG
  • Located in Lowell, US
  • Founded in 1977
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Danish, English, French, German, Italian and 3 others

UKG Pro videos and images

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Features of UKG Pro

  • 360 Degree Feedback
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Benchmarking
  • Benefits Dashboard
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Candidate Management
  • Career Development
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Direct Deposit
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Goal Management
  • Goal Setting / Tracking
  • Individual Development Plans
  • Interview Management
  • Job Posting
  • Labor Forecasting
  • Mobile Access
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Clock
  • Organisational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Recruitment Management
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Skills Tracking
  • Succession Management
  • Succession Planning
  • Task Management
  • Tax Compliance
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Workflow Management

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Reviews of UKG Pro

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.0
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashley
Ashley
HRIS Administrator in US
Verified LinkedIn User
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

What's not to love here?

5.0 2 years ago

Comments: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Jessica
Jessica
Human Resources Business Partner in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love Ultipro- Only issue is reporting

4.0 2 years ago

Pros:

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons:

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Helen
Billing Analyst in US
Oil & Energy, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect solution for Payroll and Human Resources needs

5.0 2 months ago New

Comments: UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department.

Pros:

UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate.

Cons:

Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern.

Janine
Director of Human Resources in US
Machinery, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Expensive Option with some benefits

3.0 3 weeks ago New

Pros:

Allows for customization. Has great reporting capabilities.

Cons:

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

Chelsea
Director, HR in US
Biotechnology, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Over promise and under deliver

4.0 2 months ago

Comments: I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros:

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons:

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.