What Is UKG Pro?

UKG Pro delivers unique, culture-driven solutions for midsize to large enterprise companies to support their people through the major and everyday moments they experience while a part of your organization. From paying your people to supporting them, connecting to developing them, and everything in between, UKG Pro is the powerful HCM suite you need to grow and champion meaningful experiences for your people across the globe.

Who Uses UKG Pro?

From payroll to performance, to HR service delivery to employee voices and beyond, transform the way your people work thanks to complete insights and proactively delivered guidance.

UKG Pro Details

UKG

Founded in 1977

UKG Pro Details

UKG

Founded in 1977

UKG Pro videos and images

UKG Pro video

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Starting price

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Free Version

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Free Trial

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UKG Pro deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of UKG Pro

  • ACA Reporting
  • API
  • Activity Dashboard
  • Applicant Tracking
  • Attendance Management
  • Attendance Tracking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • COBRA Administration
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Reports
  • Data Import/Export
  • Deduction Management
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • FMLA Administration
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Leave Tracking
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Payroll Management
  • Performance Management
  • Provider Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Benefits Administration Software

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Customisable Branding
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Reward Programs
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Mobile Access
  • Negative Feedback Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Training Management
  • Visual Analytics

View full list of Employee Engagement Software

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • HR Management
  • Job Application Management
  • Learning & Development
  • Leave Tracking
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Human Resources Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Feedback Management
  • HR Management
  • Job Description Management
  • Learning Management
  • Leave Tracking
  • Mentorship
  • Orientation Workflow Management
  • Payroll Management
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Third Party Integrations
  • Time Off Requests
  • Training Management
  • Workflow Management

View full list of Onboarding Software

  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Check Printing
  • Compensation Management
  • Compliance Management
  • Customisable Reports
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • Leave Tracking
  • Multi-Country
  • Multi-State
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

View full list of Payroll Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Background Screening
  • Billing & Invoicing
  • Boolean Search
  • CRM
  • Calendar Management
  • Candidate Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Onboarding
  • Internal Chat Integration
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Jobs Board
  • Mobile Access
  • Onboarding
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Social Media Integration
  • Social Recruiting
  • Talent Acquisition
  • Task Management
  • Third Party Integrations
  • Workflow Management

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  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Career Development
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Customisable Reports
  • Customisable Templates
  • Document Storage
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Goal Management
  • Individual Development Plans
  • Internal Talent Mobility
  • Learning Management
  • Monitoring
  • Organisational Charting
  • Performance Management
  • Progress Tracking
  • Real Time Analytics
  • Real Time Reporting
  • Recruitment Management
  • Reporting/Analytics
  • Single Sign On
  • Succession Management
  • Succession Planning
  • Surveys & Feedback
  • Talent Acquisition
  • Template Management
  • Third Party Integrations
  • Training Management
  • Workflow Management

View full list of Succession Planning Software

  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Background Screening
  • Career Development
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Goal Setting / Tracking
  • HR Management
  • Individual Development Plans
  • Interview Scheduling
  • Job Application Management
  • Jobs Board
  • Learning Management
  • Onboarding
  • Performance Appraisal
  • Performance Management
  • Progress Tracking
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Self Service Portal
  • Skills Assessment
  • Social Media Integration
  • Succession Planning
  • Surveys & Feedback
  • Talent Acquisition
  • Third Party Integrations
  • Training Management
  • Workflow Management

View full list of Talent Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customisable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Labor Forecasting
  • Leave Tracking
  • Monitoring
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

View full list of Workforce Management Software

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Reviews of UKG Pro

Read all 429 reviews

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashley R.
Ashley R.
HRIS Administrator in US
Verified LinkedIn User
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

What's not to love here?

5 2 years ago

Comments: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Jeannette C.
HRIS Administrator in US
Automotive, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

AAA Human Resources Review of UKG Pro

4 4 months ago

Comments: I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros:

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons:

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Zackary Z.
Inventory Purchaser in US
Automotive, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

All In One Stop

5 2 weeks ago New

Pros:

Great features to communicate anything with all employees. Database for all employees including a directory, easy portal for time clock management, benefits, file sharing, training, etc.

Cons:

No complaints. Everything works how it should. Can feel clunky or laggy at times, but nothing too much to handle.

Nicole F.
HR Leader in Canada
Legal Services, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Terrible product

2 3 years ago

Comments: Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros:

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons:

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Ultimate Software Response

3 years ago

Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

Amelia N.
Inventory Coordinator in US
Hospitality, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Everything in one place

5 3 months ago

Pros:

I love that everything I need for managing my employment is in one place. There are great tools for predicting my paycheck, which lets me plan better for deductions, and for choosing and changing my benefits selection.

Cons:

It can be hard to learn new functions if I don't immediately find them intuitive. I often find myself thinking that a function must exist somewhere, but that I don't know where to find it.